Audi North Austin

Had to work through a complex issue but was treated well at the end. One of my hood latches was not working when I got my car back from a minor repair on Friday before Labor Day. Mike Laughlin arranged t at the end. One of my hood latches was not working when I got my car back from a minor repair on Friday before Labor Day. Mike Laughlin arranged to get my car back into the dealership and me into a loaner car on Labor Day. It took a lot of time to get my hood open. When they did, there was miscommunication over what needed to be fixed and disagreement over who should be responsible for the cost. After going to the dealership and examining my car in the company of the shop foreman, more clarity was achieved by both parties, the amount of proposed repairs were reduced, and an equitable cost sharing arrangement was achieved. At the end I felt that I had been dealing with the first class dealership that I had expected. More

Outstanding costumer and maintenance service! Mr. Ellis was responsive, helpful and pleasant to deal with. Mechanics were able to identify the issue I was having and fix my vehicle in a timely manner. was responsive, helpful and pleasant to deal with. Mechanics were able to identify the issue I was having and fix my vehicle in a timely manner. More

Excellent customer service by Darrell Robles. My S6 had issues, so I called him as soon I could thinking I might have to wait and see when will it be resolved. I was impressed, he found out what is my ava issues, so I called him as soon I could thinking I might have to wait and see when will it be resolved. I was impressed, he found out what is my availability and worked with, got the loaner car and made it happen. Came back the next day and everything is done and completed. What a fantastic service. Thank you so much sir for going the extra mile. Cheers!! Shak More

Excellent and fast service experience as always. Never had any bad surprises at Audi North Austin. I‘ve come here for over 10 years and will surely be back. had any bad surprises at Audi North Austin. I‘ve come here for over 10 years and will surely be back. More

Contents of car missing I had my 30k service done at Audi North. First I want to praise my service advisor Darrell Robles. Until he became my contact I had a lot of problems I had my 30k service done at Audi North. First I want to praise my service advisor Darrell Robles. Until he became my contact I had a lot of problems with service. I had my car detailed while there for a recall and service check up. My car was returned with everything in my car missing. From my console, my door and even my sun screen in the back seat! When they cleaned the inside they threw out all of my contents. Darrell tried to find everything but couldn’t and asked if they could compensate me. I told him not to because everything was a minimum cost. But some of it I still don’t remember what was lost. I love my Q5 but struggle with service. I’ll probably go back to BMW for my next car purchase since their service is superior More

Great Service Cassandra was very knowledgeable and helpful through this process. I definitely admired her patience and taking her time to find the right car for me. Cassandra was very knowledgeable and helpful through this process. I definitely admired her patience and taking her time to find the right car for me. More

Scheduled service Darrell Robles is attentive and informative regarding the care of my vehicle. I’ve been a North Austin Audi customer since 2010. Darrell has always be Darrell Robles is attentive and informative regarding the care of my vehicle. I’ve been a North Austin Audi customer since 2010. Darrell has always been our service advisor. Everyone in the service department is welcoming. More

Audi Service I had my car in for an oil change and 2 recall issues. Tommie was friendly and professional. He provided text updates on my car’s progress which was I had my car in for an oil change and 2 recall issues. Tommie was friendly and professional. He provided text updates on my car’s progress which was very helpful. More

Customer service lacking The wait time for service with a loaner car was one month! Also had a hard time talking to someone in service. Finally scheduled online without a loan The wait time for service with a loaner car was one month! Also had a hard time talking to someone in service. Finally scheduled online without a loaner. I either got cut off or never got a call back. Coming from Lexus I would say Audi dealer has lots of room for improvement. I love my Audi but will consider going back to Lexus to be treated like a valued customer!! They made me pick an employee and I put Darrell as He was my person but I never talked to him or saw him! More

Service The service experience have been very good. Tommie does a great job. He answers questions and keeps me updated on the progress of the work. The service experience have been very good. Tommie does a great job. He answers questions and keeps me updated on the progress of the work. More