Audi Naples - Service Center

Great Excellent service from the first initial of scheduling the service all the way to the follow up on time also they provide me a loaner vehicle Gr Excellent service from the first initial of scheduling the service all the way to the follow up on time also they provide me a loaner vehicle Great job thank you very much More

Service Henry Garcia kept us well informed on our Audi Repair . He is very friendly and informative. You have a excellent employee with Henry . We will defini Henry Garcia kept us well informed on our Audi Repair . He is very friendly and informative. You have a excellent employee with Henry . We will definitely continue doing business with your dealership as long as Henry is their. Joe and Sharon Janicke More

Oil change sign - and received full maintenance Mr. Henry Garcia was my point person. He is a genuine gentleman and professional. He made certain I understood everything and was so polite in answer Mr. Henry Garcia was my point person. He is a genuine gentleman and professional. He made certain I understood everything and was so polite in answering my many questions and concerns. I am not at all auto savvy! Henry's ease at interfacing with others is remarkable -knowledgeable, professional, reassuring. He made certain the entire process was great. More

New to Audi impressed by customer support I recently purchased an Audi Q7- the car is amazing and the customer support is exceptional. Everyone went out of their way for me. The customer obvi I recently purchased an Audi Q7- the car is amazing and the customer support is exceptional. Everyone went out of their way for me. The customer obviously comes first at Audi as well as VW Naples. More

This is the best service we have ever had! Mr. Garcia made us feel like family. His politesses and professionnalism was outstanding! Thank you Mr. Garcia, for caring and taking such good care Mr. Garcia made us feel like family. His politesses and professionnalism was outstanding! Thank you Mr. Garcia, for caring and taking such good care of us! Joyce Beaudoin, Jacques Couture More

Audi Naples to the Rescue! After performing the repair of the seat bottom, mechanic performed an inspection and found a leaking water pump. Bit surprised as I only have 12500 mi After performing the repair of the seat bottom, mechanic performed an inspection and found a leaking water pump. Bit surprised as I only have 12500 miles. Being replaced under warranty. Way to go Audi Naples. A proactive service department! Highly recommended! Mr. Calhoun is a first class customer service guy. Thanks Chris. More

Terrible Service Brought the 2016 Audi A6 (12k) in because the leather coating on the drivers seat bottom wore out exposing bare leather. Found this out when I cleaned Brought the 2016 Audi A6 (12k) in because the leather coating on the drivers seat bottom wore out exposing bare leather. Found this out when I cleaned it with Lexol. It took a Justin, the SA, 12 days to contact me back and it’s only because I called him. Claim denied. Spoke to warranty manager who said he would speak with the SA and call me back. Never did. Not the first problem I had with them. Brought the car in for a 2 year service and it includes a tire rotation. I had small curb rah on the right rear wheel. Was expecting to see it now on the front. Nope. Still on the left rear wheel even though on the bill, it says tire rotation was performed. Do not trust them. More

First Visit I bought my certified pre owned 2017 Q7 in Ft Myers, had some issues programming the remote to the car. I called Audi Corporate and they assured me i I bought my certified pre owned 2017 Q7 in Ft Myers, had some issues programming the remote to the car. I called Audi Corporate and they assured me it can be resolved. Called FT Myers for the 6th time and the basically told me Audi was lying and some newer models can't be programmed. Called Audi Naples to see what they would advise, talked to Corbin Kidd. What a professional, he walked me through the process and it works perfectly. Great road car! More

BEST PLACE FOR DETAILING This review is for Todd and his team in the "detailing" department of Volkswagen/Audi of Naples. I brought my 2012 Infiniti in for detailing to inclu This review is for Todd and his team in the "detailing" department of Volkswagen/Audi of Naples. I brought my 2012 Infiniti in for detailing to include wheel refinishing, pulling out door dings, re-tinting of windows and buffing scratches. My car looks like new. The rims are perfect! They did exquisite work and for a VERY fair price. Todd even arranged for a loaner car. If you need any cosmetic work done, do not hesitate to go to Todd. They do all brands of cars and even the very high end ones. Additionally Matt in the service department was also very accommodating...almost makes me wish I had an Audi or a VW since their service is so stellar! More

My Excellent Service Representative, Joey While your Brand Representative is vitally important on the front end of the buying process (and my Rep, Jeff, was the best I had ever experienced), t While your Brand Representative is vitally important on the front end of the buying process (and my Rep, Jeff, was the best I had ever experienced), the Service Representative quickly assumes a prominent role in the owner experiece. I have dealt with my Service Rep, Joey, since 2016 and have found him to be friendly, knowledgable, welcoming and very efficient. In my experience, an excellent Rep can be the difference in remaining with a dealership or, perhaps, going elsewhere. My decision was an easy one. I would never want to lose Joey as my Rep. Kudos to Joey and his superb work ethic. More