Audi Natick

I'm starting to think that the only thing that Bernardi Audi's service group knows how to perform is oil changes... Here are some notes from my latest experience: 1. I requested Audi 15k (a.k.a. " Audi's service group knows how to perform is oil changes... Here are some notes from my latest experience: 1. I requested Audi 15k (a.k.a. "Minor") service - What I got: a $55 oil/filter change - What I didn't get: door/roof lube, dust & pollen filter replacement, etc (everything else listed in the Audi Service Maintenance book) 2. I requested simple confirmation that fan clutch is shot and an estimate to replace it - For some reason, it took 60 minutes of man-time to confirm what I already knew - Estimate to replace was $580 -- mysteriously $245 more than I had paid another Audi dealer for the same work in December 2003 3. I requested that exhaust clamps be checked for corrosion - What I got: "No Work Performed at this Time" - No report on the actual condition of the clamps, which a non-Audi mechanic had recently reported to not be very good (I was hoping for a 2nd opinion from Audi!) This is the 2nd time I have had my wife spend 2 hours driving me to/from Bernardi Audi to address issues, only to come away with simple oil changes that could be performed around the corner from my house. If Audi should ever ask, I would say that I like the cars, but probably would not buy another one because of service. More

The service advisor I dealt with consistently ignored important service requests and tended to "hear" only the requests that would make them lots of money. One time I spent over $2,000 making my A4 Qu important service requests and tended to "hear" only the requests that would make them lots of money. One time I spent over $2,000 making my A4 Quattro just perfect. I also needed floor mats (they had holes) and a front bumper grill piece. He told me "they weren't in stock" even though I had ordered them previously. Someone named Christine saved the day and actually checked. They were in stock and she got them for me. This other bozo was going to let me drive away in after spending this kind of money in a car that was missing grill parts and had holes in the floor mats. Because he just didn't care. Becuase of Christine I gave them one more try. This time, another big bill (not complaining, it needed work) and he ignored my request to fix instrument cluster lights. So I can't see my tach and night. I will set foot in there again only if there is no other alternative. They don't have a clue what service even means. More

I bought an A4 from this dealership towards the end of December. They were absolutely outstanding in terms of product knowledge and the deal they gave me. I had a slight vibration problem and the car December. They were absolutely outstanding in terms of product knowledge and the deal they gave me. I had a slight vibration problem and the car was repaired quickly and correctly. In addition, the car was scrubbed spotless and completely vacummed when it was returned to me. I'm not sure whether the other folks on this site have some sort of an axe to grind or not, but the extremely negative reviews of this dealership are the opposite of my experience with them so far. In terms of sales and service, they have been superb. More

Sleazy, unethical car dealership. They told me I had to make a 1000 dollar deposit for them to "look" for the car I wanted in the northeast area. In reality they were tricking me into signing a contract t make a 1000 dollar deposit for them to "look" for the car I wanted in the northeast area. In reality they were tricking me into signing a contract to buy a car from them when all I wanted to know was if the color combination was available at other nearby dealerships. When I demanded a refund, they were very unprofessional and insulted me. Also worth noting, they were nowhere near the best price. I bought a brand new audi from a different dealership for considerably less and was able to experience a higher level of integrity. More

Just an awful experience. Tried to buy a new A6 wagon and wasted weeks because the staff didn't know that Audi wasn't going to ship a 2005.<br><br>They found me a "new" 2004 and took a deposit on it. Wh and wasted weeks because the staff didn't know that Audi wasn't going to ship a 2005.<br><br>They found me a "new" 2004 and took a deposit on it. When it arrived, they disclosed that it had several hundred miles on it - hardly new.<br><br>It took them one business day to process my deposit, and after a month, I'm still fighting to get it back. <br><br>These people are a complete waste of time.<br> More

I'm really surprised that this dealership has such bad marks! I have never found a dealership that I liked as much as Bernardi Audi and have never seen the employees go out of their way to help out. <br>< marks! I have never found a dealership that I liked as much as Bernardi Audi and have never seen the employees go out of their way to help out. <br><br>First, I find it amazing that their Service Center is open until 9 PM (maybe later?) at night. On top of that I received a call about 8 hours after I dropped it off telling me my car was ready. It was ~7 PM and they even offered to pick me up and drive me back within the hour!<br><br>As far as service, I have used them three times since I bought the car (I bought it used with ~32,000 miles) and each time they fixed items that I wasn't even aware were broken or worn out. In addition they washed/waxed/vacumed it out each time. <br><br>I am a pretty harsh critic and if they had done a poor job, I would be the first to trash them. Maybe they have recently changed management (?), but my experience with them has been excellent and I cannot recommend them enough. More