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Audi Northlake

Charlotte, NC

5.0
282 Reviews

10831 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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Showing 282 reviews

June 30, 2021

This dealer provided a tremendous car-buying experience, and I look forward to being part of the Audi family! More

by Mike S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
Jul 06, 2021 -

Audi Northlake responded

Thank you, Mike! We're so glad that you had a five-star experience with Mark. We look forward to having you as part of our family! :) Kristen Bowen General Manager (704) 379-8302

June 21, 2021

Service team is always willing to help and always get the problem fixed right the first time, Highly recommend Audi Northlake More

by Kaytano lira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Elsworth
Jun 23, 2021 -

Audi Northlake responded

Thank you, Kaytano! We're so glad that you had a five-star experience with Ray in Service. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8302

May 30, 2021

Hendrick Northlake has excellent customer service. Mark was excellent, patient and I felt really good after making my purchase. The finance process with Rick was also very smooth and efficient. Thanks agai More

by Marj K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
May 31, 2021 -

Audi Northlake responded

Thank you, Marj! We're so glad that you had a five-star experience with Mark Johnson and Adam Ricker. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8302

May 08, 2021

Nick & Tory thanks for your great customer service! First time Audi owner and I couldn’t be happier! Star was lost from front end. Thanks More

by SHAQ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick & Tory
May 11, 2021 -

Audi Northlake responded

Thank you, Shaq! We're so glad to hear that you had a great experience with Nick and Tory. Please reach out if we can answer any questions or assist further! Kristen Bowen General Manager (704) 379-8302

April 24, 2021

I was referred to Audi Northlake by a family friend and came away with the car I wanted! Rhyle and Tory were awesome! A+ service from both gentleman. More

by alexSU1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rhyle and Tory
Apr 26, 2021 -

Audi Northlake responded

Thank you, alexSU1986! I'm so glad that you had an A+ experience with Rhyle, Tory, and our sales department. We appreciate your feedback and I look forward to sharing it with the team! Kristen Bowen General Manager (704) 379-8302

April 20, 2021

This place is phenomenal!!!! I have a 2004 Avant and there's not too many places that know and understand what quality is when servicing older vehicles. Their service team is amazing! More

by longroof88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elsworth, Ray
Apr 22, 2021 -

Audi Northlake responded

Thank you, longroof88! I'm so happy to hear that you had a great experience with Ray and that you trusted us to take care of your Avant. We have a lot of technicians that "geek out" when they see a car like yours. We appreciate you and look forward to seeing you and your Avant again! Kristen Bowen General Manager (704) 379-8302

April 13, 2021

I worked with Stephen Duty today. He was great to work with. There was no pressure, just honest information. Love my Audi A5! I recommend buying here. More

by Austin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Duty
Apr 15, 2021 -

Audi Northlake responded

Thank you, Austin! I'm so glad to hear that you had a five-star experience with Stephen Duty. He has been with us since we opened our doors in 2014 and is often a recipient of our "Cheif Energy Officer" award for his positive and helpful demeanor. Please don't hesitate to reach out should you have any questions or when you are ready to schedule a service visit! Kristen Bowen General Manager (704) 379-8302

March 05, 2021

Had our Audi Q7 brought in for a 55000 mile service that should of included a change in brake fluid, spark plugs and flushed the coolant. Brought our vehicle to a local shop to just change the oil, come to More

by Gunnersabottank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Mar 09, 2021 -

Audi Northlake responded

Hello, thank you for your feedback regarding your most recent service visit. If you haven’t had a chance to speak with our service manager, Gary, about this, please give us a call to discuss the situation so that we can go through this together. We would like the opportunity to review your visit and the other outside findings. We look forward to the opportunity to hear from you and the chance to turn your experience around. Kristen Bowen General Manager (704) 379-8302

February 06, 2021

I am no longer interested in purchasing a vehicle from your dealership. I was lied to by one of your employees. To give you context, I inquired about a vehicle that was at your sister dealership up in Dur More

by tennisguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Williams
Feb 08, 2021 -

Audi Northlake responded

Mr. Marques, thank you for your feedback. I apologize that you did not receive the service that you were expecting. We hope that you will give us the opportunity to improve your experience. Please do not hesitate to reach out to me to discuss further. Kristen Bowen General Manager (704) 379-8302

December 10, 2020

Bought a used VW three years ago and all was well. Recently went to the Audi store to look at an Audi. Wife and I have never been treated so badly. Said they would not negotiate price due to Co More

by getwood
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not worth the trouble
Dec 21, 2020 -

Audi Northlake responded

Thank you for sharing your feedback. We’re sorry that your experience didn’t match your expectations. We will be sharing this information with our team and will use this opportunity to do better in the future. If you'd like to discuss your experience or concerns further, I'd be happy to discuss them with you at your convenience. Jamie Camilo General Manager (704) 379-8302

Dec 22, 2020 -

getwood responded

SURE YOU WILL

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