Audi North Austin - Service Center

I took my vehicle to this dealership on 6/30/23 because I was having issues with the car stalling when it's idling with the air conditioner on. They performed a service that I did not request. A 115,000 mil was having issues with the car stalling when it's idling with the air conditioner on. They performed a service that I did not request. A 115,000 mile service. My car only had 92,734 miles on it. The service had already been performed on it four months earlier. I picked my vehicle up on 7/29/23 and drove it home only to realize that they had not fixed the issue. I went back and forth with these inexperienced people only for them to tell me what they thought it could be.They stole $1581.82 from me and I am still unable to use my vehicle. I filed a complaint with the BBB and of course the dealership did not respond. I will not give up until I get a full refund from this despicable, dealership. We need to start a boycott against dealerships such as this. They steal our money and give us lousy service and we let them. I work too hard for my money to make someone else richer. More

The service staff are always helpful and accommodating. Although my warranty has expired I will continue to get my vehicle serviced here because I know I can trust the quality of work. Although my warranty has expired I will continue to get my vehicle serviced here because I know I can trust the quality of work. More

Excellent service with great people. They were very fast and informative with what was done, and what may need to be looked at in future checkups. and informative with what was done, and what may need to be looked at in future checkups. More

The Service Department is struggling. My attempts to schedule an appointment were very difficult. Once I got an appointment scheduled, the service was good. Since then, I’ve received incorrect email and schedule an appointment were very difficult. Once I got an appointment scheduled, the service was good. Since then, I’ve received incorrect email and text messages about a service I never even had. Quite concerning given that I purchased my vehicle there last year. Makes me wonder if I chose the right dealer. More

We scheduled service for routine maintenance on our A7. Our normal 1/2 day service took 3 days to complete. Very disappointing since we had to arrange for alternative transportation on day 3. Our normal 1/2 day service took 3 days to complete. Very disappointing since we had to arrange for alternative transportation on day 3. More

there was a recall on Transmission harness and they fixed it. They also updated the center console updates as well, cleaned the vehicle and was ready in 48. Good QoS. it. They also updated the center console updates as well, cleaned the vehicle and was ready in 48. Good QoS. More

Called on a Tuesday to replace a tire. Tire was available Wednesday and installed that afternoon. A week later discovered a tool mark on the wheel well surface. It appeared the tech tried to clean up and sc Wednesday and installed that afternoon. A week later discovered a tool mark on the wheel well surface. It appeared the tech tried to clean up and scratched the paint. Reported to Service Manager. Not happy! More

Great service in time and well done. Thought they did a good job w Covid 19 polices and appreciate their cleanliness! I expect my future service events to be as well managed as this first one. Thanks Aud good job w Covid 19 polices and appreciate their cleanliness! I expect my future service events to be as well managed as this first one. Thanks Audi North More

Mike was very professional and accurately explained everything going on with my car. I will ask for him again. I was very pleased with the service. everything going on with my car. I will ask for him again. I was very pleased with the service. More