Audi Monterey Penninsula

I took my car in several months ago for a squeak. They ordered a new spoiler, installed it, and it still squeaks. They had my car for three weeks. Last week I tried to make a service appointment o They ordered a new spoiler, installed it, and it still squeaks. They had my car for three weeks. Last week I tried to make a service appointment online - zero response. Today, I just tried to make a service appointment. No one answered. The service here is awful.. I'd give it a zero if possibl.e More

Tony in sales was great! We love our SQ5! Tony made the buying experience easy and painless. I recommend this Audi dealership. They are very customer focused! We love our SQ5! Tony made the buying experience easy and painless. I recommend this Audi dealership. They are very customer focused! More

I recently purchased a new Audi from Monterey Audi, and I couldn't be happier with my experience. From the moment I walked in, the staff was welcoming and knowledgeable, making me feel comfortable and confid couldn't be happier with my experience. From the moment I walked in, the staff was welcoming and knowledgeable, making me feel comfortable and confident in my decision. They worked with me to find the perfect car for my needs and budget, making financing easy and stress-free. The service didn't stop there - the team at Monterey Audi continues to provide exceptional care and support for my vehicle. I am so happy with my purchase and highly recommend this dealership to anyone looking for a quality Audi and top-notch customer service. More

Rude and abusive call from general manager Price online does not reflect $1,400 invisible clear coat scam Bait and Switch…unavailable car is still listed on website I test drove a used Hyundai online does not reflect $1,400 invisible clear coat scam Bait and Switch…unavailable car is still listed on website I test drove a used Hyundai Sonata on at Cardinale Audi with Anthony. He was polite, delightful and professional, but was busy the next morning with other customers. We had to test drive before Anthony was available so my son could go to work, so Alex stepped in. I asked if Anthony would still get credit, and he assured me he would. After returning from the test drive, we started the process to buy the car. In addition to the advertised price, the dealership adds an additional $1,400. Alex was unable to tell me exactly what the charge entailed. Apparently this is the invisible “clear coat” scam dealerships have been pushing since I started purchasing cars in the 1980’s, and I said this was a deal breaker. The sale appeared to move forward, albeit at a snail’s pace. No financing, we were paying cash, so why the wait? We waited for about two hours during which Alex carried on an in depth conversation with the windows washer while we waited and waited. After a while, I asked for the Carfax report and asked why the mileage was higher on the report than on the car. It was only 4,000 miles more, but the process instantly stopped as they said they are no longer able to sell the car. They were surprised at this, which was clearly a data entry mistake at the car’s last service location. Alex said they would probably sell it back to the auction service because it takes six months to correct a Carfax mistake. Disappointed and with about two hours wasted; we left. Imagine my surprise to find a few days later, the car was still listed for sale on their website at an even higher price. Classic Bait and Switch: the customer is drawn to the dealership because of this advertised car, which is not available, but hey…we have other more expensive cars for sale! This is fraudulent. Before driving the Hyundai, I had met with Edrick at Cardinale Nissan to drive a Sentra. Edrick was delightful. He said to let him know if I was interested in any cars within his group. I misunderstood and thought he meant the Nissan dealerships within the Cardinale group. He called during the two hours of waiting at Cardinale Audi and I discovered my error. I felt bad because Edrick would make the car buying process delightful. Because the deal was dead at Audi, I contacted Edrick, and asked if there was any way he could sell me that car or one comparable. Frustrated and wondering if the Audi dealership simply refused to sell to me because I wouldn’t pay for their $1,400 “invisible protection”, I called the corporate offices, which in turn had Scott, the general manager of Cardinale Audi call me. Scott started the call on the offensive accusing me of playing sales people against each other. I asked why he raised the price of the car and kept it on the website if it was not available. He said he changes used car prices every day, but it was not available to buy. I asked if this was “Bait and Switch” and he became angrier and more offensive claiming I don’t understand the concept of Bait and Switch; although I doubt its meaning has changed since studying for my Business Degree. We discussed the additional 1,400 “clear coat” charge. He said this is added to all the cars they sell, but is not reflected in the advertised price. I asked if customers have the right to refuse this scam, and he said they can refuse to buy the car. I asked why Alex refused to accept a certified check from Navy Federal Credit Union. To his benefit, Scott said they would have no problem accepting a certified check from NFCU. Alex would have had me bring a personal check or cash. Scott was angry and unpleasant, telling me I’m not the kind of customer he wants purchasing from Cardinale Audi (his words exactly). He only became less nasty when I said I will take the time to share my experience with others online. Because of this, he did offer to contact me when they are able to rectify the Carfax mistake. Online reviews are how we protect other purchasers from going through the same unpleasant experience. I have purchased many cars, most of which have been very pleasant in the past 20 years when most dealerships became more respectful of their customers. It’s been over a week since I tried to buy the car, and it’s still listed for sale on their website. More

