Audi Northlake

Sal Seck and Krosbyn exceeded my expectations for a recent 35-45,000 service of my 2015 Audi convertible. Pickup and return to my home was prompt along w a great interior/exterior wash too. recent 35-45,000 service of my 2015 Audi convertible. Pickup and return to my home was prompt along w a great interior/exterior wash too. More

I have been using Audi Northlake for a while now and continue to receive excellent service and first class treatment everytime! You are treated like a guest in their home and feel welcomed everytime! continue to receive excellent service and first class treatment everytime! You are treated like a guest in their home and feel welcomed everytime! More

This is the first time buying a used car sight unseen from out of state. Reached out to the dealership via their website and got a response from Alf George. I have to say this has got to be one of my bes from out of state. Reached out to the dealership via their website and got a response from Alf George. I have to say this has got to be one of my best car buying experiences hands down. Alf was extremely patient, not pushy and very customer service oriented. I am somewhat OCD about my cars so he texted/emailed me a tonne of photos and even FaceTimed me to walk through the car and start up. When it was time to make a deal, Alf was great and an advocate for the consumer, he worked out a great deal for me and even arranged for the car to get paint protection by a local shop. Every step of the way he was very responsive to my million questions and extremely diligent and genuinely wanted to earn my business. Being OCD i was very nervous about buying a pretty expensive car sight unseen or getting work done on it from a shop that i didn't know. But Alf was very reassuring and kept me rest assured. I decided to fly down to NC (from PA) to pick up the car and drive it back up. Upon arrival at the dealership the car was parked on the delivery bay all ready to go. The paint protection installed, car detailed and looking great. Alf is an absolute gentleman, he gave me a tour of the dealership, gave me recommendations of where to get one of the best BBQ in NC! and was very accommodating. Not to mention Tory from their finance dept. was able to beat my finance rate by almost a point! The entire staff there was so friendly and nice. Overall just a wonderful experience, Alf is not the typical car sales man, he really cares about his customers and it really shows. I really hope to deal with him again in my next car purchase. More than happy to make the trip to NC again! Kudos to Alf George and Audi Northlake! Really highly recommended. More

First time Audi buyer. We could not have been more pleased with our buying experience at Audi Northlake. We researched our family’s next vehicle extensively and became interested in the Q7 for a numbe pleased with our buying experience at Audi Northlake. We researched our family’s next vehicle extensively and became interested in the Q7 for a number of reasons. After a further search we found a lightly used Q7 at Audi Northlake. We saw that Alf George had glowing reviews on DealerRater and decided to send our inquiry to him specifically. Alf was very friendly and quick to respond. Upon our arrival, our vehicle was ready and waiting for a test drive. During our drive, Alf blew us away with his knowledge of the Q7 and it was very easy to fall in love with the car. Not once did we feel pressured or overwhelmed and we are so thankful we requested him for our salesman. Overall happy with the financing and closing experience with the dealership as well!!! More

Best Car Buying Experience Ever for the Entire Family!! Words cannot express how impressed we were with our overall experience at Audi Northlake. It was myself and my family's first time at the dealership Words cannot express how impressed we were with our overall experience at Audi Northlake. It was myself and my family's first time at the dealership as we were seeking a SUV for my mother. Alf did an exceptional job and went over and beyond what any car salesman had ever done for us. He truly removed the stigma we had all had that the car buying process was a complete and utter drain. From the beginning he reached out and took the time to show us the car via Face-time since we would be travelling from out of town. Once we got to the dealership Alf's personality was the best, such an easy-going fun guy and he had great stories and laughs that made the process that more enjoyable! Not to mention the best test drives we have ever experienced. haha. he truly knows how to show you what the car is capable of when he is behind the wheel. I recommend that anyone in the market for a car go to Audi of Northlake and ask to speak to Alf. You won't regret it!! Audi Northlake is the best car dealership and the snacks ;), welcoming customer service, teamwork, and ambiance of their state of the art dealership all speaks volumes. We couldn't be happier with our new E-tron!! More

This dealership is awful to go to the people are very unfriendly disrespectful and not willing to help you I highly recommend to go to a different place unfriendly disrespectful and not willing to help you I highly recommend to go to a different place More

Fantastic purchase, phenomenal salesman. I judge places, and people based on how they handle problematic situations, or potential issues. After minor miscommunications, mostly my fault, I was I judge places, and people based on how they handle problematic situations, or potential issues. After minor miscommunications, mostly my fault, I was impressed with how my sales consultant, Alf George carried himself, and handled me and my purchase. Not only is Alf extremely knowledgeable, he is a true professional, and quite a gentleman. As someone whom has been in sales for over 15 years and is extremely particular about who I do business with, I can assure you that True Sales Professionals are a dying breed. Alf George however, certainly is one of the few that still remain, and I would advice anyone in the Charlotte area looking for an Audi to pay him a visit. You will not be disappointed, and you will be glad you did. Kristen the Sales Manager, and Adam in the business office were delightful as well. More

2013 Audi a8l I have a 2013 audi a8l I have took my car to be fixed for check engine light. I have took it in 2 times for evap this is the 3rd time. All times it ha I have a 2013 audi a8l I have took my car to be fixed for check engine light. I have took it in 2 times for evap this is the 3rd time. All times it has been the same code. I have paid over 3000.00 for this to be fixed. I k ow for a fact that they are only fixing stuff and hoping that it will fix the car. This is outrageous it’s like they fix something clear the code and by the time I have drove the car and it resets itself and come right back on for the same thing. There not fixing the problem. More

A good experience! I found my experience to be very good and dealing with the individuals there to be very professional and customer sensitive. A good overall experience I found my experience to be very good and dealing with the individuals there to be very professional and customer sensitive. A good overall experience and the facilities were excellent! More

Great service! The purchasing of my certified used Audi A5 was a breeze! The car was ready waiting for me, I took it for a test drive, Daphne set up all Audi service The purchasing of my certified used Audi A5 was a breeze! The car was ready waiting for me, I took it for a test drive, Daphne set up all Audi services, in a short while Adam from financing had all the documents ready to sign electronically and I was informed ahead of all the charges so there were no surprises. I was out within less than 2 hours! Everyone was super nice and it was a pleasure to have such a great customer service that expands afterwards. I had few questions days later and Daphne always had answers for me instantly. The facility is top notch! I will definitely use Audi Northlake when time comes to get a new Audi - I cannot imagine myself driving anything else but Audi ... More