Audi Natick

Aweful Customer Service I have been looking for a CPO Audi A3, and I found one at this dealership. I scheduled an appointment, I drove the car and I really liked it. The pers I have been looking for a CPO Audi A3, and I found one at this dealership. I scheduled an appointment, I drove the car and I really liked it. The person that was with me was very nice, towards the end we discussed the price as I was debating with the same car (cheaper) but the color was the one that I wanted. After some discussion, there was nothing they "could" do. So after 5 days, I decided that I wanted the car and I called to see if it was still in stock, I could not get a straight answer from anyone, it took many phone calls and hours of waiting until I had to escalate it. The Store manager was apologetic, and informed me that the car was sold, that he would however get in touch with me the next day to see if we can find alternatives. Guess what: NO ONE EVER GOT IN TOUCH!!! Took my business elsewhere and purchased it from Ira Audi in Peabody where they actually listen and care for their customers needs. Glad I did as the car is the same with more options.... I would never go here and I would never recommend someone to go here either. More

A issue without an appointment Service team here is really responsive. I called with an AC problem they took me right away finished in an hour and actually spent time in the car wi Service team here is really responsive. I called with an AC problem they took me right away finished in an hour and actually spent time in the car with me tho make sure I was satisfied. Good support. More

Excellent and Professional Service The service team is very friendly, honest and professional. I've been a loyal customer for years. The quality of the work is top notch. The service team is very friendly, honest and professional. I've been a loyal customer for years. The quality of the work is top notch. More

Great Service always Since 2011, second Audi... I travel from the most eastern point of the North Shore for service on my car with Audi Natick. Personnel is very courteou Since 2011, second Audi... I travel from the most eastern point of the North Shore for service on my car with Audi Natick. Personnel is very courteous, Service Reps very competent. More

Service Review Excellent service. Excellent loaner car. Staff applied coupon discount for service automatically without my prompting. They do not nickel and dime Excellent service. Excellent loaner car. Staff applied coupon discount for service automatically without my prompting. They do not nickel and dime services as other vendors. All around great experience. Would continue going to them as I have since 2009. More

Great experience Mike Pappano was great . Very good at answering all my questions and working hard to find the perfect car for me! He made the overall process easy a Mike Pappano was great . Very good at answering all my questions and working hard to find the perfect car for me! He made the overall process easy and stress free. More

great experience Had my second maintenance (at 10k miles) and so far, so good. Service performed in effective and efficient manner and personnel treated me with a lot Had my second maintenance (at 10k miles) and so far, so good. Service performed in effective and efficient manner and personnel treated me with a lot of respect. While I have heard of some people having some issues, I have only experienced good things to date. Hopefully that trend will continue. More

Excellent service As a loyal customer of this Natick dealership (I bought my first Quattro in 2003, second one in 2013) I can say that the quality of service is always As a loyal customer of this Natick dealership (I bought my first Quattro in 2003, second one in 2013) I can say that the quality of service is always excellent. More

Poor Experience Terrible experience, start to finish. Looking for months for an Audi TT, when I saw Natick had one I drove right over. The salesman took me out to tes Terrible experience, start to finish. Looking for months for an Audi TT, when I saw Natick had one I drove right over. The salesman took me out to test drive and informed me it was not yet serviced, since they just received it. The service manager came out & said they would inspect it the next day. No worries, two days later they told me it needed new tires and brakes...easy! So I made an OFFER & SENT IN MY APPROVAL LETTER FROM BOFA, for the entire amount. In the meantime, I passed on the car in Florida I found, so I could support local businesses with a "great reputation." I called and called the sales rep to follow up. "Everything has been approved" he said...Service was complete, new tires & brakes. I emailed him at 5AM, yesterday ( A WEEK + LATER) to say, "lets finalize this deal, can you pick me up so I can drive the car home today?" His response was at 3pm, it takes a long time to get plates issued, can I get a ride there, sign paperwork, and come back on Friday, since HE IS OFF THURSDAY, can I get a ride then to pick up the car!!! Following that email I get an email from him this morning that the CAR HAS BEEN SOLD. I have owned Audi's & Porsches my entire life. I went on the reputation that this was a stand up dealership, not the case. 1. When I pulled up on a Sunday afternoon, not one person came out to say hello, not one, while we walked around all the cars for 20 minutes, and inspected the TT. Maybe this is just something the rest of the country does as a courtesy. Hello & welcome are always a nice touch. 2. I followed up, made an offer, and submitted completed financing BEFORE the car was even serviced. 3. I called and emailed the sales rep several times 4. The car was sold and I lost out on 2 other cars I was researching for some time. 5. The sad part is, imagine if I had an issue with the Audi, needed service or a checkup. Imagine, if they handle selling a car this way...how they would handle after the sale. Do your research. There are several places that are kind to people and appreciate their business. I will not name the sales rep simple because I do not believe in that. This is a review for the Dealership, although one person handled it poorly, they ALL were involved. Finance, service and managers. It is important to say I am a successful business owner, who prides myself on my reputation, as well as, the continued success of word of mouth referrals. It is also important to note, I NEVER leave poor or negative reviews. This is a first and a last. More

First Visit I had my 5k service done. I didn't have an appointment but called to see if there was any chance I could get car serviced. There was no issue I was I had my 5k service done. I didn't have an appointment but called to see if there was any chance I could get car serviced. There was no issue I was told to come on in and server team would get my car taking care of. I delt with Fady who was very nice and seemed to know a lot about my car. He was very busy with other customer but still took the time to acknowledge that I was there. All of the service department was very friendly . More