Audi Morton Grove - Service Center

Long time customer of this dealership and I can say I think things are going in the right direction. The service director is highly knowledgeable and always a pleasure to work with, think things are going in the right direction. The service director is highly knowledgeable and always a pleasure to work with, More

2017 Audi A4 defective tire We bought a 2017 Audi A4 and since the purchase have had nothing but problems with this dealership. We brought the car in because the presensors ke We bought a 2017 Audi A4 and since the purchase have had nothing but problems with this dealership. We brought the car in because the presensors kept going off and the system would brake and steer for no reason. This Audi dealership did nothing. Today, brought in one of the tires that had blown out on the highway. They indicated that we didn't buy the tire warranty from them. I told them the car only had 10,000 miles and the tire was defective and should still be under the manaufactures warranty. They said yes but we would have to go to the manufacturer. So rather than them contacting the manufacture and exposing the issue to get a replacement tire for the car they sold us. Pretty much we were left on our own with a defective tire that could have killed someone and they did nothing to try to resolve the issue. Worst service department. More

MY AUDI OF MORTON GROVE EXPERIENCE I brought my S5 for scheduled maintenance and was told by service advisor Randy that it will take a few hours to complete. I was told that I can have I brought my S5 for scheduled maintenance and was told by service advisor Randy that it will take a few hours to complete. I was told that I can have shuttle service drive me home and back to pick up the car which is a wonderful and convenient service! When the car was done I received a call from the advisor and at that time I respectfully requested shuttle service. Very shortly thereafter the driver came and we drove back to the dealership. I had a very pleasant conversation with the driver and I can honestly say that I was very impressed by his professionalism and wise behavior. I think he is an exceptional asset to Audi of Morton Grove and I strongly believe he would make an excellent salesperson! His name is MICAH and I want to thank him from the bottom of my heart for the respectful, professional and courteous service, please keep up the great work! More

Bad service Worst experience in oil change and detailing. Oil wasn't topped off, dirty and dusty after detailing. Every time I come for service car wash very terr Worst experience in oil change and detailing. Oil wasn't topped off, dirty and dusty after detailing. Every time I come for service car wash very terrible. More

Best service around We purchased an Audi A7 from Ramzi Azawi and his efforts and professionalism is one I would recommend anyone to. Ramzi Azawi was re-located to this de We purchased an Audi A7 from Ramzi Azawi and his efforts and professionalism is one I would recommend anyone to. Ramzi Azawi was re-located to this dealer and we located him and recently had service done. He followed up with me the night I received my car back to ensure my experience went well. Very commendable person. Thanks Ramzi as we will return for our next Audi Q7. -Ron Miller More