Audi Natick

Excellent experience Parker was the gentleman who assisted. I'd just purchased my (used) Audi and had to have a factory recall addressed. Without prompting, Parker menti Parker was the gentleman who assisted. I'd just purchased my (used) Audi and had to have a factory recall addressed. Without prompting, Parker mentioned that the team had done a quick overall check of my Q5 and said it was in great condition. Having that assurance is really helpful, but the fact that they took the initiative to check it was impressive. Great overall experience. More

Exceptional service Audi of Natick delivered my A6 and picked up the loaner. This saved me a 90 minute round trip commute on a busy afternoon. I highly recommend Audi o Audi of Natick delivered my A6 and picked up the loaner. This saved me a 90 minute round trip commute on a busy afternoon. I highly recommend Audi of Natick More

Consistently Excellent Service Visits Every service visit is well done. No surprises. Expectations for wait time, cost are always set upfront.All service advisors make an effort to ensure Every service visit is well done. No surprises. Expectations for wait time, cost are always set upfront.All service advisors make an effort to ensure your satisfaction. This time it was Alex Mueller, previously it was BenB. Even though they are 20 miles away, its worth the effort to bring my A4 over to them. Keep up the great work. They are focused on a satisfactory customer experience, and are able to deliver. More

Great service This was my first time using Audi in Natick. Parker' was amazing and the service was fantastic. I will definitely be going back to this location for This was my first time using Audi in Natick. Parker' was amazing and the service was fantastic. I will definitely be going back to this location for any further service needs. More

Thanks to Sky Tang I had an excellent experience Sky was thorough in getting all the information I needed to make my decision on which car I wanted and then going over the car with me after I bought Sky was thorough in getting all the information I needed to make my decision on which car I wanted and then going over the car with me after I bought it. And not only that but she is a friendly and kind person. More

really good quick service Booking, the loaner, the delivery and the pick up were all really efficient and quick. This is not the exception. The dealership always provides great Booking, the loaner, the delivery and the pick up were all really efficient and quick. This is not the exception. The dealership always provides great service timely. More

Great Service Every experience with Audi and with Audi Natick has been top notch. They are very customer focused and think if all details that make the experience Every experience with Audi and with Audi Natick has been top notch. They are very customer focused and think if all details that make the experience as easy as possible. More

Great Customer Service I purchased a used Q5 at a small dealer and brought the car to Audi Natick for a recall to be fixed and to have something else looked at as well. Walk I purchased a used Q5 at a small dealer and brought the car to Audi Natick for a recall to be fixed and to have something else looked at as well. Walking in there someone acknowledged me right away, and my complimentary rental car was right there waiting for me. I received a call from the service rep letting me know there could be a charge before just letting the mechanic move forward with diagnosing a problem. I've had unknown charges in the past so this was huge for me! Then when I got back the mechanic took time to speak to me in person about what he was looking at. Overall great customer service and great experience. Natick isn't close to where I live but I'll make the drive for the great treatment! I can't express how refreshing it was to be treated right so thank you! More

Q5 preowned salesperson review Sky was extremely helpful with our purchase. She covered every aspect and her attention to detail was second to none. When buying my next Audi she wil Sky was extremely helpful with our purchase. She covered every aspect and her attention to detail was second to none. When buying my next Audi she will be the only call I make More

Top Notch in Every Way I have purchased two cars in the past two years from Audi Natick and four additional cars from other Bernardi owned dealerships (Honda, Acura, Volvo, I have purchased two cars in the past two years from Audi Natick and four additional cars from other Bernardi owned dealerships (Honda, Acura, Volvo, Toyota) over the past 16 years. Each experience has been top notch. During my most recent sales experience, Daniel Haigh and Jonathan Yashulas (sales manager) went above and beyond to find a car that met my preferred equipment configuration. In particular, Daniel did extensive research of all available A4 models with a manual transmission (a rare breed) along the entire east coast (including cars in transit). He continuously communicated detailed information to me and was extremely thorough. Daniel is very knowledgeable, personable and genuine. He is passionate about finding the right car for each customer. Daniel gave me the opportunity to test drive several vehicles over a month or so period, thoroughly explained the different equipment configurations, including technology, suspension and wheel options, and let me take a couple of cars for extended test drives on my own. Daniel is very easy to work with and really cares about doing what is best for the customer. He and Jonathan, as well as Wunna Zeya (a sales manager), offered an outstanding price on a new car and a very fair value for my trade (compared to other dealers). The entire process was straightforward and easy as it has always been for me at Bernardi dealerships. The emphasis was on matching me, as the customer, to the right car and making the process smooth and painless. Daniel, Jonathan and Wunna are professional, courteous and customer focused. They truly made the process of buying a new car enjoyable—very much appreciated! I highly recommend Audi Natick and Daniel, Jonathan and Wunna. More