Audi North Austin

Horrible people My 2015 Audi Q3 was dropped off at Audi of North Austin located at 12971 Pond Springs Rd Austin, TX 78729 and put under a Tommie Ellis and a Ken Fluh My 2015 Audi Q3 was dropped off at Audi of North Austin located at 12971 Pond Springs Rd Austin, TX 78729 and put under a Tommie Ellis and a Ken Fluhr who sent me a text saying we got your vehicle and told me they were going to handle it ASAP due to my vehicle being dropped off for damage to the underside. My insurance company USAA who always has great customer also told me that they were working with Audi of North Austin and were on the repairs as well. Now it is December 21st and my car is with Audi of South Austin! You may ask what happened it’s plain and simple lying, fraud, horrible customer service, and some of the worst “Audi specialists” which clearly don’t represent the brand. My car wasn’t worked on for many weeks and was lied to about the work that was being done. I was lied to by both Ken and Tommie that USAA wasn’t contacting them or letting them know what to do. USAA has the recorded conversations, emails, and write correspondents with staff at Audi of North Austin who denied them access to my vehicle and turned them away at every chance to work on my vehicle. I also was told by another manager that this service is taking longer than expected and is unacceptable so we’ll get you a loaner which was a flat out lie. I reached out for several days to Ken and Manager of the loaner cars: Lyia Cantooner who wasn’t reachable for several days because she either ignored or dodged my calls and other manager’s messages. On December 20th I reached out to Audi of North America to help them get in contact with Lyia and Audi of North Austin to help with the horrible lack of communication….they got them to answer right away. The same day I was called at 6:05PM by Tommie Ellis, Ken Fluhr, and Lyia Cantooner who accused me of making false claims and causing them a “hard time” so they stated they didn’t want to deal with me and said come get your vehicle tonight or we will charge you a large fee to keep in storage here each day…I was viciously verbally attacked and belittled in this “conversation” but I still drove there at 6:30PM on December 20th and called Lyia who said we are closing and hung up on me, they close at 7:00PM. The next day I tried to get my car at 7:00AM when they opened and was told no one is in and your car is in pieces so you cannot get it….again I was lied to about picking it up the night prior. My Audi was finally picked up around 11AM and brought to a much better dealership: Audi of South Austin. I have never been so disrespected in my life and have taken to proper steps to ensure everyone hears about this and action is taken! Also on the invoice they lied and stated the customer denied repairs which is a lie, they told USAA they couldn’t properly repair my car which is a lie, and lied to me about everything! USAA has the recorded conversations and I recorded all the conversations as well and my hope someone takes action immediately!! More

Great Experience I researched my car online, knew what I wanted and put in my request. Audi North Austin contacted me and we negotiated the deal and wrote it up over I researched my car online, knew what I wanted and put in my request. Audi North Austin contacted me and we negotiated the deal and wrote it up over our smart phones. When I went in to pick up the vehicle it couldn’t have went smoother. In and driving out in my new Q5 in less than 45 minutes. Roy Tauriello made my auto buying experience enjoyable because he listened and wanted me to be happy and satisfied More

Fantastic Experience Roy and the team at Audi woried their tails off from the moment we walked into the showroom to the moment we drove our new A5 Sportback off the lot. H Roy and the team at Audi woried their tails off from the moment we walked into the showroom to the moment we drove our new A5 Sportback off the lot. Highly recommended! More

Great experience, friendly salesperson with great knowledge Great and easy sales experience with Roy. Able to quickly work through options and test drive our new car. 5 star experience, etc. Would recommend. Great and easy sales experience with Roy. Able to quickly work through options and test drive our new car. 5 star experience, etc. Would recommend. More

Enjoyable experience I have been shopping for a new car for a few months and so far have had the best experience at Audi North Austin. Leasing a new Q5 couldn’t be easier. I have been shopping for a new car for a few months and so far have had the best experience at Audi North Austin. Leasing a new Q5 couldn’t be easier. Definitely ask for Roy if you want the best deal. More

Great experience, flexible team. The process was easy, and they worked with me to get me the deal I wanted. All of the staff is friendly and easy going. No pressure. The process was easy, and they worked with me to get me the deal I wanted. All of the staff is friendly and easy going. No pressure. More

Roy was great to work with. I had an overall great experience with my salesman Roy as well as the finance manager Stacy. They answered my questions and made it a smooth transac I had an overall great experience with my salesman Roy as well as the finance manager Stacy. They answered my questions and made it a smooth transaction plus I loving my new convertible roadster! More

Haudi Do Yawl! I had a great experience. Drove a few different vehicles at this dealship and Roy never became impatient with me and kept bringing more keys to me to I had a great experience. Drove a few different vehicles at this dealship and Roy never became impatient with me and kept bringing more keys to me to test drive all the cars. I decided on the Q7 and I'm soooooo happy with it. Thanks Roy! More

Sales service at Audi noth austin Roy worked incredibly hard to get me the best deal possible, and never pressured us into a specific car. He was also incredibly responsive throughout Roy worked incredibly hard to get me the best deal possible, and never pressured us into a specific car. He was also incredibly responsive throughout the process. More

Great deal on a used suv Thank you Roy Anthony tauriello for a great deal on a 2016 Mercedes gl 450 and also Natalie in finance for a great experience thank you Thank you Roy Anthony tauriello for a great deal on a 2016 Mercedes gl 450 and also Natalie in finance for a great experience thank you More