Audi North Houston - Service Center

Service and quality control have certainly deteriorated. We had been pleased with them 4 or 5 years ago and have purchased 2 new vehicles with them. Things have changed though. They damaged my car (Audi We had been pleased with them 4 or 5 years ago and have purchased 2 new vehicles with them. Things have changed though. They damaged my car (Audi A6) a few years ago and we went through a lot of time and energy to get it fixed. We purchased a brand new Audi Q7 with them two years ago and they delivered it to us damaged. They replaced the Q7. Now 2 years later I took my wife's Q7 in for regular maintenance in early December. The car was in mint condition. They damaged the car again just like had been the case with mine with a scratch all the way through the paint into the metal. I reported it to the head of service and he promised to call back.. I never heard from him again. Audi's are great but we'll never buy from Sewell again. We've purchased extended maintenance plans and we absolutely do not want to leave our cars in their possession ever again. More

Worst customer service experience by any company I have ever dealt with. TLDR - Vehicle sat for 18 months. Was serviced. 3 inches of water in passenger seat one week after service. Dealership claim ever dealt with. TLDR - Vehicle sat for 18 months. Was serviced. 3 inches of water in passenger seat one week after service. Dealership claims no responsibility. Full story - Life got in the way and my vehicle sat in the same position on my driveway for 18 months. NOT ONE TIME IN THIS 18 MONTHS DID WATER FIND A WAY INTO THE VEHICLE. I finally took it and got a new battery. While changing the battery the dealership flushed the A/C, brakes and changed the oil. They also did an exterior and engine bay detail to remove 18 months of residue. 10 days after the service it rained all night. I get in my vehicle and there is 3 inches of water in the passenger side seat. I call the dealership and they tell me "oh I know what that is. It is a common problem on the Q5. So, I take it in and the diagnose the issue. There are two drains in the engine bay that were NOW clogged with debris. With these NOW clogged water could not drain from the engine bay and went into an AC drain and into the vehicle. The vehicles stance has been that those drains must have been clogged before their service. Somehow they maintain they were clogged prior to that and yet somehow a drop of water never entered the car. What really happened is they cleaned 18 months of sludge of the vehicle and engine bay and didn't bother to check drains that are a common problem on another Audi vehicle. So, I was forced to file a comprehensive claim on my insurance. The GM, Jackson Fullham, was basically not involved and refused to give me and my insurance their insurance information for multiple weeks. Bottom line is both Audi and Sewell and will never get another penny of mine. If you value your money I would stay as far away as possible. More

Service has gone downhill I've been a long time Audi customer. I'm on my 5th Audi and I used to service at Millennium before Sewell took over. The service over the years (after I've been a long time Audi customer. I'm on my 5th Audi and I used to service at Millennium before Sewell took over. The service over the years (after Millennium) was night and day different. I was so impressed with Sewell. I've had to take my 2017 A7 that I purchased new there in 3 times in the past 6 months and I feel like I'm having Millennium flashbacks. I've seen service advisors with dip in their mouth in their office, I've overhead employees complaining about how terrible their customers are and it just seems like the nice "customer service" attitude is gone. I don't know what happened to this place but unfortunately I can't see myself going back. More

They screwed me Absolutely, the worst Service I have ever experienced in my life!!! I took my Audi to the dealership thinking that their service would be what’s best Absolutely, the worst Service I have ever experienced in my life!!! I took my Audi to the dealership thinking that their service would be what’s best for my car. Well that couldn’t be farther from the truth! They not only RIPPED ME OFF but they couldn’t even figure out what was wrong with the car. The funny part is that I asked them to check the key Because I knew that that was what was causing the problem. They refused to start with the simplest solution. They kept dragging me back and forth, back and forth racking up a HUGE BILL!!! Which was fine but then they tell me, “Uhhhh we don’t know what’s wrong with the vehicle.” After much discussion they finally change the key. Well what do you know, there it goes working like a charm!!!!! Whether they really didn’t know what was wrong with my car OR they just wanted to start with the most expensive project, it tells you what kind of CROOKS these people really are. They were very rude about it as well. No apologies at all. In fact, when I spoke to the manager, I felt like he was in on it and this was the norm! People like this are the reason why dealerships and mechanics have a bad reputation!! Save your money and time folks!!! DO NOT BOTHER WITH THESE THEIVES!!!! More

Service not needed It seems to me every time I went in for service on my wife's car, it was a issue to get them to perform only the service needed. The issue for me with It seems to me every time I went in for service on my wife's car, it was a issue to get them to perform only the service needed. The issue for me with them is one of trust. Our Car is four years old now and we will be going back to Lexus, people we trust... More

Every time I live in Katy and work in the Woodland. So I have had my work. I have my car serviced here. Everytime they comeback that I need something else on top I live in Katy and work in the Woodland. So I have had my work. I have my car serviced here. Everytime they comeback that I need something else on top of my scheduled services. I was talking to another customer there and she told me she get the some thing. What kind of business is this. And how many people do they do this too. Now I know why Sewell is SO RICH! More