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Audi Naples - Service Center

Naples, FL

4.7
204 Reviews

204 Reviews of Audi Naples - Service Center

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July 22, 2024

Always takes care of the customer no matter what the problem and stands behind their work More

by Chiprosenberg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Lowe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorian Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Bowles
Jul 23, 2024 -

Audi Naples responded

Thank you for your review and for choosing Audi Naples for your service needs. Patrick, Dorian and Patti are all amazing and they try their hardest to deliver a world class experience for their customers.

March 18, 2024

The Naples Audi dealership is a comfortable, friendly and straightforward place to either purchase or have service performed on any Audi… they communicate very clearly and make either experience easy and ple More

by hillarycusick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Collett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ellis, Andrea Krumin
Mar 19, 2024 -

Audi Naples responded

Thank you for your recommendation and for trusting your vehicle to us for your service needs. We try our hardest to give you a world class experience every time you visit our dealership!

February 28, 2024

Chasing resolution for 6 weeks! I signed an agreement for tire protection upon entering my lease in October '23. Had a flat on 11 January '24 - confusion b/n NAS & Audi on the con More

by jkball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Calhoun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Howe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Audi Naples responded

I am sorry to hear what happed to you at our dealership. Certainly it is never our intent to ever cause a customer any amount of frustration. I understand that you spoke to our Service Manager, Chris Calhoun and that he refunded your money. Again, our apologies for what transpired with NAS.

Mar 01, 2024 -

jkball responded

Thank you very much for the resolution. I'm staying with you - look forward to a smoother experience next time.

November 10, 2023

incredibly hard to get anything accomplished with them, No call backs and ignore any problem, They have now responded and helped to rectify the situation--I am very appreciative More

by rhbconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Headrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : tony
Nov 13, 2023 -

Audi Naples responded

Thank you for your feedback. I believe that you had a conversation with our General Manager, Thilo Schwill and that your situation has been rectified. If you have any issues in the future, please feel free to reach out to me directly at ryonkers@audinaples.com or my direct line at 239.687.2538.

October 09, 2023

Drew and John were absolutely amazing at fixing my car. The entire process was as smooth as possible and they were very attentive to all of our questions and details regarding the car. I couldn’t have foun More

by Viktoryia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Drew
Oct 10, 2023 -

Audi Naples responded

Thank you for trusting your vehicle to us for your service needs and for your feedback!. John and Drew are very knowledgeable and very customer focused. They listen to their customers and try to keep you updated on the progress of the repairs. We greatly appreciate your business.

September 28, 2023

Great service and friendly stuff. They know what they’re doing. Always gave proper information not hoax! More

by Kaustav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Collett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Audi Naples responded

Thank you for your feedback and for the 5 stars! We try our hardest to earn your business every time you visit our dealership.

September 27, 2023

Charged for work that was identified in a recall. Wasn’t having an issue when they said they performed the recall work but when I started having the EXACT issue described in the recall they said paym More

by Jw
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Service
September 26, 2023

Great attention to detail. Loved the video footage in the service bay where I could see what they were doing and the very detailed overview of what my car needs to run optimall More

by WLSTITES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew
Sep 27, 2023 -

Audi Naples responded

Thank you for trusting your vehicle to us for your service needs and for the 5 stars! The video footage from the technician working on your vehicle is very cool. Glad you enjoyed it!

September 25, 2023

Drew did an excellent job taking car of the servicing of my car. This dealership is always top notch when it comes to service. Always keeping you informed and excellent follow through. More

by BENNY10YDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew
Sep 25, 2023 -

Audi Naples responded

Thank you for trusting your vehicle to us for your service needs. We greatly appreciate your business!

September 24, 2023

This is my first Audi and I have been very impressed starting with the buying process. More

by ginsburgc
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Cardinale
Sep 25, 2023 -

Audi Naples responded

Thank you for your purchase and for bringing your vehicle in for service. We try our hardest to earn your business every time you visit our dealership. Welcome to the Audi Naples family!

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