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Audi Ontario - Service Center

Ontario, CA

4.9
1,136 Reviews

1,136 Reviews of Audi Ontario - Service Center

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June 02, 2025

I had an outstanding experience with Diana at Audi Ontario. Friendly, professional and knowledgeable. I highly recommend working with her if you’re looking for exceptional service and peace of mind. More

by Flores.ramon87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Orms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Barello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Audi Ontario responded

Flores, Providing an outstanding experience is so important to us here at Audi Ontario and we are glad that Diana's efforts met your satisfaction and recommendation! We are thrilled to know that she was friendly, professional and knowledgeable. If you ever have any questions or concerns please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 29, 2025

Diana Perez Not only are you excellent as a service advisor but your customer service is top-notch. Thank you for making each visit a pleasant experience. Please give Diana a raise it’s well deserved. More

by vwilliams92866
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Audi Ontario responded

Thank you for leaving Diana this positive review! We are so glad that she provided you with 5-star service and she will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that Diana and the team may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 24, 2025

Atencion para explicar. como es el process de reparacion. Confianza. El trato de primer novel. Por eso muchaas gracias. More

by Francisco Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Audi Ontario responded

Francisco, Brindar un servicio excepcional es muy importante para nosotros y nos alegra que los esfuerzos de nuestro equipo hayan cumplido con su satisfacción. Estamos encantados de saber que fueron atentos, explicaron el proceso de reparación y le brindaron un trato de primera. Si alguna vez tiene alguna pregunta o inquietud, no dude en llamarnos. Asegúrese de seguirnos en Facebook e Instagram para conocer ofertas especiales y actualizaciones. Saludos, Emil Iltchi- Gerente General

May 24, 2025

Ralph Perez assisted me. He was friendly, very knowledgeable, helpful as well as having a great sense of humor. He got my vehicle in and out of service and resolved my vehicl More

by pbaca01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Audi Ontario responded

We are grateful for you leaving Ralph this wonderful review! We are pleased to know that he was friendly, very knowledgeable, helpful, great and resolved your vehicle issues with a simple overnight stay. We hope to serve you again in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 18, 2025

Ralph listened to my concerns about my tire mysteriously leaking air. He explained his approach to investigate the issue. He was very patient and kind.. for 2 days after my 1st visit, I didn't see the tire More

by ponder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Perez
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Audi Ontario responded

Thank you for your review. I sincerely apologize for the multiple visits, wasted time, and long drives required to fix your tire issue. This falls well below our service standards. While Ralph's patience was appreciated, the execution clearly wasn't efficient. I've discussed this with our team to ensure better identification of tire problems and proper follow-up in the future. Your feedback is valuable, and I'm personally committed to ensuring your next experience with us demonstrates the improvement you deserve. Thank you for your recommendation despite the challenges. Emil Iltchi General Manager Audi Ontario (909) 292-1918

May 16, 2025

I’m rating Diana Perez of the Service Dept with a 5 star rating with my service on 05/14/2025. She was professional, on time and communicated well regarding my vehicle. More

by Stacykay909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Audi Ontario responded

Stacy, We appreciate you for leaving Diana this spectacular review! We are delighted to know that she was professional, on time and communicated well with you regarding your vehicle. If there is ever anything more that we may help you with please do not hesitate to let us know. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 14, 2025

The best service department hands down! ! Dani went above and beyond to take care of a flat tire Issue. Replaced the tire, car washed, and ended up replacing all tires since the others were More

by Louiscalderon0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani Paiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Audi Ontario responded

Louis, Thank you for leaving Dani this incredible review! We are happy to know that she went above/beyond to take care of your issue as always. We look forward to continue serving you in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 10, 2025

Took my vehicle in for a recall . And they were able to take me in earlier than I was originally scheduled since I needed to run some errands . Dropped it off and got a text as soon a More

by L_jimen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Audi Ontario responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team texted you as soon as your vehicle was finished and washed/vacuumed your vehicle before you picked it up. We hope to serve you again in the future when the time comes. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 02, 2025

Your customer service representative Ramon in the service department has Great customer service and is very customer centric.. He makes it clear what work needs to be done to your vehicle and why.. I appreci More

by aagcastille
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Audi Ontario responded

Thank you for leaving Ramon this positive review! We are happy to know that he made everything clear on the work that needed to be done on your vehicle and why. Please do not hesitate to let us know how we may be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

May 01, 2025

Ramon Flores has been a pleasure to work with twice now. Thank you for taking care of me! More

by bluish-popper9b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Audi Ontario responded

Thank you for leaving Ramon this incredible review! We are happy to know that he was a pleasure to work with twice now and took care of you. We look forward to continue serving you in the future. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Emil Iltchi- General Manager

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