Audi Natick

Had a bad experience with Bernardi. I order parts online from this dealership. Parts were shipped UPS. I was unavaialble to received the package and it was automatically returned. Bernardi refunded me the a from this dealership. Parts were shipped UPS. I was unavaialble to received the package and it was automatically returned. Bernardi refunded me the amount paid less twice the shipping amount on the invoice. Therefore I am out $44 for a product I never received. I also had difficulty getting someone on the phone who could help. I had to call on 4 different occasions, and was transfered around to several people and departments as no one could help and the manager was not available. Once I finally did get the manager on the phone she explained that they were not going to refund me the remaining amount. :( Lesson learned: should have bought the parts from a normal/reputable company like amazon where customer service is a priority. More

I had been to AUDI natick once and I ended up selecting the car and buying it in 2 days. Everything was great about the dealership. They are friendly and I must say when I went they were very busy. Unfortu the car and buying it in 2 days. Everything was great about the dealership. They are friendly and I must say when I went they were very busy. Unfortunately I got my car after 2 weeks ( took time for registration ), other than that everything else is great. More

My sale was probably the shortest sale in Bernardi's history. It took all of 10 minutes on the phone with Fabio to close the deal and give him my CC number. Thats how good the transaction was. I know ex history. It took all of 10 minutes on the phone with Fabio to close the deal and give him my CC number. Thats how good the transaction was. I know exactly what car I need and what features I want. I did my research on what incentives I can get. The question was how much more discount can the dealership offer on top of what I can get through the Audi incentives (which I can get at any dealership). Fabio asked me how much I'm expecting. And after consulting with his manager, met my price within $300. Emailed me the sticker, and I gave him the credit card to hold the down payment. If you know exactly what you want, Fabio works with you and meets very close to your asking number. When a car buying transaction is the shortest of any transaction you make, what else can I expect!! Made my whole car buying experience very short, nice and satisfying. More

In my pursuit of a new Q5, I contacted over 15 AUDI dealerships in the northeast (NJ, NY, CT and Mass). My situation was somewhat unique because I had a trade-in which I owed more money on, then the ca dealerships in the northeast (NJ, NY, CT and Mass). My situation was somewhat unique because I had a trade-in which I owed more money on, then the car was worth (upside down). Most dealerships were offering decent offers on the trade in, with solid offers on the new car. It was a long 3-4 week process for me and in some instances I exchanged up to 50 emails with dealerships trying to get down payments before I even saw the car! Not the case with Bernardi. When I contacted Bernardi, I was assigned Fabio De Oliveira as my sales consultant. The car he was offering, was fully loaded with premium plus, navigation, 19'' wheels, bang & olufsen sound system, etc. and I thought there was no way I could afford it due to the extra ad-ons. In an effort to win my business, Fabio simply asked for me to come in and give them a chance. Well, once I got to the dealership, he offered me the best value for my trade right off the bat while selling me a car at the most competitive price. His customer service was exceptional throughout the entire process, remaining professional and friendly even in the most enduring of circumstances (I have a two year old son who was running crazy throughout the dealership). I gave Fabio a chance and it paid off. In the end, Fabio EXCEEDED my expectations and I leased that car from him. His delivery was nothing short of perfect. Full tank, detailed, and hooked up all our equipment. Ultimately I got the car I was looking + all the extras and for the best price. Bottom line: I highly recommend working with Fabio De Olveira of Bernardi Audi. Good luck! More

Hi, I recently purchase AUDI Q7 from Bernardi Audi and Hi, I recently purchase AUDI Q7 from Bernardi Audi and the sale consultant Fabio De Oliveira helped me on this purchase. i would highly recommend h Hi, I recently purchase AUDI Q7 from Bernardi Audi and the sale consultant Fabio De Oliveira helped me on this purchase. i would highly recommend him as he iis very friendly and patient explaining features of new Audi Q7. this dealer ship gave me best rate and also Fabio did not hide anything , gave me final price including all costs. some dealers always try to put other costs on top of price we negotiate. from the beginning I was asking for total price including all hidden costs and this dealer ship stick to that. and also helped me getting finance. Fabio is best sale consutant I ever worked with in my all purchases of cars. Thx, Raghu Dokula More

I cannot say enough positive things about this dealership. I admit it; I tend to be a bit hard to please. The folks at Bernardi far, far exceeded my expectations. I took my wife's car in a few dealership. I admit it; I tend to be a bit hard to please. The folks at Bernardi far, far exceeded my expectations. I took my wife's car in a few weeks ago for an oil change and, having been so impressed with their service department, ended up buying a fantastic pre-owned S4 for myself. They gave me blue book value for my trade and I got my new car at a very fair price. Mark was fantastic in going over the vehicle's (many) features and flawlessly preparing the paperwork. I left with a nicely detailed car which looks brand new, a full tank of gas, and a big smile. I am convinced these guys will do whatever it takes to earn your business and trust. More

I recently purchased a 2013 Q5 from Bernardi and worked with Max Serrao. This was my first time purchasing a car without my dad or husband's help so I was a little weary, I haven't had the best experience with Max Serrao. This was my first time purchasing a car without my dad or husband's help so I was a little weary, I haven't had the best experiences in the past. Max was extremely professional and made the entire process quick and painless. I knew exactly what I wanted and what I could afford and he made it happen without wasting my time. He picked up that I was serious and got right to business, which I really appreciated. I shopped around a little bit so I can say with authority my experience would not have been the same somewhere else. I highly recommend Bernardi and working with Max Serrao. More

Very friendly, courteous and attentive. Max bent over backwards to help make the sale. Patiently let me test drive a number of cars and answered all the questions. backwards to help make the sale. Patiently let me test drive a number of cars and answered all the questions. More

I am a long time customer. I stopped by today and had a 'wow' experience. One of my Audi A4 keys died. Without an appointment, I stopped by today. I was immediately assisted by an associate located just 'wow' experience. One of my Audi A4 keys died. Without an appointment, I stopped by today. I was immediately assisted by an associate located just inside the door. I asked if he could help me out with the key. He walked me over to the parts desk for a new battery. The gentleman at the parts desk waited on me, generously handing me a complementary new battery. I walked back to the original area. The associate took the new battery, replaced the old battery and synced it up with the car. I went to reach for my credit card but the associate said there was no charge. The total time elapsed from the time I arrived could not have been more than 5 minutes. Unbelievable! And everyone went out of their way to help me out in the most professional way. And then to be told there was no charge - how could the experience be any better! The Audi service team truly blew me away! You just don't find that kind of service anywhere. More