Audi Norwell

Would give more than 5 stars if I could Four things stood out here: 1) My salesman, Tom Smelstor, was exceptional. Apart from his professionalism, he was just a great guy. Warm, easy to ta Four things stood out here: 1) My salesman, Tom Smelstor, was exceptional. Apart from his professionalism, he was just a great guy. Warm, easy to talk to, genuine - the polar opposite of the car salesman stereotype. And - the price negotiations took 5 minutes. Easy peasy, and I was very satisfied with the price of the car. 2) Everything that was promised to me, they delivered perfectly, and on time. Paperwork, a few open issues with the car, the financial aspects - all handled without headache. 3) The car was perfectly prepped. I bought a nearly new used car, but the level of detail they showed in preparing it for delivery was exceptional. I usually find some nits to pick when it comes to this stuff (as I am a picky person), but not in this case. 4) You might say, "Well of course you got great service, you bought an expensive Audi." Not the case! I bought a 2012 Mazda6 - the cheapest car for sale on their lot. Even so, the experience from beginning to end was outstanding. I've purchased 25+ cars over the years from dealerships big and small, and this was one of the best. I highly recommend Audi Norwell. And ask for Tom when you arrive. More

WORST EXPERIENCE & HORRIBLE SERVICE I bought the A7 with saleman J. He promised to deliver the car with buff out the heavy scratches, do the full detail and tinted the car. He kept the c I bought the A7 with saleman J. He promised to deliver the car with buff out the heavy scratches, do the full detail and tinted the car. He kept the car for 6 days on the lot and nothing has been deliver as promised except for the last minute tinting. He slapped 2 bolts onto the rear plate, delivered the car and because there were only 2 bolts, it make noises when I drive on the highway. I wrote a letter to bring these matters into the sale manager attention. I was asked to bring the car back on Saturday 24th for the buff, detail and take care of the plate plus the malfunction sensor on the car. The buffing was addressed, the full detail and the plate still remain. The car is still dirty, in fact it still have the adhesive left over on the windshield where you have all of the sale stickers on it. About the plate, instead of putting another 2 bolts on it to keep it in place. They broke the frame and left the issue as is. Nice, well done. Mike, you assured to me personally that with your involvement the issues will get address and I will be satisfy afterward. Am I happy and satisfy? This is the worst experience I ever had in my whole life. I bought so many cars in the past from small to well-known dealers in MA and they all were great. They delivered what they promise, on time and with satisfaction. They even follow up few days after to see how everything goes. I do not think I have the same experience at your dealer. Remember, you represent Audi in the great town of Norwell. Do you know much time and effort I have to spend going back and forth to the dealer to get these issues address? And I really do not have to because they should have been addressed in the first place. Have I say enough? This is my first Audi and it is going to be my last because of the terrible service. I thought I would trade it in for a new A7 within 2 years and refer you some of my clients but I guess the relationship will end here. Thanks for the lousy service and promising at this location. More

Jeff Johnson - A Class Act My girlfriend and I recently bought a car from Jeff Johnson at Audi Norwell. It was the first time in either of our histories of buying cars that we f My girlfriend and I recently bought a car from Jeff Johnson at Audi Norwell. It was the first time in either of our histories of buying cars that we felt like our salesperson had our best interests in mind. Jeff was a class act, from setting up our appointment (and working with us far past closing time) to signing our paperwork. He operated like a trusted advisor and we appreciated that. We would gladly buy another car from Jeff, and we would recommend others to do the same. More

Friendly service and excellent communication I did not buy a vehicle from Audi Norwell but I wanted to leave a positive review because of Scott McDonald's excellent customer service provided. De I did not buy a vehicle from Audi Norwell but I wanted to leave a positive review because of Scott McDonald's excellent customer service provided. Dealing with Scott, mostly via email, was easy because he actually promptly responds to email requests and was willing to provide pricing, on both the vehicle I wanted to purchase and on my potential trade-in. Without every stepping foot into the dealership, we negotiated a very fair deal, which saved me alot of time and gave me valuable insight into market values. More

Jeff, Thank you for providing a personal and Jeff, Thank you for providing a personal and professional buying experience with Audi of Norwell. It was a pleasure working with you, building trus Jeff, Thank you for providing a personal and professional buying experience with Audi of Norwell. It was a pleasure working with you, building trust and above all, driving home with confidence in my very own Audi R8. Entertaining a significant purchase of a vehicle located over 1,000 miles across several states could be a frightening experience and yet, your responsiveness, continued insight and personal touch made the journey stress free, as well as, reassuring I was making a very sound buying decision.  Over the years, I met with numerous dealers, test drove several cars and negotiated with a variety of sales representatives. You went the extra mile to make me feel comfortable by answering several questions, taking additional photos, supplying vehicle history, providing a competitive price and more. The confidence you instilled made me feel comfortable enough to book flights from Atlanta to Boston knowing more then likely it would be a one way flight followed by a fun road trip back in an Audi R8.  Thank you for your hospitality from the airport to the dealership to finalizing the sale. The Audi R8 was everything you indicated - clean, well maintained and ready to make a trip with it's new owner back to Atlanta.  My Audi is a joy every time I see it, turn the ignition or put down the pedal. The R8 gets looks at every turn, unending compliments from people I have never met and the paparazzi just can't get enough. Thank you for helping me secure my first Audi, the R8 and giving me an experience of a lifetime.  Thank you, E Proud Audi R8 Owner More

I love these guys. It is a fantatsic dealership. I highly recommend them for all your new and used car needs. Exccellent, outstanding, reliable and friendly. highly recommend them for all your new and used car needs. Exccellent, outstanding, reliable and friendly. More

I have been using this dealership for service since 1978. I have always been impressed with their courtesy, skill and how much they care about my cars. Overall a great dealership. I have always been impressed with their courtesy, skill and how much they care about my cars. Overall a great dealership. More