Audi North Austin - Service Center

Low commitment to quality In my opinion, this place is the worst Audi dealership in Texas. Below is my experiences (1) New Audi A3 eTron purchase: dealership failed to remov In my opinion, this place is the worst Audi dealership in Texas. Below is my experiences (1) New Audi A3 eTron purchase: dealership failed to remove front strut shipping brackets during new vehicle prep. Owner noticed suspension clunking issue while traversing speed bumps and asked South Austin Audi to investigate. South Audi Austin notice remaining shipping brackets. Is mandatory shipping cost a pass through with no checklist? (2) Audi Q7 TDI non major service visit (oil change). Requested dealership to top off diesel exhaust fluid (DEF) free of charge as part of Volkswagen/Audi diesel settlement. North Audi Austin charged me for DEF in clear violation of agreement and has made little effort to provide credit. They are asking that I visit dealership in order to obtain credit. More

Excellent Friendly and transparent about the service. No surprises. The car was ready when expected. The loaner vehicle was ready when I arrived. The dealersh Friendly and transparent about the service. No surprises. The car was ready when expected. The loaner vehicle was ready when I arrived. The dealership was very clean. More

65,000 inspection Always great to place the “Silver Queen” in Tommie Ellis’ & Audi North’s Service Dept. capable hands (have named all my cars since I was 16 - especial Always great to place the “Silver Queen” in Tommie Ellis’ & Audi North’s Service Dept. capable hands (have named all my cars since I was 16 - especially pleased with this one). More

Honesty in question -- BREAK ROTERS scam! Bought 2018 A6 quattro from this place. Break Roters went bad at around 22k miles once... One again the break roters are warped at 46k miles. Their Bought 2018 A6 quattro from this place. Break Roters went bad at around 22k miles once... One again the break roters are warped at 46k miles. Their answer -- "thats the way it is." SO, change your breaks every 22k miles. No regard or customer consideration. I have 5 MB and BMW no issues. This was my first Audi!! More

This Audi dealership is horrible Don’t go this horrible place, from service dept. associate to General Manage, such a terrible customer service. They don’t know the meaning of custom Don’t go this horrible place, from service dept. associate to General Manage, such a terrible customer service. They don’t know the meaning of customer service. I would not dare to go this horrible place. Fact the matter Is, this will be the last Audi which is Piece of Junk I will buy in my life. Period. I don’t even want to give an one star for this horrible dealership. More

Horrible people My 2015 Audi Q3 was dropped off at Audi of North Austin located at 12971 Pond Springs Rd Austin, TX 78729 and put under a Tommie Ellis and a Ken Fluh My 2015 Audi Q3 was dropped off at Audi of North Austin located at 12971 Pond Springs Rd Austin, TX 78729 and put under a Tommie Ellis and a Ken Fluhr who sent me a text saying we got your vehicle and told me they were going to handle it ASAP due to my vehicle being dropped off for damage to the underside. My insurance company USAA who always has great customer also told me that they were working with Audi of North Austin and were on the repairs as well. Now it is December 21st and my car is with Audi of South Austin! You may ask what happened it’s plain and simple lying, fraud, horrible customer service, and some of the worst “Audi specialists” which clearly don’t represent the brand. My car wasn’t worked on for many weeks and was lied to about the work that was being done. I was lied to by both Ken and Tommie that USAA wasn’t contacting them or letting them know what to do. USAA has the recorded conversations, emails, and write correspondents with staff at Audi of North Austin who denied them access to my vehicle and turned them away at every chance to work on my vehicle. I also was told by another manager that this service is taking longer than expected and is unacceptable so we’ll get you a loaner which was a flat out lie. I reached out for several days to Ken and Manager of the loaner cars: Lyia Cantooner who wasn’t reachable for several days because she either ignored or dodged my calls and other manager’s messages. On December 20th I reached out to Audi of North America to help them get in contact with Lyia and Audi of North Austin to help with the horrible lack of communication….they got them to answer right away. The same day I was called at 6:05PM by Tommie Ellis, Ken Fluhr, and Lyia Cantooner who accused me of making false claims and causing them a “hard time” so they stated they didn’t want to deal with me and said come get your vehicle tonight or we will charge you a large fee to keep in storage here each day…I was viciously verbally attacked and belittled in this “conversation” but I still drove there at 6:30PM on December 20th and called Lyia who said we are closing and hung up on me, they close at 7:00PM. The next day I tried to get my car at 7:00AM when they opened and was told no one is in and your car is in pieces so you cannot get it….again I was lied to about picking it up the night prior. My Audi was finally picked up around 11AM and brought to a much better dealership: Audi of South Austin. I have never been so disrespected in my life and have taken to proper steps to ensure everyone hears about this and action is taken! Also on the invoice they lied and stated the customer denied repairs which is a lie, they told USAA they couldn’t properly repair my car which is a lie, and lied to me about everything! USAA has the recorded conversations and I recorded all the conversations as well and my hope someone takes action immediately!! More

Terrible service!!!!! My car was towed there five days ago and still no answer on fixing it. Left messages for Alex but nobody ever calls back. No loaner vehicles so my so My car was towed there five days ago and still no answer on fixing it. Left messages for Alex but nobody ever calls back. No loaner vehicles so my son is missing work and it's costing us money. Would it kill you to pick up the phone and return a customers call? Read the google reviews same complaints. Terrible customer service. Ignoring the buyer does make them go away! Permanently. More

Service Visit Satisfaction The team at North Austin Audi is the cream of the crop!! They are all professional and courteous. I always have an amazing experience with each visit The team at North Austin Audi is the cream of the crop!! They are all professional and courteous. I always have an amazing experience with each visit. More

Customer Satisfaction Our 3rd visit to Audi North and this time to purchase tires. Alex Adams has professionally handled us each time. Alex is Professional, respectful, and Our 3rd visit to Audi North and this time to purchase tires. Alex Adams has professionally handled us each time. Alex is Professional, respectful, and very user friendly. I highly recommend and thank him for his assistance. We love our Audi 8 L Quartro 4.0 Turbo!!! Ronnie L Duckworth Crawford, Texas More

Terrible Service and Tried to Overcharge Be warned. Unfortunately I had a bad experience with the Service Department. I was blatantly overcharged and when I spotted the issue the Service Re Be warned. Unfortunately I had a bad experience with the Service Department. I was blatantly overcharged and when I spotted the issue the Service Rep tried to rationalize the charge. I asked to address the issue with the Service Director and he did acknowledge in an email that I was charged the incorrect amount. He said I was not “explained the cost correctly”. When I went to pay, the incorrect cost was listed so it seems they are charging the incorrect amount and if you don’t catch it then you pay the incorrect amount. This is not the first time I have had poor service with Audi Austin North. More