Audi Naperville

Service here is excellent. Everytime we bring the Audi in for maintainence it's completed correctly. They always give us another Audi to drive while ours is being worked on which makes dropping the car off v for maintainence it's completed correctly. They always give us another Audi to drive while ours is being worked on which makes dropping the car off very easy. Robyn in service is excellent in communication and is very quick to call with status updates explaining what's being done, how long it will take and why. A pleasant dealer to interact with. More

Mike Macedon's service and care was off the charts at Continental Audi in Naperville. Mike was so attentive to all of our questions and needs and made our new car purchase a breeze and an overall great e Continental Audi in Naperville. Mike was so attentive to all of our questions and needs and made our new car purchase a breeze and an overall great experience. Everything from the simple process of a free car wash whenever I need one to spending time helping me set up the voice recognition on the car's system, Mike and the dealership's employees were so very accomodating. Not only do I love my new Audi Q5, but the comfort and attention to detail from the entire staff at Continental Audi has been exceptional. I spent three full days test driving every make/model SUV at numerous local dealerships in the area before I decided upon my Audi at Continental in Naperville. The service before and after the sale was beyond compare to the other dealerships. They have made me feel like a member of the family there and I can't imagine how I could be happier with my purchase or with their service! I am an absolute fan! More

After an initial positive experience in terms of describing the features and benefits of the Audi model we test drove, things went very sour when the business side of the transaction started. From t describing the features and benefits of the Audi model we test drove, things went very sour when the business side of the transaction started. From the opening statement that "we only make 5.5%" on our cars and "we can split that with you" it extended through a serious undervaluation of my trade in. The salesperson was extremely abrasive, unorganized and didn't seem to understand that we weren't going to be slammed into a model higher than what we outlined we were looking for. Poor communication from the dealership plagued the negotiations. They refused to take a reasonable offer, only to later accept a lower offer and complained about it. The final straw was them ending our transaction despite having a signed purchase agreement. Their sales manager was a decent guy and kept them in the game by being realistic about the situation, but in the end the salesman and General Manager exhibited extremely unprofessional behavior that leads to a recommendation that this dealership be avoided at all costs. More

Very professional. No pressure approach. Answered all my questions. Very knowledgeable about the business. Went out of his way to help me out. Reliable. Friendly. questions. Very knowledgeable about the business. Went out of his way to help me out. Reliable. Friendly. More

It was definitely my best car shopping experience working with Matt Laxton at Continental, and I've purchased 10+ vehicles for the family over the last 20 years! Matt was very informed about the many product with Matt Laxton at Continental, and I've purchased 10+ vehicles for the family over the last 20 years! Matt was very informed about the many product features, helped educate me and not pushy in anyway. Matt was thorough and understanding while we negotiated a very competitive price. A large, comfortable lounge was available for the wife and daughter while waiting. I was confident in making my Audi certified auto purchase with Matt. Thoroughly enjoy the A7 ubercoupe! More

I just bought an Audi from Dan Clark at Continental Audi, and it was a great experience. I have bought or leased a couple of cars from Dan, and each time was a great, smooth, pain free transaction. Audi, and it was a great experience. I have bought or leased a couple of cars from Dan, and each time was a great, smooth, pain free transaction. Dan is the friendliest, most honest and caring car salesman I have ever dealt with. I could have purchased a car anywhere from anyone, but I chose to buy one from Dan, because I know he'll deal with me fairly and honestly, and his goal is to make sure you're happy. (The Audi is great, too!) More

I came from out of state to buy a used Acura TL. My salesman, Jeff Garvey, was more than accomodating to facilitate the purchase and make the process as easy and smooth as possible. He went above and salesman, Jeff Garvey, was more than accomodating to facilitate the purchase and make the process as easy and smooth as possible. He went above and beyond to explain the features of the car and ensure my purchase was a satisfactory one. The entire process took no more than 1.5 hours. After going to many other dealerships first and experiencing high pressure sales, surprises throughout the process, and misleading/unethical behavior from salesmen/managers, Continental Audi is a breath of fresh air. It is clear that they run their dealership different from the rest and take a truly customer service oriented attitude. There were no surprises and even though I am out of state, I will be back. I could not be more satisfied. More