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Audi Naples - Service Center

Naples, FL

4.7
204 Reviews
Call Service Center (888) 729-5704

204 Reviews of Audi Naples - Service Center

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September 24, 2023

Audi took very good care of my car and it was quick they waiting lounge was also a pleasant experience More

by juanp.hurtado61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Collett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Hanitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pavey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A.J. Hill
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Sep 25, 2023 -

Audi Naples responded

Thank you for trusting your car to us for your service needs. We greatly appreciate your business!

September 24, 2023

Andrew Sanchez was a great service consultant always keeping me informed of where I was in the service process. I also valued the videos shared by the technician during my oil change. Audi of Napl More

by LEEANNPEPPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Audi Naples responded

Thank you LeeAnn for your feedback. The videos from the tech are pretty cool. Glad you enjoyed them!

September 24, 2023

Call Lynn, Joshua tires replaced took care of me right away no not a problem. Got me a ride home and call me when the vehicle was completed. More

by philomeno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
Sep 25, 2023 -

Audi Naples responded

Thank you Philomeno for trusting your vehicle to us for your service needs. We greatly appreciate your business!

September 24, 2023

Andrew is great . Top notch service and communication . Took care of all the car’s needs . More

by BJRIESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Audi Naples responded

Thank you for the 5 stars and for the feedback! Andrew is great and we are happy that you had the opportunity to work with him.

September 24, 2023

We did not get accurate advice from the service advisor. Very expensive repair costs. Not a happy camper!! More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Report | Print
Sep 26, 2023 -

Audi Naples responded

Deb- I am very sorry to read your review. Our Service Manager, Chris Calhoun would like to have a conversation with you to get more information and see what actually happened. Unfortunately DealerRater does give give us any customer information for Chris to contact you. If you could, please contact Chris at either ccalhoun@audinaples.com or by phone at 239.435.3200 x 3201 so we can assist you. Thank you.

September 24, 2023

Knowledgeable,efficient. courteous,and timely service. What more could you ask for. Patrick Bowles meets all my expectations.Keep up the good work. More

by JOHNLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Bowles
Report | Print
Sep 25, 2023 -

Audi Naples responded

Thank you for the accolades and for trusting your car to us for your service needs. We try our hardest to earn your business every time you visit our dealership.

September 24, 2023

The staff are nice, responsive, explain everything, the work done in time, it’s easy to make an appointment. More

by TKOCAJ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
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Sep 25, 2023 -

Audi Naples responded

Thank you for trusting your vehicle to us for your service needs. We try our hardest to keep you informed when you car is in for service. We greatly appreciate your business.

September 23, 2023

Service department excellent 10/10 Car picked up ineashed with tree sap all over- valet manager gave some POOR excuse- Audi service at 4 dealers over 10 years not below 10/10 until this episode More

by kabeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Schutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Catherine Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Audi Naples responded

I am very sorry to read your review and to hear how your car was delivered back to you. I would like to offer you a full detail on your vehicle. Please contact me directly at ryonkers@audinaples.com so I can schedule this for you. Again, my apologies.

September 23, 2023

Very organized Dealership. They greet you at your call explain where go, depending on what you’re there to have done they will get you a car or a ride home. You’re on your way. More

by hvhansell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pavey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Bowles
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Sep 25, 2023 -

Audi Naples responded

Thank you for the shout out for Patrick and for your kind words!. We try our hardest to get you back on the road as quickly as possible!

September 23, 2023

I can’t think of anywhere else to service or repair my car that Naples Audi. More

by frantzmac24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Audi Naples responded

Thank you for the accolades! We greatly appreciate your business!

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