Audi Naperville

I’ve purchased cars throughout the mid-west for personal use, always leaned towards certified to take advantage of the certification process and extended warranty. Of the BMW’s, Porsche’s I’ve purchased thi use, always leaned towards certified to take advantage of the certification process and extended warranty. Of the BMW’s, Porsche’s I’ve purchased this Allroad was in the absolute best condition of all of them! The process (all online with Amy “Brooks”) was fair to me and Naperville Audi. Closing of the purchase in Naperville after a 3 hour drive in a snow storm was worth it, painless and Amy appreciated that I had another 3 hour drive home, moving the process forward. The introduction of the cars features (Dan) were amazing and thoroughly informative, usually I would blow these off. I know this review sounds like I’m related to the dealer….not….we are Detroit Lions fans! More

We were looking for a specific make and model used car. This dealership had one that ticked all the boxes. Our salesperson, Amy Brooks, went through all the information she had on the car and addressed all This dealership had one that ticked all the boxes. Our salesperson, Amy Brooks, went through all the information she had on the car and addressed all of our questions/requests. She worked with us throughout the car buying process — providing conscientious and professional customer service that was by far the best we’ve received in any car buying purchase. More

RJ is a phenomenal salesperson. Definitely ask for him if you are looking at an Audi in Naperville. He is very personable and knowledgeable. Made the process of acquiring my new Definitely ask for him if you are looking at an Audi in Naperville. He is very personable and knowledgeable. Made the process of acquiring my new vehicle very easy. It was my first time looking at the Audi brand. RJ explained all the features and benefits. He takes the time to listen and no pressure. More

Very Smooth transaction, assisted with shipping. Simon was awesome. Do not hesitate to use them. Simon was awesome. Do not hesitate to use them. More

This dealership is awful, especially after the sale. It's impossible to get in contact with anyone by phone as the line rings and rings. I purchased a used Audi, which was involved in a collision less t It's impossible to get in contact with anyone by phone as the line rings and rings. I purchased a used Audi, which was involved in a collision less than a week after purchase. My insurance company deemed the car a total loss and I cancelled the extended warranty with Sure-Guard Products International, who is Audi's warranty administrator and they refunded the dealership immediately. This dealership is now refusing to refund my money. They have breached the warranty agreement by not issuing the refund within 30 days and are now claiming they have up to 90 BUSINESS days to issue a refund. No regard for customer service after the sale!!! More

Mitch Massaro was extremely helpful in my new car purchase. Especially in being the liaison between the new car sales manager and myself! I will definitely use Mitch in future new car purchsaes! Than purchase. Especially in being the liaison between the new car sales manager and myself! I will definitely use Mitch in future new car purchsaes! Thanks Mitch!!! More

Dealership is clean and modern. Staff asks how they can help when you walk in and service department is helpful Staff asks how they can help when you walk in and service department is helpful More

Mitch was great. Made the process simple and easy. Did not waste our time and was very helpful. Made the process simple and easy. Did not waste our time and was very helpful. More

Great experience. Mitch was helpful and friendly and he actually was quite knowledgeable about the cars. He was able to answer all my questions and he was not aggre Mitch was helpful and friendly and he actually was quite knowledgeable about the cars. He was able to answer all my questions and he was not aggressive with the sales tactics. More