Audi Morton Grove

Dealership staff was very courteous and friendly and attentive to customer needs.They were prepared to make customer happy to earn the business, especially with pricing and getting us what we wanted in attentive to customer needs.They were prepared to make customer happy to earn the business, especially with pricing and getting us what we wanted in the vehicle. Business and Sales manager was thorough in their style of presentation and making sure all the aspects of the sale were addressed adequately. They prepared and delivered the vehicle is a very short time knowing that we were to drive it to Indiana the same night. Overall the experience was very pleasant and enjoyable since the most important thing we observed and experienced was the dealership staff were normal people and not snooty or high headed like other luxury car dealerships and our previous experience at other in buying similar German luxury models. This is a very key selling point for the staff to treat all customers alike which will definitely guarantee more sales for them and is also the basis of our 5 star rating for the dealership. More

I purchased an A6 and I have to say the customer service and attention to detail were unlike any experience I have ever had. Kudos to McGrath Audi for going the extra mile! and attention to detail were unlike any experience I have ever had. Kudos to McGrath Audi for going the extra mile! More

McGrath Audi Dealer did an outstanding job to meet my new car needs! Rich Margaritondo was a wonderful representative to work with to review/test drive Audi A6. He worked closely with sales management team car needs! Rich Margaritondo was a wonderful representative to work with to review/test drive Audi A6. He worked closely with sales management team and prepared an attractive A6 purchase proposal and won my business. The technical sales team was terrific on pick-up to walk through all features of the car, and with very good depth. I was able to drive off the lot and feel confident that I could operate all the new technology features. Thank you Gabriela. The Finance/Leasing staff was very patience and throughal to review the paperwork and loan information. All information was clearly communicated and highly professional. McGrath is the place to go when looking to purchase an Audi! More

I went on Memorial day at the Closing time yet I was served very Well without any rush We signed an agreement 2 hours after closing time. Everyone was very friendly they bared all my hesitation and answ served very Well without any rush We signed an agreement 2 hours after closing time. Everyone was very friendly they bared all my hesitation and answered all my questions on timely manner I highly recommend this dealership More

Overall it was an excellent experience. I have never met a more pleasant and caring sales associate before. I got a good deal and more importantly a very personalized service. I would go back to them when I a more pleasant and caring sales associate before. I got a good deal and more importantly a very personalized service. I would go back to them when I decide to buy my next car. High recommend them. More

I didn't just go in to buy a car - I went to get educated and look at options. Carl and Rich helped me understand all the options and trade-offs, gave me a good trade-in value for my old car, got m educated and look at options. Carl and Rich helped me understand all the options and trade-offs, gave me a good trade-in value for my old car, got me into a very nice pre-owned vehicle and Cody even worked hard to get me a better interest rate on the loan. Best experience I ever had visiting a car dealership - usually it was like going to the dentist More

I had a great experience working with Adam Ricco and McGrath Audi. The sales process was non-aggressive and the whole team at McGrath worked with me to better understand the car and dealer services. I w McGrath Audi. The sales process was non-aggressive and the whole team at McGrath worked with me to better understand the car and dealer services. I would definitely recommend McGrath to any prospective new or used car buyer. More

I wanted to say what pleasure it was to buy my first Audi from Mcgrath Audi ! My sales person, Gabe, was very helpful and I didn't feel any sales pressure from him at all! He even came in on his day Audi from Mcgrath Audi ! My sales person, Gabe, was very helpful and I didn't feel any sales pressure from him at all! He even came in on his day off to deliver the car to me. I would definitely buy another car from Gabe, and McGrath again!! More

The experience was fantastic. They immediately found a car that met all of our qualifications. Great car, at a great price, with great service and attention to detail. Couldn't have asked for anything mor car that met all of our qualifications. Great car, at a great price, with great service and attention to detail. Couldn't have asked for anything more! More

ATTENTION!!! EVERYBODY READ THIS! MR. MCGRATH PLEASE READ THIS! First of all I'd like to say that I have never experienced anything like that ever in my life. Being a small business owner I understand how im THIS! First of all I'd like to say that I have never experienced anything like that ever in my life. Being a small business owner I understand how important is the customer satisfaction and the proper business etiquette. I would never assume that something like that might happen in a business of the size of McGrath Audi dealership. After a service visit on 24 January 2013 I went to McGrath to do the recommended maintenance. The service manager Terry Trickatt refused to give me service and literally told me to get out of the store. He advised me to take my car to a different dealership and said that I'm not welcome to the McGrath auto group. He repeatedly asked me why did I leave such a low score on the telephone survey that I filled in after my service visit on 01/24/2013. This whole conversation is happening in front of all the service advisors, waiting customers, receptionist and the cashier. I was in such a shock I was unable to speak. Then Terry asked me in front of everybody "Do you speak English?". I've never felt so humiliated and discriminated in my life. In my opinion surveys are created so that customers can express their experiences freely. Discussing an outcome of a survey in front of a customer and employees is outrageous and unacceptable. Refusing to give service to a potential customer based on a survey results is unprofessional and borderline insane. Tonight I was ready to spend more than $2000 service based on their recommendation but apparently I have to find a dealership with integrity and professionalism. If I was the owner of a large chain of dealerships in the Chicagoland area I'd be very careful who I hire and I would demand that they treat my customers with respect and professionalism. More