Audi North Orlando - Service Center

I recently purchased a new Audi and had a couple small issues with the car. I setup an appointment for Service and requested a loaner car. I showed up to drop off the car and get a loaner and there was issues with the car. I setup an appointment for Service and requested a loaner car. I showed up to drop off the car and get a loaner and there was no loaner available...they had to send me over to a rental car place for a loaner (not a great situation, but not a big deal). Next my car wasn't even looked at until the third day. I knew this because the "myaudi" app tells me if the doors are open or unlocked. The next day (4th day) they did a software update, but still no estimated time to have all issues completed. I finally called Friday (5th day) and told them that I will be picking up my car regardless if it was fixed...my plan was to take it to the Audi South dealership. When I picked up the car, the Service Manager seemed frustrated with me and went on to describe the demographic of the people who purchase these new EV cars...he said they get confused easily because they don't understand the new technology. He also told me that many EV customers can't afford the gas versions (he said it was nice that Audi offers these big incentives for these type of people), but the problem is that they don't understand how the service process works with German cars since they most likely never owned one before. So...not only was the service painfully slow, but I left there being personally insulted, too. More

While this was a service visit we continue to be impressed with the service and professionalism of Venessa Erwin and Audi North Orlando. Over 20 years we have leased and/or purchased 6 Audis from th impressed with the service and professionalism of Venessa Erwin and Audi North Orlando. Over 20 years we have leased and/or purchased 6 Audis from this dealership including at its 2 prior addresses, which I think says it all. More

Always an easy event when my car needs service! Outstanding customer care from arrival to pick up! Outstanding customer care from arrival to pick up! More

Dealership has the friendliest and professional staff. The communication is great. The dealership is modern and always clean. Service staff are the best. The communication is great. The dealership is modern and always clean. Service staff are the best. More

Huge shout out to Jay Fay parts manager for getting me lined up with ABT system on my RS6! I absolutely LOVE it and appreciate all the time Jay spent explaining everything to me. He is a TOTAL pro! Dave lined up with ABT system on my RS6! I absolutely LOVE it and appreciate all the time Jay spent explaining everything to me. He is a TOTAL pro! Dave in service is always informative, provides transportation, gets me in and out quickly. And Brian is a fantastic manager! LOVE my car and this dealership 😊 More

It was a pleasure to have Sean Espinal as my service consultant. He was attentive and knowledgeable.. I highly recommend Audi North, the entire staff is professional. It is the only place to have you consultant. He was attentive and knowledgeable.. I highly recommend Audi North, the entire staff is professional. It is the only place to have your Audi serviced …. More

Sean Sellers provided with best service for our car. Highly recommend, very professional and knowledgeable. Highly recommend, very professional and knowledgeable. More

My service Amber Lowrey is outstanding. I always ask for her when I make an appointment because she takes time to answer my questions, keeps me up to date on my service progress, and is pro I always ask for her when I make an appointment because she takes time to answer my questions, keeps me up to date on my service progress, and is proactive in taking care of my service. She is one of the reasons I keep coming back to Audi North. More

I enjoyed the service experience. Good folks at Audi North I will continue to service my A3 with them when needed. Beautiful facility too. Good folks at Audi North I will continue to service my A3 with them when needed. Beautiful facility too. More