Audi Oklahoma City

APPALLING EXPERIENCE! !! I cannot even begin to describe the rage I feel after being taken advantage of by Bob Moore Audi in Oklahoma City. I went in excited to purchase !! I cannot even begin to describe the rage I feel after being taken advantage of by Bob Moore Audi in Oklahoma City. I went in excited to purchase a large SUV, but what I got was nothing short of a nightmare. I was contacted by a salesman named Ryan, and I was promised a quality vehicle after I researched and saw on Bob Moore's website that they conduct an extensive 150-point inspection on all vehicles before selling them. What a JOKE. I purchased a 2019 Yukon XL from them, which supposedly passed this “rigorous” inspection. Ryan pushed the Carfax in my face, telling me how the previous owner had "taken great care" of the vehicle. Well, less than two weeks after owning this truck, I started experiencing serious problems: a burning smell, the truck failing to shift while driving, running rough, and ultimately not going into gear AT ALL. How is this even possible after just two weeks?? This is absolutely outrageous! I told my husband immediately that I had been sold a defective truck. They REFUSED to give any warranty I KNOW WHY THEY DID NOT OFFER A WARRANTY YOU WERE SELLING ME A BAD SUV. I was left with no choice but to fork out $5,000 for an extended warranty to cover the engine and transmission. Thank GOD I did! I took the SUV to a shop on a military base, where I was told the transmission was already failing. This was not even TWO MONTHS after purchasing the truck! How does Bob Moore Audi sleep at night knowing they sold me a vehicle that clearly wasn’t even close to being roadworthy? Ryan and the so-called “inspection team” are an absolute disgrace. They should be fired for selling me a vehicle that was NOT in proper condition to be on the lot, much less handed off to a customer. The so-called “150-point inspection” is a complete SCAM! It’s a joke, and the fact that I had to pay a car note AND a rental out of my own pocket because the warranty company wouldn’t cover it until they inspected the vehicle is unforgivable. To top it all off, I had to drive the SUV to Bob Moore GMC on NW Expressway, where at least I was greeted by Heath, a customer service rep who seemed like a decent person, unlike the rest of the staff at Bob Moore Audi. To anyone considering buying from Bob Moore Audi, BEWARE. These people don’t care about customers, unless you're dropping $100,000 on a car. My Carfax didn’t even list the things they supposedly “checked,” so clearly they didn’t do anything at all. I will NEVER do business with this place again, and I certainly won’t be referring anyone to them. This is exactly why car salesmen get such a bad reputation – because they cannot be trusted! More

Darrell was the most honest and kind salesman I have ever met. Not only were we able to come to the perfect price on a vehicle, he also advocated for me as a young girl in a dealership alone. I truly felt li met. Not only were we able to come to the perfect price on a vehicle, he also advocated for me as a young girl in a dealership alone. I truly felt like I was being taken care of by family! There aren’t enough words to describe what a wonderful experience this was! More

They made buying a car easy peezy! They went above and beyond to surprise our daughter for her college graduation. Darrell was so personable and easy to work with. They went above and beyond to surprise our daughter for her college graduation. Darrell was so personable and easy to work with. More

Everyone that rates Darrell as excellent is right. I was looking for a used Ford Edge and didn’t expect to find it at Audi. Darrell says I found it and he helped me get it. I wouldn’t hesitate to re I was looking for a used Ford Edge and didn’t expect to find it at Audi. Darrell says I found it and he helped me get it. I wouldn’t hesitate to recommend him and this dealership More

Chris Higgins was outstanding and John Downs was great to close the deal with. Our first Audi but not our last because of these guys. The car is exactly what we wanted and the process to get it was not reall close the deal with. Our first Audi but not our last because of these guys. The car is exactly what we wanted and the process to get it was not really a process at all. More

Absolutely fantastic A7 that I was having trouble finding. These guys had the exact one I wanted and were easy to work with from the Wichita area. Chris was great and super helpful. Would definitely finding. These guys had the exact one I wanted and were easy to work with from the Wichita area. Chris was great and super helpful. Would definitely recommend. More

Always a please to come to Audi of Oklahoma city. We are a repeat customer, you will be too. Today I had 30,000 oil change/tire rotation/ balance and front alignment on my beautifulAudi Q3. They a We are a repeat customer, you will be too. Today I had 30,000 oil change/tire rotation/ balance and front alignment on my beautifulAudi Q3. They always have a new loaner for me so I can meet a friend that lives in Oklahoma city for lunch. Could recommend them 100% for sales/service/ quality work. More

WOW, I have never had this kind of excellent service in my 54 years of buying vehicles. Our sales rep, Darrell, was superb. He covers all the intricate deals of the vehicle. Darrell was, by far, the best p my 54 years of buying vehicles. Our sales rep, Darrell, was superb. He covers all the intricate deals of the vehicle. Darrell was, by far, the best person anyone could ask to deal with. He was polite, knowledgeable, friendly and an all-around wonderful person. I highly recommend him and the OKC Audi dealership. In finance: John was excellent. He did everything needed, excellent job. He was great, explained every detail of the process. His pleasant attitude and speed of service was exceptional. I have bought vehicles from over 20 states and 25 dealerships. Never has any other dealership, sales and finance services come close to Audi of Oklahoma City. More than pleased with every aspect of a car purchase from them. If you shop anywhere else, you will be disappointed. Fantastic job from Darrell and John. We will be back. More

Outstanding service from this dealership. We bought two Q5’s in one year. Darrell Jefflo was the person that handled both purchases. We were long time Acura buyers but we are now sold on Audi We bought two Q5’s in one year. Darrell Jefflo was the person that handled both purchases. We were long time Acura buyers but we are now sold on Audi. Cannot over state the professional service we received. Terry and Susan More

We bought two cars at the same time. They made sure the whole process went smoothly. No pressure tactics. They made sure the whole process went smoothly. No pressure tactics. More