Audi Northlake

Loaner car Bought This car was a very good purchase. All that I interfaced with were friendly, knowledgeable and helpful. I would buy an Audi again from your dealership This car was a very good purchase. All that I interfaced with were friendly, knowledgeable and helpful. I would buy an Audi again from your dealership. More

Outstanding Customer Service Audi Northlake made us feel like valued customers from the time we walked through their door until we completed our purchase. Everyone we met, even t Audi Northlake made us feel like valued customers from the time we walked through their door until we completed our purchase. Everyone we met, even those not associated with our purchase, were friendly, courteous and professional. More

Always above expectations Whether it’s purchasing a new car or visiting the service department this is a great dealership to work with.Stephen Duty was very knowledgeable and p Whether it’s purchasing a new car or visiting the service department this is a great dealership to work with.Stephen Duty was very knowledgeable and polite More

Pleasant, fantastic experience! Fantastic experience from start to finish! They really gave me a great price for my trade, and worked out a deal I was very happy with. Katie is an aw Fantastic experience from start to finish! They really gave me a great price for my trade, and worked out a deal I was very happy with. Katie is an awesome salesman who listened to my requests and helped me pick out the best option for my needs. She was not pushy or rushed. (I appreciate this in a sales pitch.) I asked for a female salesman, but the dealership didn't have one-so they pulled Katie. She's awesome! More

Excellent customer experience These guys and gals are great! They treat you with the upmost respect and generally care about their customers. Everything is top notch here. Keep up These guys and gals are great! They treat you with the upmost respect and generally care about their customers. Everything is top notch here. Keep up the good work! More

Sal is the best Sal in the service department is a true professional. Very thorough in his communication. My car was in for just a basic service and the customer serv Sal in the service department is a true professional. Very thorough in his communication. My car was in for just a basic service and the customer service was first class. More

Recall fix Very professional and great service. Greeted with kindness and attention as soon as I pulled inside. Service was exactly the time the attendant said i Very professional and great service. Greeted with kindness and attention as soon as I pulled inside. Service was exactly the time the attendant said it would be and car was returned with a good cleaning. More

Service Reps Technically Inept I took my vehicle in for a 75,000 mile service and mentioned that a check engine light had recently come on, I should have kept my mouth shut about th I took my vehicle in for a 75,000 mile service and mentioned that a check engine light had recently come on, I should have kept my mouth shut about the light; they charged $140 to do a diagnosis for the light in addition to the $650 they charge to do the 75,000 mile service and when questioned told me that they would not have diagnosed the light during the normal service process; really? Then they came back with a diagnosis as to the cause of the check engine light which my husband questioned because it did not make sense, the service rep was not technically trained enough to answer any of the questions so my husband supplied him with very specific technical information to ask the technician to look at again so that we did not have to bring the car back again because it was not fixed properly the first time, sure enough they had missed the correct diagnosis the first time. They did credit us some monies back do to the incorrect diagnostic but the service rep Brian was extremely rude throughout the entire encounter, if there was an option for another service center closer I would without a doubt go somewhere else. More

Seamless I had been searching for a new certified car for several months and finally found a vehicle I wanted in NC. I live in WI. After many questions, inform I had been searching for a new certified car for several months and finally found a vehicle I wanted in NC. I live in WI. After many questions, information, pictures and contemplating I bought the car and had it transported to WI. The salesperson Cristian made it seamless and was very patient with me since I had not had a car for the last 7 years. I highly recommend their dealership. They will find you the perfect car! I had several experiences looking at cars and most of them were not positive so I am really glad this one worked out! More

Casual professionalism at its best Hendricks Northlake audi in Charlotte NC is doing it right. Daphne was my salesperson and she was maybe the most personable salesperson I’ve ever work Hendricks Northlake audi in Charlotte NC is doing it right. Daphne was my salesperson and she was maybe the most personable salesperson I’ve ever worked with. No pressure to buy, no false pretense. She knew all the. Vehicle features and answered my questions completely. More