Audi North Austin

Scheduled service Darrell Robles is attentive and informative regarding the care of my vehicle. I’ve been a North Austin Audi customer since 2010. Darrell has always be Darrell Robles is attentive and informative regarding the care of my vehicle. I’ve been a North Austin Audi customer since 2010. Darrell has always been our service advisor. Everyone in the service department is welcoming. More

Audi Service I had my car in for an oil change and 2 recall issues. Tommie was friendly and professional. He provided text updates on my car’s progress which was I had my car in for an oil change and 2 recall issues. Tommie was friendly and professional. He provided text updates on my car’s progress which was very helpful. More

Customer service lacking The wait time for service with a loaner car was one month! Also had a hard time talking to someone in service. Finally scheduled online without a loan The wait time for service with a loaner car was one month! Also had a hard time talking to someone in service. Finally scheduled online without a loaner. I either got cut off or never got a call back. Coming from Lexus I would say Audi dealer has lots of room for improvement. I love my Audi but will consider going back to Lexus to be treated like a valued customer!! They made me pick an employee and I put Darrell as He was my person but I never talked to him or saw him! More

Service The service experience have been very good. Tommie does a great job. He answers questions and keeps me updated on the progress of the work. The service experience have been very good. Tommie does a great job. He answers questions and keeps me updated on the progress of the work. More

Excellent service Service is always done right and the work is of excellent quality. Communication with service manager Mike is great. Highly recommend service and sal Service is always done right and the work is of excellent quality. Communication with service manager Mike is great. Highly recommend service and sales dept. More

Darrell is the definition of Professional Darrell had me in and out in under 30 minutes. I walked in and he didn’t hesitate to ask how he could assist me. He then showed me where I could relax Darrell had me in and out in under 30 minutes. I walked in and he didn’t hesitate to ask how he could assist me. He then showed me where I could relax while my car was being serviced while offering me water. Darrell is the best More

Goid work Good work - I was happy with it. Overall good job, got it done. Good work - I was happy with it. Overall good job, got it done. Good work - I was happy with it. Overall good job, got it done. Good work - I was happy with it. Overall good job, got it done. More

Awesone service The service I get from Darrell is always excellent he’s friendly courteous and treats me with great respect and sodas the team that he works with I t The service I get from Darrell is always excellent he’s friendly courteous and treats me with great respect and sodas the team that he works with I think him a lot for taking care of me More

Low commitment to quality In my opinion, this place is the worst Audi dealership in Texas. Below is my experiences (1) New Audi A3 eTron purchase: dealership failed to remov In my opinion, this place is the worst Audi dealership in Texas. Below is my experiences (1) New Audi A3 eTron purchase: dealership failed to remove front strut shipping brackets during new vehicle prep. Owner noticed suspension clunking issue while traversing speed bumps and asked South Austin Audi to investigate. South Audi Austin notice remaining shipping brackets. Is mandatory shipping cost a pass through with no checklist? (2) Audi Q7 TDI non major service visit (oil change). Requested dealership to top off diesel exhaust fluid (DEF) free of charge as part of Volkswagen/Audi diesel settlement. North Audi Austin charged me for DEF in clear violation of agreement and has made little effort to provide credit. They are asking that I visit dealership in order to obtain credit. More

Excellent Friendly and transparent about the service. No surprises. The car was ready when expected. The loaner vehicle was ready when I arrived. The dealersh Friendly and transparent about the service. No surprises. The car was ready when expected. The loaner vehicle was ready when I arrived. The dealership was very clean. More