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Audi Natick
Natick, MA
916 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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916 Reviews of Audi Natick
March 23, 2026
Our experience with Audi Natick has been consistently professional and we are especially gratified to be able to work with our sales representative, Ed Quirk. This is our third car purchase from Audi Na professional and we are especially gratified to be able to work with our sales representative, Ed Quirk. This is our third car purchase from Audi Natick and we utilize their service department for all our routine maintenance. We have always felt confident in the process of car purchase through maintenance throughout the years. Ed has been supportive in helping us become comfortable, beyond the sales aspect, with each feature of our car. We would highly recommend his skill set and experience to others. More
by lisagriffin230
Employees Worked With
Ed Quirk
March 23, 2026
Went there to buy used car for my son. Worked with Knat. The dealership was great, they stand behind all of their vehicles. Carver chose ended up having brakes that were not fixable but wo Worked with Knat. The dealership was great, they stand behind all of their vehicles. Carver chose ended up having brakes that were not fixable but would recommend them. More
by Susan E
Employees Worked With
Knat, Kevin Chu
March 15, 2026
My partner and I did not have a great experience due to the sales representative, Brendan Walsh. During the purchasing process, we asked multiple times whether the car included a remote start feature, and the sales representative, Brendan Walsh. During the purchasing process, we asked multiple times whether the car included a remote start feature, and we were told that it did. After the purchase, we realized the vehicle did not have remote start. We contacted Brendan by both phone and text. He acknowledged that the feature was not included and told us that Audi would cover the cost of purchasing and installing a remote start through a third party. Unfortunately, the process took several months, and we had to repeatedly follow up due to Brendan not responding or making progress on the issue. Eventually, I contacted the Sales Manager, Joey Lehtomaki, who did handle the reimbursement after the remote start was installed. However, the situation did not seem to receive much urgency or concern despite the fact that the issue had been ongoing for months. While the missing feature itself was not the biggest problem, the lack of communication and the time it took to resolve the situation was unacceptable. I ultimately had to take a day off from work to have the remote start installed, and the entire process could have been handled much more efficiently with better follow-up and communication. More
by AD
Employees Worked With
Brendan Walsh
March 12, 2026
My experience at this dealership was extremely disappointing and lacked transparency from start to finish. When I arrived for my appointment, the receptionist barely acknowledged me and seemed ann disappointing and lacked transparency from start to finish. When I arrived for my appointment, the receptionist barely acknowledged me and seemed annoyed I was there. Thankfully another staff member eventually helped me. I worked with Stephanie, but throughout the process the numbers were never clearly explained. I repeatedly stated that I was not comfortable proceeding until I could review the full breakdown before signing anything or putting money down. Despite this, there was pressure to move forward and even an attempt to have my husband complete paperwork without me present when he was only there to sign documents related to my current vehicle. When the manager, Bryan, spoke with us, he was dismissive and simply said if we weren’t purchasing the car they would refund the deposit and “cut ties.” While they did agree to refund the deposit, the entire experience felt unprofessional, disorganized, and not transparent. More
by bdube1
Employees Worked With
Stephanie and Bryan
March 02, 2026
Linda always brings a really great attitude to the services I have with her for my Audi S5. She really tried to help you as much as possible and you can tell she really cares about each and everything services I have with her for my Audi S5. She really tried to help you as much as possible and you can tell she really cares about each and everything you bring to her attention. I have been bringing my 2015 Audi S5 for many years here and over 120k miles of ownership of the vehicle and the service team is excellent. From the managerial staff to the advisors - Ross and Linda whom I have worked the most with there are all great. Thanks for the great service and appreciate keeping my car in great working and reliable order over the years. More
by Lukeg1995
Employees Worked With
Parker Cavenaugh, Ali Hussein, Ross Kowalik, Linda Offerman
March 02, 2026
By far the best car buying experience I have ever had ! Brian, Peter and Anthony (sales)were the most effective team to help reach our goal . Brian definitely has the customer service and management experi Brian, Peter and Anthony (sales)were the most effective team to help reach our goal . Brian definitely has the customer service and management experience mastered . I will absolutely come here again and again ! Awesome people who genuinely care …. More
by ccavan07
Employees Worked With
Brian Lee, Peter, Anthony
February 21, 2026
No pressure sales environment with well informed employees who offered great comparisons for new or used options. Equally important very well run service with topnotch service. employees who offered great comparisons for new or used options. Equally important very well run service with topnotch service. More
by JMH
Employees Worked With
Ben - five stars
February 06, 2026
I am extremely happy with the dealership in Natick. Their service was prompt. Their consideration for their customer was outstanding and Dan was amazing to help me and my family with a car. Their service was prompt. Their consideration for their customer was outstanding and Dan was amazing to help me and my family with a car. More
by Mrsbcapecod
Employees Worked With
Dan Griffin
