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Audi Northlake
Charlotte, NC
281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 281 reviews
December 04, 2021
Too big to serve the customer and care. I drove 2.5 hours to view a used car to learn upon my arrival that the car had been sold the day before. I scheduled the viewing two days prior to my arrival and I mad to view a used car to learn upon my arrival that the car had been sold the day before. I scheduled the viewing two days prior to my arrival and I made sure the salesperson knew that I was traveling and asked to be notified if the car had sold to avoid making an unnecessary trip. Additionally I called on the morning of the viewing to verify my viewing and all was set except I was switched to a new salesperson. I arrived the morning to view the car and after about 30 minutes another salesman came out and indicated that he was sorry that it had been sold the day before. As a consolation the salesman did offer refreshments and briefly did look at his inventory for another car similar to the one that I was interested in but really didn't care that I had made the trip for nothing. I don't think the dealership attempted to atone for the blunder. I understand that cars are sold on a first come first served basis and did not have a problem with that but I did not feel that the matter was handled correctly by the dealership. More
by Angus
Employees Worked With
Salespersons
November 28, 2021
My husband and I had a great experience at NL Audi. The team was amazing especially Caleb our main salesperson. Customer service is top notch. My husband walk away very pleased with the entire transaction team was amazing especially Caleb our main salesperson. Customer service is top notch. My husband walk away very pleased with the entire transaction and of course his Audi vehicle. More
by Vessie51.ys
Employees Worked With
Caleb Sherrill
October 27, 2021
I always receive excellent service when I purchase from Hendrick Audi I would absolutely recommend working with Mark Johnson on your next purchase. Hendrick Audi I would absolutely recommend working with Mark Johnson on your next purchase. More
by brianrweeks
Employees Worked With
Mark Johnson
October 08, 2021
Excellent service. The warning lights came on on our Audi on our trip to Charlotte. The service center was able to get our vehicle in first thing the next morning. They were able to get the car looked Audi on our trip to Charlotte. The service center was able to get our vehicle in first thing the next morning. They were able to get the car looked at, fixed and we were back on the road that day. Very professional staff and kept me informed. Great dealership More
by slake99
Employees Worked With
Brad Caldwell
September 14, 2021
GREAT SERVICE and compassion!!! I was in town for a Wedding and had a tire issue. I was the father of the bride and over 500 miles from home!! Victoria got me in for emergency service and Zach show Wedding and had a tire issue. I was the father of the bride and over 500 miles from home!! Victoria got me in for emergency service and Zach showed me the issue!!! Audi had me covered the entire time, the locking lug was in the trunk in a spot I did not see!!! They were gracious and even gave us an Audi toy for the GRANDKIDS!!! I will be sure to buy my NEXT Audi here when we move south!! Great Dealership and Great People providing AMAZING SUPPORT!!! Thank you Victoria and Zach!! C. Wes Atkins More
by Wes Atkins
Employees Worked With
Zach, Victoria
September 11, 2021
Enjoyed working with Stephen Duty, who accommodated my needs and ensured a timely delivery of my purchased vehicle. I highly recommend him to any potential Audi customers. needs and ensured a timely delivery of my purchased vehicle. I highly recommend him to any potential Audi customers. More
by Gina Forde-Lumwai
Employees Worked With
Stephen Duty
August 27, 2021
I had the most wonderful experience during my recent car purchase. I bought my Q5 from Mark Johnson who was exceptionally knowledgeable and no pressure whatsoever. I will be sure to recommend him to all my purchase. I bought my Q5 from Mark Johnson who was exceptionally knowledgeable and no pressure whatsoever. I will be sure to recommend him to all my friends! More
by SoapGang
Employees Worked With
Mark Johnson
