Audi Northlake

Great experience top to bottom! From my first phone call to driving away I had the best experience I've yet to have at any dealership. All of this aside from the amazing deal I got. From my first phone call to driving away I had the best experience I've yet to have at any dealership. All of this aside from the amazing deal I got. Chatting with the staff, navigating the paperwork and getting oriented to my new car was beyond simple and straightforward. More

No-pressure, just honest & professional service! We came in yesterday to begin research for our next car. We still have time left on our lease, so we weren’t ready to buy yet... we were afraid that m We came in yesterday to begin research for our next car. We still have time left on our lease, so we weren’t ready to buy yet... we were afraid that might mean we wouldn’t be given the time of day, or that we would still be pressured into making a decision, as that has often been the case in our previous experiences at other dealerships. But the staff at Audi Northlake was so helpful & professional, and at no point did we feel rushed or uncomfortable. We had the pleasure of working with Alf, and he was just fantastic. He took the time to educate us (might I mention, honestly!!) about the different SUV models and the differences between the trims, which was incredibly helpful in narrowing down our search. Though we are still a little while off from making a purchase, we will definitely be sure to begin our search at Audi Northlake. More

TOP NOTCH I had the pleasure of working with Nick Gilman- He went above and beyond to assure my experience was nothing short of spectacular. I felt comfortable I had the pleasure of working with Nick Gilman- He went above and beyond to assure my experience was nothing short of spectacular. I felt comfortable in my purchase, as he answered all of my questions and concerns thoroughly. His enthusiasm for what he does made the entire process harmonious and comfortable. I felt confidant in my decision and will continue to shop with Nick in the future! More

Amazing Experience Visited the Audi Northlake dealership looking at a used Audi Q7. Stephen Duty provided exceptional service without the high pressure sales tactics yo Visited the Audi Northlake dealership looking at a used Audi Q7. Stephen Duty provided exceptional service without the high pressure sales tactics you find at other dealerships. Extremely knowledgeable about the car features, history, etc. Made the buy process enjoyable. Regarding the financing and warranty, Adam Ricker was also exceptional. Adam helped me get an extremely competitive rate and also informed me about additional warranties available on my pre-owned car. Again no high pressure sales tactics making the entire purchase stress free. I highly recommend working with Stephen and Adam if you visit this dealership. More

BAIT AND SWITCH! BAIT AND SWITCH!! ABSURD! Drove 90 miles to the dealership to see and buy a CPO car that I was told was available multiple times, 60 minutes prior BAIT AND SWITCH!! ABSURD! Drove 90 miles to the dealership to see and buy a CPO car that I was told was available multiple times, 60 minutes prior to arriving, I triple checked because I had to leave work early just to drive there on time or else I would never have went. They even said they’d pull the vehicle up front for me. Turns out it was sold the day before! They tried to put me in something that’s been on their lot for 3 months (I wonder why) that is overpriced and more expensive though. Not one time did the sales manager come to talk things over with me, they knew what they were doing. I have tremendous experience working in the car sale industry being I did so for 12 years in New York City, never has this happened to me before. Don’t be fooled by the nice looking dealership design and pretty cars, for an Audi dealership who sells luxury cars, they sure pulled the good old bait and switch! Terrible! What a joke! I’m reporting them. What a waste of 180 total miles and my time and gas. Be aware! Go elsewhere!!! More

My experience couldn't have been easier or better in any way My name is Barry Landreth and I would like to take this opportunity to share what incredible experience I had in working with Northlake Audi and speci My name is Barry Landreth and I would like to take this opportunity to share what incredible experience I had in working with Northlake Audi and specifically my sales person Stephen Duty. I flew from Sarasota Florida to purchase my vehicle from Stephen, he had just exactly the car I was looking for, I was able to take a photo of my license plate, my registration, my insurance card and email it to him. Stephen graciously made arrangements for me to be picked up by one of the dealership team members at the airport and was driven to the dealership. Once I arrived I was welcomed warmly by the entire staff of the Hendrick Automotive Group. Stephen had all of my paperwork ready, the car was ready completely detailed and ready for my trip back to Florida. I not only had the very best service, bought just exactly the car I wanted, but I also received the best price, the process could not have been easier or smoother. Not only would I recommend the Hendrick Automotive Group, specifically Northlake Audi, and Steven Duty to anyone looking for a new or preowned vehicle and but I would most definitely fly from Sarasota again to purchase another vehicle from this dealership. More

Service Department, Lack of Service Gary Burke Worst Service ever never take your car here. If I could have given 0 stars I would've, let me start from the being. I bought A CPO (?) Gary Burke Worst Service ever never take your car here. If I could have given 0 stars I would've, let me start from the being. I bought A CPO (?)2016 A8L with 17000 miles on it still under man. warranty. (Gary Burke)(1)Went to Northlake Audi they found the rotors where warped instead of fixing them they said it had to be done at the dealer I bought it from. Went back to dealer and they did the repairs, which Audi North lake could have done because it was still under warranty. (Gary Burke)(2) The car I bought has the premium sound system in it the bass went out, It took them 30 days to get it fixed and some one stole my floor mats reported it to the service department and was told they would send news out, never happened. (Gary Burke)(3) Had a red fluid leaking from my car turned it in they seen where something was leaking cleaned it, but couldn't find the leak. I drive home car leaking again call the service department no call back. Gary Burke!!! More

Top Notch Experience We came in to test drive a S4 and wow did we test drive It! Our dealer was incredibly knowledgeable and made a point to show us all this car could do. We came in to test drive a S4 and wow did we test drive It! Our dealer was incredibly knowledgeable and made a point to show us all this car could do. I walked away confident in my decision to buy an S4! He was also very professional and did not pressure us in our decision. I will ask for Alf with our next Audi purchase for sure! More

Horrible Customer Service!- Sales Person: Alf George I had researched online and narrowed down on Audi Q7 or Merc based on the features, options etc. The sales person Alf was acting as if he was doing us I had researched online and narrowed down on Audi Q7 or Merc based on the features, options etc. The sales person Alf was acting as if he was doing us a favor showing the car and that we should be lucky to buy a car from them. They gave us an appointment at 3pm and the sales person was not there when we went to the dealership and they kept us waiting for a long time. He came back and spent some time with us and then took another customer and asked us to wait till he finishes. We walked to the manager and told her that we could buy the car if they gave us a good deal and she offered some small discounts but then in the back of our mind, we were wondering why are we even giving these guys business when the customer service is so poor. We walked out of the dealership and almost decided not to buy Audi due to the bitter experience. We wanted to give one last try at Audi of Charlotte. We went there the same evening. what a difference.They were extremely nice and we bought our loaded Q7 there. It was a pleasant experience. Save some time and just skip these guys(Audi of Northlake) in future. More

Purchased 2015 A4 - Love it! Have been searching for a good value used A4 for awhile. Found a car at Audi Northlake and dealt with Richard Reynolds. He was not overbearing, very Have been searching for a good value used A4 for awhile. Found a car at Audi Northlake and dealt with Richard Reynolds. He was not overbearing, very informative, and very responsive. After taking delivery of my car, I had a slight problem. He / Audi Northlake took care of the issue promptly and supplied a service loaner. I would say that this experience has been very positive and I would recommend Richard at Audi Northlake to anyone. - June More