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Audi New Rochelle - Service Center
New Rochelle, NY
163 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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163 Reviews of Audi New Rochelle - Service Center
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December 24, 2015
100,000 mile service Joseph Sackson Provided excellent customer service demonstrated through responsiveness, communications and making a loaner rental for an unplanned rep Joseph Sackson Provided excellent customer service demonstrated through responsiveness, communications and making a loaner rental for an unplanned repair that required ordering a part a seamless process. This is not the only time I have received such service. More
by Porsche914
Employees Worked With
Joseph Sackson
December 23, 2015
Incredibly courteous and professional I was completely satisfied with the attention and service that I and my Audi received. Joanna Bell took her time to explain everything that the servic I was completely satisfied with the attention and service that I and my Audi received. Joanna Bell took her time to explain everything that the service visit would entail and also asked if there were any other issues to be addressed with the car's performance. She is a terrific ambassador for your dealership! More
by leff.gary
Employees Worked With
Joanna Bell and Alphonso (Service Manager)
December 18, 2015
CLASSIC AUDI IS LIKE MY SECOND HOME I took my Q7 for a service inspection yesterday at the Classic Audi. Joseph Sackson assisted me. As soon as i walked in, Joseph greeted me warmly and I took my Q7 for a service inspection yesterday at the Classic Audi. Joseph Sackson assisted me. As soon as i walked in, Joseph greeted me warmly and made me feel at ease. Joseph has a good memory about all specific details regarding my car. He is very helpful in answering my questions and kept me up to date about when my car will be ready. I am really satisfied and pleased with the service provided by Classic Audi. More
by mimine
Employees Worked With
Joseph Sackson
December 09, 2015
Excellent service by Joanna Bell Joanna Bell did a great job getting my two flats fixed and myself out of there as quickly as possible. She is knowledgable, efficient and effective. Joanna Bell did a great job getting my two flats fixed and myself out of there as quickly as possible. She is knowledgable, efficient and effective. More
by Drew B
Employees Worked With
Joanna Bell
December 05, 2015
3 audis serviced flawlessly in 2 days Worked with Joe Sackson, as I have for many years, who is absolutely excellent. Very responsive, polite and extremely competent. Have 3 audis each of Worked with Joe Sackson, as I have for many years, who is absolutely excellent. Very responsive, polite and extremely competent. Have 3 audis each of which needed service of one type or another. Joe managed it so that all three were taken care of in two days, including pick up and delivery. More
by Isn
Employees Worked With
Joe Sackson
November 27, 2015
Classic Audi service I love my Audi however I have to say that the most compelling reason to continue buying cars from Classic is their service dept. I can't say enough ab I love my Audi however I have to say that the most compelling reason to continue buying cars from Classic is their service dept. I can't say enough about the staff and how accommodating they are. My recent visit was managed by Joanna Bell. She was professional and courtious even though it was 7:30 AM ! , and got me in a loaner and on my way in no time. Thanks again for the great service! More
by Rlapp1
Employees Worked With
Joanna Bell
November 12, 2015
joe sackson I 've known Joe for about 10 years. As always he is friendly ,knowledgeable and helpful.I trust his judgement.Always a pleasure to work with Joe I 've known Joe for about 10 years. As always he is friendly ,knowledgeable and helpful.I trust his judgement.Always a pleasure to work with Joe h e clearly states what needs to be done and I trust his judgement More
by sn10465
Employees Worked With
Joe Sackson
November 04, 2015
Recent Service Experience A+ Eddie Patafio, service advisor, is an outstanding professional. He goes above and beyond to assist, advise, meet any special requests and provide hone Eddie Patafio, service advisor, is an outstanding professional. He goes above and beyond to assist, advise, meet any special requests and provide honest, intelligent solutions to any of my concerns, questions and needs. Great person too. My experience at Eastchester Classic Audi with the entire staff has always been pleasant and positive! More
by A3bianca
Employees Worked With
Eddie Patafio
October 23, 2015
Paint damage I thought i could trust Classic Audi service for everything from oil changes, mile service maintains, brakes and detailing ( which they have done expe I thought i could trust Classic Audi service for everything from oil changes, mile service maintains, brakes and detailing ( which they have done expect detailing that was next) But I was wrong, paint-less dent removal person damaged my car. When I saw it I called right away(I looked over car the with my the service adviser and it was not visible), I was told to come back and the service manger Jeff Brown would look at it. He stated that the installers tools where smooth and could not have damaged the car. Then he told me it was from a rock. But I told him from that angle it couldn't have damaged this location. Plus this is the area where the repair man was working. He dismissed me. I then went to his General manager Tim Shishko who said he would use a touch up stick to repair the damage and not to paint the panel because it would devalue the car??? I trusted them with Maintainace so I didn't the think panitless dent removal would be a problem. I then stated to Tim Shishko and Jeff Brown I know my car and I take care it of it well. I wash and wax it spring, summer and fall. So I know where any road damage or dings are on the car especially new ones. They didn't even meet me have way. We have leased several cars from Classic, and are leaseing now. But this car we purchased. I guess we are nobodies. They made us feel worthless by there reactions. I now have to find a new service dept. which is going to be a dawnting task. As I have grow to trust the service team. They are very helpful and guide me in the right direction. Unfortunately the General manager(Tim Shishko) and Service manager(Jeff Brown) don't share the same sense of caring for my vehicle as the service advisers. I still have hopes that they will come to there senses and do the right thing. If they do I will follow up. Please look over you car carefully. I don't want other people to feel the same negative treatment we have experienced. R.W. More
by Citizen kane
October 22, 2015
35K service/NYS inspection/safety recall/rattle in conv. top Eddie Patafio was friendly, knowledgeable and helpful throughout the process, keeping me informed of the status of the work. The location of the ratt Eddie Patafio was friendly, knowledgeable and helpful throughout the process, keeping me informed of the status of the work. The location of the rattle was identified and repaired under warranty. Daniel O'Donnell called the day after the work was completed. More
by S5
Employees Worked With
Eddie Patafio
