Audi New Rochelle - Service Center

My experience with Classic Audi when there were located in Fleetwood was exceptional. After they moved to New Rochelle I’ve had my car serviced on three occasions and all three were horrible. My service in Fleetwood was exceptional. After they moved to New Rochelle I’ve had my car serviced on three occasions and all three were horrible. My service advisor seem like he was trying to make as much money off of me as he could. I just didn’t trust his advise so I asked if I could have another advisor and they did not replace him. I had two seals replaced in February that cost $875 and when I picked up my car the said that my car was still leaking oil but they would have to charge me $600 to investigate where the oil was coming from and then there was another fee to fix it. I refused and drove my car for two months before noticing that oil was leaking from the same place where I had them replace the two seals. I bought it back to Audi because the last service was under warranty and they explained that there was third seal in the same place where they replaced the last two seals that needed to be replace and it would cost $620 to replace. I was furious… They would have charged me $1300 to replace a seal and investigate if I said yes the first time but now they are charging me $620 for something that should have been noticed by the TRAINED technician the first time. I had them fix it because my time is valuable and got my car back the same day with oil still sitting on the top of the engine(messy work). After driving for 15 minute the check engine light comes on(for the first time ever). I pull over and call them to be advised to come in on Tuesday to get it looked at. As if I don’t need to work my 9-5 job so that they can steal more money from me. I took my car to my local machanic and he said they didn’t reset the computer. I will no longer get service from Classic Audi. More

I went with out appointments they took me right away, Anthony kept updating me what was going on and how long the wait .. Anthony kept updating me what was going on and how long the wait .. More

Efficient. Timely service. Easy to work with. Picked up and dropped off car. Good communication. Timely service. Easy to work with. Picked up and dropped off car. Good communication. More

very good service and Anthony a pleasure to work with. Facility is very clean and easy to navigate. Facility is very clean and easy to navigate. More

Excellent service and most pain free recall I ever had. Staff exceptional. Will be bsck Staff exceptional. Will be bsck More

Excellent service for our 50k. No waiting and no haste. Enjoyed working with Anthony. Very pleased. No waiting and no haste. Enjoyed working with Anthony. Very pleased. More

Great customer service e and punctuality. It was a pleasure dealing with Anthony. Very close and convenient location. It was a pleasure dealing with Anthony. Very close and convenient location. More

Samantha and the service team were friendly and explained everything. They updated me on my information and when I should schedule my next appointment. They moved to New Rochelle, NY. The new location is spa everything. They updated me on my information and when I should schedule my next appointment. They moved to New Rochelle, NY. The new location is spacious. It’s a convenient location! More

I found staff to be very professional and courteous. Clean and modern facility. Well done. Thanks. Clean and modern facility. Well done. Thanks. More

I wish I could give a higher score because it's a beautiful facility and the staff was very friendly. However, they told me my car was ready one night, when I came the next morning they said it wasn' beautiful facility and the staff was very friendly. However, they told me my car was ready one night, when I came the next morning they said it wasn't ready yet with no explanation. They did what they had to do to make it right (drove me home, delivered the car later) but it was a waste of almost an hour. Then when the car arrived to me, a safety system malfunction light was on that wasn't there before which resulted in another waster hour. Only 1 of the 2 recalls was completed so after all that I still have to go back. Again, the staff were friendly and helped where they could but just seemed like an unorganized operation..I hope as they settle into this new facility they take customer feedback to make things better. More