Audi Nashville - Service Center

Service I am so disappointed I am taking time to warn customers. My car was taken in twice for an oil change and twice came back to me damaged and needing an I am so disappointed I am taking time to warn customers. My car was taken in twice for an oil change and twice came back to me damaged and needing another day and my time to be repaired , the first time with a large cracked windshield and the second with no rear view mirror. On the first visit, my car had a tiny chip that honestly blended in with bug splatters above my range of view so I had actually forgotten after numerous washings and no problem. I was not called or warned that a crack might happen so was shocked to see my windshield. I was treated rudely and essentially told it was my fault for bringing in a car with a ' cracked' windshield. A tiny chip does Not constitute a crack and I would certainly have declined a wash if I had been informed prior to it that this might happen. Neither were we told that our windshield needed to be replaced with an Audi windshield or at their service department.Since it was late in the day and I had a 21/2 hour drive home,I talked with my insurance agent and worked out for the windshield to be replaced closer to home. On the second oil change, I asked to also check the rear view mirror. It was useable but had gotten loose. I drove home with no rear view mirror. I was told it could not be repaired because I had not put in an Audi windshield. When my husband, who wasn't with me, called he was talked to very rudely by the service manager and told the mirror needed to be reinstalled by whomever put in the windshield. Again they took no responsibility and it was 'our fault.'I did not want or expect any of this, do not want or expect special treatment but I do expect for my car to be returned to me in the same shape I left it.,Audi is a fine product and the service department should be the same. In this case, they do not stand by the adage that the customer is always right but rather buyer be ware when it comes to service and treatment. I am so very disappointed. More