Audi Morton Grove

Omar R Impressive Young Man I called Audi of Morton Grove regarding a low mileage BMW and spoke with their internet sales and they connected me with Omar Ramirez. I made an appoi I called Audi of Morton Grove regarding a low mileage BMW and spoke with their internet sales and they connected me with Omar Ramirez. I made an appointment for the following Friday but unfortunately I could not make it. I stopped in the following Saturday on a chance and met Omar and it was late and they were closing but he was nice enough to show me the car. No pressure sales tactic from Omar, I told Omar that I liked the car and would be back Monday. I gave him my info and off I went. He called me that Monday morning for a follow up call and I said I would be there but late, he said no problem. I got there he had the car ready and off we went for a test drive and I liked the car as soon as I drove it. Long story short I got a great sales guy who listen to what I needed and received a decent price for my trade. So no surprise I purchased the BMW. I was truly impressed with this young man and his level of professionalism. If you are in a market for a new or pre-owned vehicle I would highly recommend you see Omar Ramirez for all your automotive needs. More

S5 Sportback with Chris Fantastic service, Professional, Friendly, Knowledgeable reps. We were able to spend some time with Chris L. , test driving S5s. Chris was very prof Fantastic service, Professional, Friendly, Knowledgeable reps. We were able to spend some time with Chris L. , test driving S5s. Chris was very professional,knowledgeable of the various models/packages they had to offer. The test drive was was awesome, we were able to talk through a bunch of options and configurations. We were also engaged with Dan H, and he couldn't be friendlier. The dealership is very professional, efficient. We felt very attended to and engaged throughout the process. Looking forward to working with Chris and the team again! More

Awful experience Beautiful dealership filled with dishonest employees. I was told I was pre-approved and went in for test drive with the gas light on only to find out Beautiful dealership filled with dishonest employees. I was told I was pre-approved and went in for test drive with the gas light on only to find out they hadn't run my credit. Knowing my score is low I made sure several times I was pre-approved so I didn't waste my time. I was lied to and while waiting to see if they could approve me I found out the car was sold through an email from CarGurus. Three hours later they told me they couldn't approve me and the car was sold. Very shady staff. Unprofessional and put on a good act. Think twice before going here. Motoworks is a much classier organization that is honest. More

Team Reny I recently stop by the other night in search of a car for my daughter.The size of the McGrath dealership was very overwhelming at first. I was pleasa I recently stop by the other night in search of a car for my daughter.The size of the McGrath dealership was very overwhelming at first. I was pleasantly greeted by the manger and waited for a salesman to assist me. After a test drive and speaking with my salesman and his manager, we worked on a deal that sold me the car. Reny the sales manager and Chris Lopez my salesman we’re very happy to accommodate me in purchasing our new car. They were very considerate and polite. It was the easiest transaction I’ve ever experienced in buying a car. They were very curtious and understanding. I highly recommend stopping by and speaking with them refrain new or used vehicle. I plan on seeing them next month for the purchase of another vehicle for my family. Keep up the good work! All the best Lawrence Brannen More

New to me vehicvle purchase went smoothly I stopped in to test drive not convinced that I would be joining the Audit ownership family. Scott walked me through options and was the final reason I stopped in to test drive not convinced that I would be joining the Audit ownership family. Scott walked me through options and was the final reason I closed the deal. Again, a busy Saturday late morning with many other possible buyers, yet Scott was attentive and made sure I was being moved through the process. I would consider this dealership again and have recommended others to seek out Scott to review inventories and possible purchases. All personnel were professional and patient in the entire process. I have been back for my car washes and some recall work; all went well! More

hard negotiations,but excelent results I had great experience with salesman Lucas Saliba.He was very informative and knowledgeble.He answered on all questions and was very helpful.Really ni I had great experience with salesman Lucas Saliba.He was very informative and knowledgeble.He answered on all questions and was very helpful.Really nice guy and very professional.He was very patient and spent a plenty of time with me and my wife to help and find the best car for us.Thank you Lucas. More

