Audi Natick

I had an absolutely wonderful experience at Bernardi Audi. Everyone was extremely professional and helpful. Diego was especially helpful. He was very knowledgeable about the cars and was able to ans Audi. Everyone was extremely professional and helpful. Diego was especially helpful. He was very knowledgeable about the cars and was able to answer all my questions. Unlike other dealers I have dealt with, I was never pressured into buying anything I didn't want. I highly recommend this dealership, and Diego in particular. I look forward to doing business with them in the future. More

I picked up my preowned A6 today and I can't say enough about the good experience I had at Bernardi. I was trading in my 2004 A6, which was getting older and was soon to be out of warranty, for a preowned about the good experience I had at Bernardi. I was trading in my 2004 A6, which was getting older and was soon to be out of warranty, for a preowned 2006 A6. I met Diego and told him what I wanted--within a few minutes they had located the car I wanted in New York. I was somewhat nervous about commiting to a car which I didn't see, but I can only say that this car and the customer service I received by far exceeded all my expectations. Overall, all of the people at the dealer were extremely friendly--no high pressure--just a very pleasant negotiation which left everybody happy. I must add that Diego is the sweetest car rep I have ever met--he gets an A+ and I look forward to dealing with him in the future! More

I want to thank Christine and Kevin or turning waht appeared to be a bad situation into a great experience. I purchased a Certified pre-owned A6 just over a year ago from the Bernardi Sales team. Altho appeared to be a bad situation into a great experience. I purchased a Certified pre-owned A6 just over a year ago from the Bernardi Sales team. Although I live on the North Shore and have other options I chose Bernardi in Natick because of their reputation for customer service. I brought my A6 in due to noise I was hearing in the front end of the car. Based on a preliminary diagnosis it sounded like the CV joints were gone. There was a question about coverage for this work under the Audi warranty I purchased and could the service department could not commit to coverage without a deeper diagnosis. Christine took the time contact personaly to aleviate my concerns about the cost of the diagnosis and to assure me the warranty department would do everything possible to cover the work. Kevin followed up with getting my car in for the diagnosis quickly and getting me into a rental so that I could make a morning meeting. The work was completed under warranty on the same day. I want to thank Chistine and Kevin for all their help and attention. More

I just bought a 2009 Audi Q7. I had to write in to share my experience. I have bought approximately 20 cars since graduating college. I have dealt with dealers of all different manufacturers all over New my experience. I have bought approximately 20 cars since graduating college. I have dealt with dealers of all different manufacturers all over New England. I am a price shopper and I will go anywhere for a great deal. In dealing with Bernardi Audi, I found that I was able to shop locally and get a great deal with absolutely no headaches. Jim and Steve were absolutely outstanding to deal with. We negotiated a fair price and they delivered on their promises which was nice and not something I have always experienced in buying new cars in the past. In fact Jim Augustine actually took the time on one of his scheduled days off to come and and drive to Connecticut to pick up my new car so that I could have it earlier in the week. This was excellent for me becuase I was dying to get into the new car. Both Steve and Jim were very accesible and made the experience a very positive one. I will be recommending Bernardi Audi to my friends and family and I plan to remain in the Audi family of vehicles for years to come. I am writing this review because I feel that the outstanding service that this dealership provided should be recognized and shared with other car buyers.....Thanks so Much CSS More

I worked with Kevin over the better part of a year on a purchase, first looking at a new TT in '07 and then finally purchasing a new A5 in January '09. He was very patient and always got back to me in a t purchase, first looking at a new TT in '07 and then finally purchasing a new A5 in January '09. He was very patient and always got back to me in a timely manner. He was always friendly and accomedating. He worked with me to get the best price possible for my trade in and on the new vehicle. He understood my needs and my limitations for purchasing the car. He is very professional and would recommend him in the future. More

I had the pleasure of dealing with Kevin in the Service Department! Unfortunately, my very old Audi ended up in the shop, so of course, I was worried about the extent of its damages, and ultimately repair Department! Unfortunately, my very old Audi ended up in the shop, so of course, I was worried about the extent of its damages, and ultimately repair costs. Instead of pressuring me into getting multiple things fixed right away, Kevin thoroughly explained what was wrong. He was very responsive to my fears and doubts about an "old" car, and most importantly, he addressed all of my concerns honestly while kindly offering other options I should consider. He returned all of my calls promptly, and waited patiently while I figured out my next move. Thanks, Kevin! More

Jim was great to deal with, no pressure tactics.. He and Diego did a great job delivering the vehicle and explaining the options. I've had a couple of questions since then, and they have been very helpful e Diego did a great job delivering the vehicle and explaining the options. I've had a couple of questions since then, and they have been very helpful even after the sale was complete.. I have bought cars in the past, but have never received the service I did at Bernardi. More

I was extremely satisfied with every aspect of my recent service visit. THey scheduled me quickly - warmly received me when i arrived and turned the car around serviced and washed in the time they indicate service visit. THey scheduled me quickly - warmly received me when i arrived and turned the car around serviced and washed in the time they indicated they would. WHile I waited for the car, i enjoyed their hospitality - clean, quiet and hot coffee! Can't say enough positive - a bright spot in my week last week. More

Great service as usual. Car was towed in at 7:30PM due to delayed response from Audi Roadside Assistance, more on them at the end of this text. Service was closed so Kevin gave me a brand new 09 A4 as a loa delayed response from Audi Roadside Assistance, more on them at the end of this text. Service was closed so Kevin gave me a brand new 09 A4 as a loaner. I almost wanted to keep it over my older A6, they are nice! When I picked up my car it looked great. They had done more than the typical quick wash of the car and had cleaned the door jams and cleaned all rugs thoroughly the same way I do it myself in the summer when it's more than 10 degrees out.... Not included in the ratings above, but related was roadside asistance. They were wildly innacurate on both the ETA of the flatbed, my cell number was not passed through to the driver and the estimated mileage to the dealer was 28 miles but was actually 45. I expected to pay for 3 miles over the limit, but it was 20! More

Although this was my first visit, the attitude of the staff made feel as if I were a repeat customer. Karen was very nice in reminding me that my 5000-mile service should be coming up soon and making an staff made feel as if I were a repeat customer. Karen was very nice in reminding me that my 5000-mile service should be coming up soon and making an appointment. And, Steve was very polite and helpful in accomodating my concerns about tire pressure and scheduling the service's completion time. Very positive experience. More