Audi Natick

Our 8th Audi We just picked up our 8th consecutive Audi (an SQ5) most recently from Audi Natick. Our sales representative, Michael Pappano was excellent and made t We just picked up our 8th consecutive Audi (an SQ5) most recently from Audi Natick. Our sales representative, Michael Pappano was excellent and made the entire process seamless. He was attentive to every detail and provided timely and effective follow-up and follow through. Martha and the rest of the team helped expedite the paperwork process and were thorough in terms of making sure we took advantage of options and benefits that worked best for our needs. The service staff is ALWAYS friendly, professional. knowledgeable and first class. It's great to work with people who provide pre-sale, sale and post-sale service of the highest standard. I have no doubt that when the time comes for a new vehicle we will be back at Audi Natick without hesitation. John D More

Above and Beyond Brought the S5 in for service on a problem with the sound system. Ultimately replaced the radio and amplifier. Was treated very fairly by Dan the Se Brought the S5 in for service on a problem with the sound system. Ultimately replaced the radio and amplifier. Was treated very fairly by Dan the Service Manager. More

Great experience Bernardi Audi provided great and timely service. The price was reasonable, and I appreciated the cleaning of my car. It was a very pleasant experien Bernardi Audi provided great and timely service. The price was reasonable, and I appreciated the cleaning of my car. It was a very pleasant experience! More

On time and everything completed Immediate greeting, took all info at once. Polite and helpful. Excellent waiting lounge. Very clean and orderly, Starbucks!!! All done in promised Immediate greeting, took all info at once. Polite and helpful. Excellent waiting lounge. Very clean and orderly, Starbucks!!! All done in promised time frame. Got some work done in lounge while waiting. Appreciated internet connection, Totally a ten Bob Z More

Very professional service all the time I really enjoy my visits in Natick Audi Center. Professional , very friendly and pleasant people, very clean environment , car always looks brand ne I really enjoy my visits in Natick Audi Center. Professional , very friendly and pleasant people, very clean environment , car always looks brand new after services , works perfect until the next time. All representative are extremely nice , particular Polo. Thank you ! More

Recent visit for service Parker helped me in the service department. He was kind, friendly, organized and very efficient. I had shuttle service to and from home, which I was g Parker helped me in the service department. He was kind, friendly, organized and very efficient. I had shuttle service to and from home, which I was grateful for. Very little wait each way for the shuttle. My car was serviced as I had expected, and I was notified of any additional work they recommended. thank you, Audi! More

Simply put, A+ I purchase two or three cars a year. I am always on the lookout for something new and different. I started to get the itch again right after New Yea I purchase two or three cars a year. I am always on the lookout for something new and different. I started to get the itch again right after New Years and started to look around. I ended up focusing my search on a pre-owned A6. I looked at a lot of cars. I eventually met David Hamilton at Audi Natick. David is a pro. Easy to talk to, engaging, not pushy. My search came down to two (2) almost identical cars. Same year, color, options. Identical. Audi Natick offered me $3,500 more for my trade than the other dealer. The Audi Natick vehicle cost $500 more than the other vehicle, but had 5,000 less miles and almost four (4) years of warranty, whereas the other car's warranty will expire in less than a year. Talk about a no-brainer. I am now driving my 2013 A6 and I couldn't be happier. When I start the get itch again in a few months, I'll know where to go. Audi Natick gets my highest recommendation. More

They care! I was very impressed with how they cared for my car -"with detail" and how they really extend themselves to please the customer. Special mention to Pa I was very impressed with how they cared for my car -"with detail" and how they really extend themselves to please the customer. Special mention to Parker who went out of his way to accommodate my needs. More

Tremendous service at no-charge I purchased a rare 2014 Audi RS5 at a non-Audi dealer. The car came with a set of mounted winter tires. This was mid-November so it was too warm to ta I purchased a rare 2014 Audi RS5 at a non-Audi dealer. The car came with a set of mounted winter tires. This was mid-November so it was too warm to take the summer tires off and mount the winter tires so the non-Audi dealer said to wait. A few weeks later, I asked to mount them. The non- Audi dealer tried to mount the tires but needed spacers for the wheels and could not find them. I went to Bernardi and they directed me a web-site where I purchased the spacers and longer lug nuts for $200. When I asked the non-Audi dealer to make a second attempt to mount the tires using the spacers I paid for, they insisted on charging me labor so I refused their offer. I had previously purchased a 2011 Audi A6 from Bernardi and they offered to mount the winter tires on my 2014 Audi RS5 at no charge. They did a complete vehicle inspection for me and washed the car too. And this happened all in the same day with no appointment. More

First service appt First service appointment was customer-friendly and -oriented and free. Service was good. Bernardi Audi, Natick needs a TV in its waiting area for cus First service appointment was customer-friendly and -oriented and free. Service was good. Bernardi Audi, Natick needs a TV in its waiting area for customers who get tired of looking at their phones. More