Audi Naples - Service Center

It is my opinion that the Naples Audi dealership has an excellent service staff. Justin Pavey has been my service contact from the time I purchased my Audi at this dealership. Justin has given me very prof excellent service staff. Justin Pavey has been my service contact from the time I purchased my Audi at this dealership. Justin has given me very professional, courteous and prompt attention to all of my needs. More

Justin Pavey is knowledgeable and professional. I can always trust him to get the work done right and in a timely manner. The Audi Naples dealership is top notch and I always have a great experience from always trust him to get the work done right and in a timely manner. The Audi Naples dealership is top notch and I always have a great experience from purchase to service. More

Having to pay almost $1,000 dollars for a taillight that’s needed to be replaced is ludicrous. Their service is good, but pricing is ridiculous. that’s needed to be replaced is ludicrous. Their service is good, but pricing is ridiculous. More

Excellent Service I purchased the car from another Audi dealer and had an issue the first week. The other dealer was unable to resolve the issue for me. I contacted Aud I purchased the car from another Audi dealer and had an issue the first week. The other dealer was unable to resolve the issue for me. I contacted Audi Naples, brought the car in the following week and the issue was resolved the same day/visit. More

Ripped off with Extended Warranty I bought a 2012 Audi in Feb. 2015 from Audi of Naples. I wanted to keep it for several years but knew German cars are expensive to fix when they get I bought a 2012 Audi in Feb. 2015 from Audi of Naples. I wanted to keep it for several years but knew German cars are expensive to fix when they get older. I asked about extended warranties and the finance guy talked me into a 7-year/100,000 miles warranty for $3248. I said I didn't think I'd keep the car for 7 years and he said, "don't worry, if you trade it in before that you'll get value on the trade-in." So I went for 7 years. When I went to use the warranty recently I was told it was for 7 years "from when the car went into service in 2012." That's BS. That's not what I bought and not what the contract says. Getting a lawyer is too expensive so I'll just tell everyone I know not to trust these people. More

Awesomeness What can you say about the Poster Boy for Customer Service? That is exactly what Justin is- I am in sales and I know the importance of a positive att What can you say about the Poster Boy for Customer Service? That is exactly what Justin is- I am in sales and I know the importance of a positive attitude, willingness to take ownership of a client’s need and going as far as it’s needed to make that customer happy. Justin is just amazing. I live in Cape Coral but this is my Audi dealership because of Justin- you are worth the drive because you make me feel special. More

So Easy Henry was a pleasure to work with. He took care of me from the minute I arrived to the moment I left. Finally, an advisor and dealership that hasn't Henry was a pleasure to work with. He took care of me from the minute I arrived to the moment I left. Finally, an advisor and dealership that hasn't forgotten the impression that good service leaves on a customer. More

Courteous, punctual, just outstanding. I appreciate this dealership, and especially Henry Garcia. He was on top of every situation. He kept me informed of every detail. He was always avail I appreciate this dealership, and especially Henry Garcia. He was on top of every situation. He kept me informed of every detail. He was always available. He was kind and gracious to not only me, but to others standing around. Thank you Mr. Henry 👍👍 More

Very positive experience with Henry! My wife purchased her first Audi a few days ago. Henry and the others in the Service Dept. were terrific! Very prompt and courteous. A great 1st ex My wife purchased her first Audi a few days ago. Henry and the others in the Service Dept. were terrific! Very prompt and courteous. A great 1st experience. Thanks Henry! More

The best so far, he beat Lexus with personality and punctual Not only did he take care of my wife’s car I watched the way he spoke to the other customers ( you were busy) very professional, I think so far better Not only did he take care of my wife’s car I watched the way he spoke to the other customers ( you were busy) very professional, I think so far better than Germaine Lexus. They were good but I think you beat them so far More