I’m buying a car from San Diego. The staff at Audi Monterey has been so great and communication and making the process easy from afar. The staff at Audi Monterey has been so great and communication and making the process easy from afar. More

Was all in all a great experience, Hung was very informative when we signed, Joey was great and getting everything set up to switch from Lease end to purchase. informative when we signed, Joey was great and getting everything set up to switch from Lease end to purchase. More

Dealership was great,the salesman David Rios was amazing in staying in touch with me and updating me. It was from start to finish very enjoyable in staying in touch with me and updating me. It was from start to finish very enjoyable More

We had an excellent experience with the crew at Audi Monterey. After having Steven Creek Audi totally screw up my 7 month long factory order for an SQ8, and almost making me abandon Audi brand forever w Monterey. After having Steven Creek Audi totally screw up my 7 month long factory order for an SQ8, and almost making me abandon Audi brand forever with their hideous service, Audi of Monterey saved the day. All that we met and worked with there were outstanding, they made a huge effort and located the still rare SUV back East that was 98% configured to my original order at Steven Creek, who never even communicated with me. special shoutout to Joey Sheinfield. More

Really? Lies, fleas, fleece, flim-flam, trickery, w...t.... f-ery is this...? you name it. We have never heard so many bold faced lies, even from scrappy oldtime used car dealers. They claim to d w...t.... f-ery is this...? you name it. We have never heard so many bold faced lies, even from scrappy oldtime used car dealers. They claim to do things that can only be done at factory, to get you to sign. They state that the requested options are no good, that they always change them [to the ones that they have on the lot], because those are "far better" and "what everyone wants". The price went up and options sideways every time they communicated (email, telephone), even with the vin and stock number posted with details. After they sent the purchase offer via email, there was endless f-ery and dickery. "You want it at that price? We'll take out the stereo, [yes roof racks, no roof racks, $400, $700]", and increasing $$$$ over Audi price. Already reported them. How close to fraud to you really need to get? People want these vehicles. Why force it? Why fraud it?? Bold faced bullying to get you to sign, demanding and threatening. Yes, really. 27 calls/emails from 5 different people, marketing and harassing but no negotiation. After I asked them to stop contacting me 2+ weeks after we couldn't engage to conclusion with a drive away, I stated that I had gone to another dealer. They demanded to know which dealer and threatened that they would tell that and every dealer that I was "tire kicking", not buying and that they would take that car so that I couldn't. They did in fact call another dealer. Twisted. More

Pre-sales good, after sale mediocre service We bought a used Q7 this week (Nov 11th, 2019). The salesperson (Grace Larson) courteously showed us the car and we took a test drive. Things seemed f We bought a used Q7 this week (Nov 11th, 2019). The salesperson (Grace Larson) courteously showed us the car and we took a test drive. Things seemed fine and we decided to purchase. We'd reserved the car with a $1000 deposit. The sale contractual process went reasonably fine. We asked for a CPO certificate and Scott Knight (the finance manager) gave us a one-pager to sign. However, he didn't include it in the doc package he gave. I've since asked him repeatedly to send it along with a soft (electronic) copy set of the dox. However, when we were leaving, I noticed that the easy entry/exit function wasn't working - which slides the driver's seat back and raises the steering wheel. We asked them to correct it and when they couldn't after 40 minutes, we asked them to deliver the car. Scott refused it first but then relented. The car was delivered after a day and a half, but the function doesn't seem to be operational. Zeeman More