I didn't know a car deal could go this wrong. Buyers beware! I purchased a Certified Audi A7 2015 from Audi Morton Grove with the salesman (Meet Nayer) and used car sales manager (Reny Benyamin.) I paid more for I purchased a Certified Audi A7 2015 from Audi Morton Grove with the salesman (Meet Nayer) and used car sales manager (Reny Benyamin.) I paid more for the certified vehicle because it is ensured at purchase and up to 100k miles bumper to bumper. I noticed damage to the passenger front door. Reny assured me they would pay to fix the damage in full through a local Audi dealership in Kansas City. I have this in writing. Its $2000 in damages, and if it had been fixed prior through the previous owner, it would have rendered it "certified." The local Audi in KC contacted them through email and left phone messages with no response. I have complained in writing multiple times, to my salesman Meet Nayer and left phone messages with Reny and the General Manager with no response. I have other people contact them on my behalf who were also ignored. I believe they may have sold me the car for more knowing it was no longer certified at a higher cost and false warranty. A larger issue at hand, I was given a temporary tag for 30 days twice while they attempted to register my vehicle. This is Jacki Saliba's responsibility. I have many corresponding emails, ignored emails, and a recorded phone conversation. She dodged my called for weeks and even admittedly forgot about registering my vehicle and sending me an additional temporary tag. I have had to drive/not drive without tags or registration for months. She refuses to register it to Arkansas (which is my permanent address) and I am moving back there this month. She refuses to send me the documentation to allow me to register the vehicle myself. This has prevented me from driving the vehicle and has also greatly disrupted my income. My last email stated her refusal to register my car was going to result in me getting a third party involved. She still will not email or return calls. Lastly, at the end of the purchase I asked for copies of all the paperwork. I was handed a USB jump drive and was told this is how they serve all their customers their purchase paperwork. The jump drive is empty. This is very concerning. I have already put around 20k or more into this purchase and do not know if its truly certified, 2k in damage, no registration or license plates, and no way to accomplish this on my own.I have now involved 3rd parties to handle this issue. These are only the major issues I have faced. Other broken promises, flat out lies, and basically the worst customer service I have ever received should be duly noted. I am dumb founded by this experience. More

Don't buy a used car I bought a used Volkswagen GTI, and the car is pretty solid. Runs good, but there are a few cosmetic issue. The door handles fall off frequently, but I bought a used Volkswagen GTI, and the car is pretty solid. Runs good, but there are a few cosmetic issue. The door handles fall off frequently, but they pop back on. Also, once I took the car to the wash, all the flaws appeared. There are yellow scrape marks, and lots of scratches that were hidden well. I was okay with those things, but when I reached out about this stuff, I get no response. I've called 4 times asking to ask someone about the warranty and they never answer or return calls. I've also called for questions about financing to confirm that everything went through correctly on my end, but I can't get through at all, and I never get a call back. I've tried to call to setup a time for my free car washes and I get no response. However, when you're trying to buy a car everyone is responsive, and caring. Long story short, once you have the car they suck. Support is terrible, and they hide a lot about their used cars. If I had a friend looking to make a big investment in an expensive piece of German engineering, I would recommend another dealer. For the price I'm paying, and for all the extras and warranties I was promised/paid for, I'm not happy that I don't receive any support. I wish I could list out the people who have helped me, but I dealt with so many different people. And I was on the fence about buying the car that they had me dealing with 4 different "sales managers" and I couldn't keep their names straight. I think I marked down one of the guys I dealt with, but it's hard to remember. For the price of the cars, I would go to a different luxury car dealership. With what I'm paying, I expect quality service for the time I own the car. Or at least some service. I've literally been given none since I bought the car 3 weeks ago. More

Unprofessional Very unprofessional. You can tell they don't train their employees. How is she a manager when she cant answer any questions about the vehicle? I expec Very unprofessional. You can tell they don't train their employees. How is she a manager when she cant answer any questions about the vehicle? I expected more from an Audi dealership. More

Great customer service I set out to find a great deal on a Audi Q7 , And went to the dealership on the most busy day of the week, through all the crazy of the day this very I set out to find a great deal on a Audi Q7 , And went to the dealership on the most busy day of the week, through all the crazy of the day this very young salesman come to me ask me if needed help. I said yes, And he went over and beyond for me and my family to make sure I got the car I wanted at the price I wanted, Snd stayed with us through the whole process and I’m happy to say that clay Vesser along with the sales team did a great job and sold me as a lifetime Audi owner. More