Audi Northlake

Horrible service for 30,000 mile check up and tire replacement. Customer experience is not a clear focus. Communication was poor along with mis-information about product availability… Resulted in seve replacement. Customer experience is not a clear focus. Communication was poor along with mis-information about product availability… Resulted in several wasted hours of my time in addition to added stress for the technicians… More

We worked with Ruslan to buy my wife’s Q3 and he was very helpful and got us in and out quickly. Highly recommend! helpful and got us in and out quickly. Highly recommend! More

No pressure but informative and helpful! Very knowing about all thing Audi! Great lot and selection. Very knowing about all thing Audi! Great lot and selection. More

Recently had mechanical work done on my 2016 Audi Q5 at Audi Northlake. This was my first experience there and it will not be the last! Raymond Elsworth was my service advisor, and he was excellent. Ray ke Audi Northlake. This was my first experience there and it will not be the last! Raymond Elsworth was my service advisor, and he was excellent. Ray kept me informed about the progress on the services performed. Definitely made a future customer out of me. Thank you Ray! More

We worked with Ruslan Prestwood and everything was a 5 star experience! Everyone was helpful and got us in the car we wanted at the price we needed. star experience! Everyone was helpful and got us in the car we wanted at the price we needed. More

Ruslan, Jeremy and Daphne were awesome! ! Great customer service and wonderful environment and culture. Defiantly will be back for another car and will recommend family and friends. Keep up ! Great customer service and wonderful environment and culture. Defiantly will be back for another car and will recommend family and friends. Keep up the great work guys! More

I purchased a used vehicle from Rusian Prestwod. He was very helpful about explaining the figures of the car and made the purchase a pleasant experience. He was very helpful about explaining the figures of the car and made the purchase a pleasant experience. More

Dropped our Audi RS7 off yesterday for turbo oil screen recall. They did not have any loaner vehicles available, however, provided my wife with a complimentary Uber back to our home. Advisor Raymond Elswor recall. They did not have any loaner vehicles available, however, provided my wife with a complimentary Uber back to our home. Advisor Raymond Elsworth got everything checked in quickly and efficiently, and explained that it could take a couple of days to complete the recall. We received an email today with a video (which I thought was really cool) from technician Ben Brown showing us that the turbos had no issues and would not need to be replaced, and a call a couple hours later to let us know that the work was complete and vehicle was ready to be picked up. Top notch facility and knowledgeable staff. More

My experience with Audi Northlake has been great. My salesmen-Remy was so helpful in my decision process and explained everything so we'll . Everyone at this location are very nice and helpful. Th My salesmen-Remy was so helpful in my decision process and explained everything so we'll . Everyone at this location are very nice and helpful. Thanks again Remy for all your help and making my decision so easy. More

Ron was awesome to work with! We worked everything out over the phone and when I arrived my paperwork was ready! He also had my new Q3 detailed, window tint done and tank full, re We worked everything out over the phone and when I arrived my paperwork was ready! He also had my new Q3 detailed, window tint done and tank full, ready to go! He made my first Audi purchase easy, convenient, and enjoyable! I will definitely be returning for future Audi purchases! More