Audi Naples - Service Center

It was our first time but a great experience with our Audi, we will return! Audi, we will return! More

Jesus del Pozo and Dorian Duronwas nothing sort of extraordinary from answering questions to clarifying every detail so I understood everything cleaely extraordinary from answering questions to clarifying every detail so I understood everything cleaely More

Always a great experience with Justin, so glad he got promoted, much deserved. We continue buying because of the amazing service department! promoted, much deserved. We continue buying because of the amazing service department! More

Juanpi is a true professional. He's fair and gave us options. Will buy from Juanpi again. He's fair and gave us options. Will buy from Juanpi again. More

A wonderful entrance to service department to exit however did not resolve the issue at hand. however did not resolve the issue at hand. More

Joey Hanitz truly cares about his clients and that is what makes him stand out. He goes above and beyond to accommodate you. I recently traded in my 2013 Audi for a used BMW. When I found out that the ex what makes him stand out. He goes above and beyond to accommodate you. I recently traded in my 2013 Audi for a used BMW. When I found out that the extended warranty would be honored by Audi service for a BMW I purchased it to be able to continue to work with Joey who I've worked with for 7 years. And on the day that I was to pick up the BMW Joey's team identified a minor problem and coordinated with BMW. Joey even let me keep the loaner vehicle while I was working through the sales process with Juanpi in Audi Sales. I highly recommend Joey Hanitz. More

Juanpi, Michael, Chuck and Ali were all wonderful. I did not expect us to make a deal on a new car today for our family, but we did! We think this dealership is amazing. We have gotten at least 5 cars I did not expect us to make a deal on a new car today for our family, but we did! We think this dealership is amazing. We have gotten at least 5 cars from here and it has been a great experience. If there are any troubles, they work hard with you to resolve it! Go team! More

Installed the software mod to improve driving range per charge on my etron Sportback. With normal around town driving I am now getting 250 to 255 actual miles per charge. Significant improvement. charge on my etron Sportback. With normal around town driving I am now getting 250 to 255 actual miles per charge. Significant improvement. More

Living in New York and having a house in Naples within Audi automobile makes our life so much better since we have a fantastic dealership. They responded very quickly and took care of my issues. They kept Audi automobile makes our life so much better since we have a fantastic dealership. They responded very quickly and took care of my issues. They kept me informed as to the progress of my car, etc More

Joey was our service liaison and was very good at telling the customer what they WANT to hear...problem was that it wasn’t the truth and he’s very condescending. They had our Audi from 11/29/21-1/28/22 for a the customer what they WANT to hear...problem was that it wasn’t the truth and he’s very condescending. They had our Audi from 11/29/21-1/28/22 for an oil leak minus two different days they gave it back saying it was fixed but clearly still leaking after paying about $2400 to replace three gaskets, three different times. We were polite and extremely patient and it got us nowhere. Joey promised to replace our headlights for free since the mechanic, Keith, was incompetent and not fixing the issue. But on 1/29/22, Joey called us at 12pm saying we had to turn in our loaner car by 6pm because we had it too long even though we were NEVER told how many days we could have it. No warning before this. My husband was out of state and I had a full day of appts and shuttling kids but somehow had to find a way to give them back their loaner. Also, with no warning, they dropped my UNFIXED Audi Q7 in our driveway with interior light on to run down my battery. And the manager has refused to call us back. Coward. More