Audi Naples - Service Center

Ability to diagnose and resolve the problem. I had an issue with the AC shutting down. I took the car to my dealership in MO. They recharged the system, but did not resolve the problem. Drivin I had an issue with the AC shutting down. I took the car to my dealership in MO. They recharged the system, but did not resolve the problem. Driving to FL the AC shut down. I took the car Naples Audi. Henry Garcia and the technician found the problem and resolved it. Henry provided me feedback on the status of the repair throughout the process. Overall, I am extremely pleased with the customer service and the ability to resolve the problem. More

Service Excellent service that exceeded my expectations. Efficient, courteous, and well executed. I was pleased with every step of my service experience. I Excellent service that exceeded my expectations. Efficient, courteous, and well executed. I was pleased with every step of my service experience. I will use this service department again. More

Audi Warranty Requirements Like many seasonal customers, I do not drive enough miles in a given year to justify mandatory service levels. Somehow it seems like a waste of time a Like many seasonal customers, I do not drive enough miles in a given year to justify mandatory service levels. Somehow it seems like a waste of time and natural resources to perform a 20k mile service package when a car has only 6500 miles. Somehow during the purchase of my car, I missed the “hidden” fact that Audi customers actually pay to keep their warranty coverage in effect for four years. My bad...I should have paid the $1k expense up front and accepted Audi’s incremental fee approach to their fund their warranties. Good News - Terrific Q7 SUV that drives great and meets my needs for space. My service advisor - Henry Garcia was very professional and competent to earn a top rating of 5. More

Great service! Dealing with Andrew Sanchez in the service department is always a pleasure! He is courteous, professional and knowledgeable. I love my Q5 and highly Dealing with Andrew Sanchez in the service department is always a pleasure! He is courteous, professional and knowledgeable. I love my Q5 and highly recommend this Audi dealership. More

Excellent Service Courteous, helpful. professional, knowledgeable, attentive, responsible - all are words that apply to Henry Garcia and the service I was provided toda Courteous, helpful. professional, knowledgeable, attentive, responsible - all are words that apply to Henry Garcia and the service I was provided today by him and Audi Naples. In addition to his resolving the problem that I came in for, I received a software update, a car wash and a loaner without asking. I couldn't have been more pleased with the service provided by Henry and the staff. Thank you for job well done! More

Thanks Henry! Henry did an amazing job keeping me informed and going above and beyond to ensure that I was happy with the service ... which of course I was. Thank y Henry did an amazing job keeping me informed and going above and beyond to ensure that I was happy with the service ... which of course I was. Thank you Henry and Audi Naples! More

Great Service Experience I had an excellent experience with Audi service. Henry Garcia, the service manager, kept me informed along the way, was helpful with information, work I had an excellent experience with Audi service. Henry Garcia, the service manager, kept me informed along the way, was helpful with information, worked quickly to meet my service needs, and was very friendly to work with. I will definitely bring my Audi back to Audi Naples for service. More

Great Experience Henry made me getting my tires a great experience . He checked in with me and went over everything . He made sure I was happy with everything!! I Henry made me getting my tires a great experience . He checked in with me and went over everything . He made sure I was happy with everything!! I will definitely be using him again! I knew exactly what was getting done to my car ! More

Professional and couteous service Henry Garcia was attentive to my concern and kept me informed in a timely matter on the status of my vehicle. Never met anyone in a dealership with s Henry Garcia was attentive to my concern and kept me informed in a timely matter on the status of my vehicle. Never met anyone in a dealership with such empathy about my vehicular troubles which were not due from Audi by the way More

Service experience Best dealership I've ever dealt with. The service department is first-class. With employees like Henry Garcia you ensure that each person who walks Best dealership I've ever dealt with. The service department is first-class. With employees like Henry Garcia you ensure that each person who walks through the door feels he or she is the most important person in the world at that m0ment. Henry demonstrated this feeling the moment I came in contact with him. He showed me to the lounge, got the work on my car started promptly, and coordinated with the individual who arranged shuttle service. Upon completion of my visit he reviewed the results in detail. I will look for Henry whenever I come in for service. Ke's NUMBER 1, More