Audi Northlake

Had a key programmed on my new 2016 Etron hybrid. Beautiful location with an incredible showroom. Want to level up to an Etron GT someday. Beautiful location with an incredible showroom. Want to level up to an Etron GT someday. More

Worst service experience. Ever. The service manger stated that the quality of Audi is so poor that they can’t keep up with service repair requests. Ever. The service manger stated that the quality of Audi is so poor that they can’t keep up with service repair requests. More

Thank you to the Audi Northlake team for always providing a great experience. The staff are always so helpful and so much fun to talk to. I’m a fan for life! a great experience. The staff are always so helpful and so much fun to talk to. I’m a fan for life! More

Had a very good experience here. Looking forward to returning and purchasing my next vehicle. Rhyle was helpful Looking forward to returning and purchasing my next vehicle. Rhyle was helpful More

Hands down the best service in Charlotte. Always quick and reliable. Will always recommend them! Always quick and reliable. Will always recommend them! More

I had a superb experience getting my 2003 RS6 serviced here. I brought my car in for the engine running rough. In less than an hour the technicians Andrew and Micah were able to determine that my car need here. I brought my car in for the engine running rough. In less than an hour the technicians Andrew and Micah were able to determine that my car needed a new vacuum line, as one had broken. Audi no longer manufactures this part, and there are none available. The technicians were able to custom make me a vacuum hose while I was still in the waiting room at a very reasonable cost. More

bought a 2023 Q5 two weeks later engine blew up 700 miles on it Stranded on side on 95 for 5 hours audi kept calling me and saying will be there momentarily did not arrive home until 5 am Called miles on it Stranded on side on 95 for 5 hours audi kept calling me and saying will be there momentarily did not arrive home until 5 am Called the dealership and spoke to my salesman He mentioned to file a lemon law The dealership would not take back the car in exchange for new car I do not want another q5 # 1 its a safety issue at this point # 2 q5 are not manufactered in Germany as advertised but in Mexico Went online 52,000 audi q5 had engine failure The salesman should of pointed this out to me but did not Now they will not help me in anyway. My car smells as if it has been sitting in a junkyard smells of gas and oil Im sick about this Now i have to go through Audi usa for any help FORGET THIS DEALERSHIP GO ELSEWHERE All nice and sweet when your buying the car More

I test drove an Audi and put down a deposit thinking I had purchased the car. Received a call 2 hours later telling me the car had been sold to someone else?? Was this a mistake or was it sold to someone had purchased the car. Received a call 2 hours later telling me the car had been sold to someone else?? Was this a mistake or was it sold to someone willing to pay more? I’ll never know as my inquiry to the GM was never answered. Bought the same car from Audi Asheville and had a great experience! More

Great buying experience. Shout out to Ruslan - super personable and very straight forward. I reached out via email and he had the car waiting for me inside when I arrived, Shout out to Ruslan - super personable and very straight forward. I reached out via email and he had the car waiting for me inside when I arrived, which was super nice on a cold rainy day. Beautiful facility. Would be more than happy to recommend to others! More

Horrible service for 30,000 mile check up and tire replacement. Customer experience is not a clear focus. Communication was poor along with mis-information about product availability… Resulted in seve replacement. Customer experience is not a clear focus. Communication was poor along with mis-information about product availability… Resulted in several wasted hours of my time in addition to added stress for the technicians… More