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Audi Natick

Natick, MA

4.7
852 Reviews

549 Worcester Street

Natick, MA

01760

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Showing 852 reviews

April 09, 2017

Great service Parker Cavanaugh is a professional, friendly service advisor who made sure my car was properly serviced and cleaned. The service was done on time and More

by Charlie 25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Cavanaugh
Apr 11, 2017 -

Audi Natick responded

Charlie, We appreciate that you chose Audi Natick and thank you for your review. We're thrilled to hear that you had a wonderful service experience with us. Our goal is always to exceed our customers' expectations and make the servicing process as simple and convenient as possible. Parker does an excellent job of making this happen and you can tell that he truly enjoys assisting his customers. Thank you again and we look forward to seeing you in the future!

April 09, 2017

service review I brought the 2016 Q5 from Natick branch, and they did provide the best service. Ryan Dery is a great guy with the best service. Strongly suggest, More

by Xiao Zheng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Dery
Apr 11, 2017 -

Audi Natick responded

Xiao Zheng, Thank you so much for your wonderful review. Congratulations on your new Q5! Ryan works really hard to offer the best customer service and he is truly an asset to our team. We greatly appreciate that you chose Audi Natick. Have a blast in your new Q5!

April 07, 2017

Great experience!! We just bought a Q5 2017. Our sales rep was Mike Pappano, he was incredible. He knows very well his cars, very knowledgeable, very professional and co More

by Efren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pappano, Kevin Planchon
Apr 11, 2017 -

Audi Natick responded

Efren, Thank you for taking the time to leave us a review. Congratulations on your new Q5! You made a great choice and you are going to live driving your new SUV! We are pleased to hear that that Mike and Kevin provided you with excellent customer service and made your experience a positive one. They do a great job of representing our company's core values and we are privileged to have them on our team. Thank you for choosing Audi Natick and enjoy your new car!

April 02, 2017

Persistence One year later, Natick Audi completed a service to replace a faulty sensor which was the result of a fender bender. At that time, it took several cal More

by Dexterfree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross
Apr 05, 2017 -

Audi Natick responded

Hello Dexterfree, We appreciate that you took the time to leave us a review. We are very pleased to hear that you were satisfied with your experience with our service department and we were happy to provide you with a loaner vehicle. We appreciate your patience and thank you for choosing Audi Natick!

March 31, 2017

Service Team The Audi Natick Service team is always friendly, courteous, first class and professional. They keep to their word and go the extra mile to make their More

by HappyAudi Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Service Team
Apr 05, 2017 -

Audi Natick responded

Thank you for taking the time to leave us a review. We are so thrilled to hear that you had a wonderful experience with our service team! They work hard to satisfy our customers and they will be so pleased to read your kind words about them. We appreciate that you chose Audi Natick and we look forward to seeing you again in the future.

March 30, 2017

Top Notch! I have an Audi Q5 (2010) and had a check engine light show up on a Sunday night and I was unfamiliar with the code so I did some on-line research. Mo More

by James Gavagan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Dery
Mar 30, 2017 -

Audi Natick responded

Thank you for your wonderful service review! At our dealership, our team of highly trained technicians goes the extra mile to ensure your satisfaction, which is why customer feedback is always important to us. We look forward to earning your business again in the future.

March 29, 2017

Outstanding service! Just took delivery on new 2018 S4...great car and the buying experience at Audi Natick was great. Mike Pappano was extremely helpful guiding me throu More

by scohow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pappano
Mar 30, 2017 -

Audi Natick responded

Thank you for sharing your recent experience at Audi Natick. We are glad to hear that Michael took such great care of you while you were with us. Have a great day!

March 28, 2017

Outstanding Service Personnel and Setup Audi Natick's service personnel are extremely helpful. The understand high touch personable service and price considerations. My car was well taken c More

by Rshull63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Bonzey
Mar 30, 2017 -

Audi Natick responded

Thanks for visiting our page and sharing about your recent experience with our Service Department. We're glad we were able to provide you with everything you needed and look forward to seeing you again soon!

March 25, 2017

Squealing Brakes Took my Q5 in for recall service and the second time in 2 months for squealing brakes. I was told that squealing brakes are normal. The noise is dri More

by MWN
Recommend Dealer
Yes
Employees Worked With
None of the above
March 23, 2017

Professional Services Audi Natick is my car dealer for many years, and the reasons I go back to them are their professional services. I was impressed by the knowledge and a More

by Aki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gihan Guirguis (sales) and Alex (customer service)
Mar 24, 2017 -

Audi Natick responded

Thank you so much for your wonderful review! At our dealership, our goal is to continually exceed the expectations of our customers every time, which is why customer feedback is always important to us. We look forward to earning your business again in the future.

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