Audi Naples - Service Center

Great service begins with great People and at Audi you have both. My car was Delivered on time and my Audi is running like a new one. have both. My car was Delivered on time and my Audi is running like a new one. More

Customer Rep Great, Mechanic Service Not So Great Justin, the CSR is great. Good work ethic, friendly, and tries to please. The actual work done by the mechanic technician's? Not so good. Incorrect Justin, the CSR is great. Good work ethic, friendly, and tries to please. The actual work done by the mechanic technician's? Not so good. Incorrect tire pressure, scratched interior trim, oil overfill, tire rotation marked as done when it wasn't and life expectancy of brakes actually increased in 1 year. on 5/29/20, technician has fronts at 8 mm and rears at 9 mm brake material remaining. On 5/28/19, technician had fronts at 8 mm and rears at 6 mm remaining measuring material left. Brake material increased in 1 year? How does that happen? I don't expect Justin to have to check the technician's work. That's not his job. Service department acknowledged the wrong and does what it is needed to correct it. They have ordered the interior trim piece to replace the one scratched by the tech when he removed the driver's seat. If only all of the technician's had positive work ethic's, this would be a great place to go for service. I certainly won't drive to Fort Myer's for service. In the end, it gets done. Just know your car well and check. I'm sure this place will straighten things out in the end and then it will truly be a great place to have your Audi serviced. More

RFoutine maintenance Asked to make sure that after the left rear tire was fixed that the technician would check prerssure in all tires and reset the MMI. Was told that th Asked to make sure that after the left rear tire was fixed that the technician would check prerssure in all tires and reset the MMI. Was told that this would be done as it is the normal procedure. AS I was exiting delaership onto Airport Pulling I continued to get a coinstant \beeping noise. So i looked at MMI and it was asking me to verify pressure and reset the MMI. I did this while driving but beeping noise would not stop. I returened to dealership and they pulled a scanner left by tech in my car. So my confidence is not high on thjis dealership right now. I may try Audi in Ft Myers for my next visit. More

As I have become to expect, I am very happy with my service visit to Audi Naples. It was easy to make an appointment and Joey always takes good care of me. The work was done as expected and even got a service visit to Audi Naples. It was easy to make an appointment and Joey always takes good care of me. The work was done as expected and even got a complimentary tire rotation and car wash to go with my oil change. Joey also applies a discount coupon to my bill. I’m very happy to be a repeat customer! More

When ever I arrive at Audi Naples, I ask for Justin. I am never disappointed. He always pays attention to details in a timely manner. If I have a question, he gives a thoughtful and honest answer. He is very never disappointed. He always pays attention to details in a timely manner. If I have a question, he gives a thoughtful and honest answer. He is very well suited to customer service. He also has a good memory for what has transpired with my vehicle beyond the past invoices. In about six months, I will be ready for my eighth Audi. I do not think I was given a good price on my last sale ~ so you can be sure, I was ask Justin with whom I should deal with for sales. More

courtesy & cooperation I recently called for a repair. Joey immediately booked me for first thing the next morning. I was given a loaner and my car was ready for pickup th I recently called for a repair. Joey immediately booked me for first thing the next morning. I was given a loaner and my car was ready for pickup the following day. The Audi Naples staff couldn't have been nicer or more accomodating. More

He helped my son get a quick tire change on a damaged tire and got it covered with my tire protection plan . I was out of town , so it really helped me get him back on the road quickly tire and got it covered with my tire protection plan . I was out of town , so it really helped me get him back on the road quickly More

Andrew is always very thorough. He always makes sure everything is done correctly. He always follows up. Very happy with all of our visits. No problems. everything is done correctly. He always follows up. Very happy with all of our visits. No problems. More

Quality service that does not surprise me. Knowing the pedigree of the AUDI badge, I also knew that I could trust Naples AUDI with the best care that could be expected for my vehicle. I also kn Knowing the pedigree of the AUDI badge, I also knew that I could trust Naples AUDI with the best care that could be expected for my vehicle. I also knew that along with that, I could expect a team of top notch service personnel, and Justin Pavey is just that. He followed through from beginning to end with personalized care and concern. I am a perfectionist and felt assured with Justin's sincerity. I applaud Naples AUDI on their team of professionals. More

Every time I have brought my car in for service or minor issue, Andrew and the rest of the service team have gone above & beyond. issue, Andrew and the rest of the service team have gone above & beyond. More