Audi Naperville

I wish I could leave a zero star I had the very unfortunate experience of having to put up with Mitch as the salesperson I unfortunately had approach me when I arrived at Audi to look at the Q5 bea unfortunate experience of having to put up with Mitch as the salesperson I unfortunately had approach me when I arrived at Audi to look at the Q5 beautiful and amazing car I absolutely loved it but I could not stand having to put up with Mitch he was extremely rude and ignorant and had terrible knowledge I went else where to purchase my new Q5 that I went to Audi Westmont that had wonderful service id never recommended going to any Napleton dealership terrible customer service they obviously do not care at all for the customers managers are also a bunch of vampires that want to suck everything out of you with fake markups and other additional charged that are fake and have no purpose for the customer beside to screw then over More

Mitch was amazing to work with! He is knowledgeable and is willing to go the extra mile. Both husband, myself and my father in-law all bought cars from him. He is knowledgeable and is willing to go the extra mile. Both husband, myself and my father in-law all bought cars from him. More

Couldn't expect much more but they just keep providing the best and most genuine customer service. Joe Silverman was our sales rep/brand specialist and he was not your typical car sales guy. He listened p the best and most genuine customer service. Joe Silverman was our sales rep/brand specialist and he was not your typical car sales guy. He listened patiently to our needs, greeted us with courtesy, answered our questions well and didn't pretend to know all the answers. He was truly focused on providing an excellent and well-informed car buying experience. He was a great brand ambassador for this dealership and Audi products! We bought the car that we were looking at and are very pleased. The used car was spic and span and was meticulously cleaned and detailed. The General Manager Dan Loose even took the time to talk with us to address our financial questions and made fitting recommendations. The finance head Tiffany Mervis was very pleasant, passionate about good work, and was sufficiently attentive to our questions. The head of tech Dan Sperro was very articulate and clear with coaching us through the car specs and features. Thus dealership is a prime example of what car buying experience should be. I recommend it to anyone who wants a pleasant purchasing process and you are sure to get genuine customer care from a staff that cares about doing good work and selling good quality vehicles. More

First time buying a car at this dealership, and it was a very pleasant experience purchasing our Audi Q5. I highly recommend Tyler Haines who was professional, knowledgeable, personable and POSITIVE! He wor very pleasant experience purchasing our Audi Q5. I highly recommend Tyler Haines who was professional, knowledgeable, personable and POSITIVE! He worked hard to earn my business! Tiffany Mervis made the paperwork a breeze and very professional!! More

Friendly staff, nice layout. Beware of hidden costs to listed price of a used car. Beware of hidden costs to listed price of a used car. More

Love my Audi and trust the dealership - especially the Service Department I think I will always come back here for my cars. Service Department I think I will always come back here for my cars. More

The Audi dealership in Naperville was top notch and had some of the best people helping us out to buy a car. They made sure we got exactly what we wanted some of the best people helping us out to buy a car. They made sure we got exactly what we wanted More

Very good experience. They stayed in contact with us before we were able to make it to the dealership and had the car ready to look at when we arrived. Tyler Haines and Da They stayed in contact with us before we were able to make it to the dealership and had the car ready to look at when we arrived. Tyler Haines and Daniel Loose were easy to work with and helped us get to where we needed to be to get the purchase done. Tiffany Mervis also made the paperwork easy to finish up and get us on our way. Very accomodating and went above and beyond. More

I can't thank Mitch enough for his help in getting me my dream Audi. He got me the car I wanted at a great price. He kept me informed throughout the process of building the car and notified me as soon a dream Audi. He got me the car I wanted at a great price. He kept me informed throughout the process of building the car and notified me as soon as it arrived. A very big thanks to MItch and Napleton. More

Buying a car should be a great experience and that’s not always the case. Mitch & Dan made it a great experience for me. I truly appreciate how Mitch stayed on top of the process.. got me in and out ther always the case. Mitch & Dan made it a great experience for me. I truly appreciate how Mitch stayed on top of the process.. got me in and out there quickly. In addition, Mitch knows his products and that seems hard to find these days. I will recommend Mitch to all my friends and family… As my keychain says - “Mitch, He’s my car guy” !!! More