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Audi Naples - Service Center

Naples, FL

4.7
204 Reviews

204 Reviews of Audi Naples - Service Center

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June 07, 2020

Tire replacement My complaint is about the car, not the service. The service is always first rate. This is the 2nd time in less than a year that the tires had to be r More

by phyllis3826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Phyllis, Thank you for taking the time to share your experience with us and allowing us to earn your business. It is great to hear that Joey has taken care of you so well. We hope our Service Dept were able to determine why you needed a new set of tires so soon and reached a resolution. Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 06, 2020

I have had only positive experiences dealing with the service department of Naples Audi. While the physical plant is not quite up to par with the local BMW or M-B dealerships, the professionalism and gre More

by Ohgeorge
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Taqi, Lauren Hoppe
Jun 09, 2020 -

Audi Naples responded

George, Thank you for taking the time to share your experience with us and allowing us to earn your business. We're so glad to hear that Joey's phenomenal customer service keeps you coming back! Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 06, 2020

Joey is the BEST! He’s always so helpful every time I call in for service. I can count on him to keep track of everything my car needs More

by MARIAHKOCH318
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Mariah, Thank you for the review and kind words. We really appreciate the great feedback, and we'll be looking forward to continuing your loyalty in the years to come. Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 05, 2020

great service I Always appreciate Joey's professionalism as well as sercive. He follows up on all aspects of the visit and makes sure everything is done correctly. More

by bdj1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Bdj1125, Thank you for taking the time to share your experience with us and allowing us to earn your business. We're so glad you enjoy working with Joey! Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 05, 2020

Joey ALWAYS gives me superior service! Several years ago I had the good fortune of getting Joey as my service advisor. Since that time Joey has been Audi Naples to me. Make sure you keep h More

by MAPANICK68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Mapanick68, Thank you for taking the time to share your experience with us and allowing us to earn your business. Joey is great, isn't he? He is definitely a huge asset to our team! Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 03, 2020

Great service from everyone. The dealer service lobby was set up to allow social distancing. The employees also wore mask and glove further adding to the comfort as the customers. More

by elgillispie
Recommend Dealer
Yes
Employees Worked With
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Elgillispie, Thank you for taking the time to share your experience with us and allowing us to earn your business. The comfort and safety of our clients is always our priority, no matter the circumstance! That said, our team is committed to taking the appropriate measures to keep everyone safe, including gloves, masks, social distancing, and more. Stay safe! Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 03, 2020

great service It is never a problem to get a convenient service appointment at Audi Naples. Never had a service problem. Everybody is friendly and up to date for More

by CHTHIELE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Chthiele, Thank you for taking the time to share your experience with us and allowing us to earn your business. We're glad you have enjoyed the hospitality of our Service Dept! Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 03, 2020

Joey is always pleasant. Keeps me informed about my vechicle's needs. I make the trip from Cape Coral, I feel the trip is worth my piece of mind. More

by agnesrose2013
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Agnes, Thank you for taking the time to share your experience with us and allowing us to earn your business. It is wonderful to hear that Joey has always made your trip from Cape Coral well worth it to get you vehicle serviced! Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 02, 2020

Great Service Joey helped resolve issues with my low oil, and was extremely patient & kind. I definitely plan to continue using Audi Naples for my future services. More

by Ricky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Ricky, Thank you for taking the time to share your experience with us and allowing us to earn your business. iI is wonderful to hear that Joey helped resolve that oil issue for you! Best Regards, Audi Naples "Delivering the Car and the Experience!"

June 01, 2020

Great service I was traveling and had issues with my A8. Called the dealership and got with Joey. He was great from the beginning to the end.. he got e in the ne More

by MIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Audi Naples responded

Mike, Thank you for taking the time to share your experience with us and allowing us to earn your business. We're glad Joey & our team were able to get your A8 back into tip top shape! Safe travels! Best Regards, Audi Naples "Delivering the Car and the Experience!"

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