Audi Mission Viejo - Service Center

Friendly helpful staff, excellent follow up and communication regard in g the status of my service. I was in and out quickly securing an Audi loaner. communication regard in g the status of my service. I was in and out quickly securing an Audi loaner. More

Audi Mission Viejo has been servicing my car for many years and they’ve always been very thorough, great at communicating and easy to work with. I highly recommend their service department. years and they’ve always been very thorough, great at communicating and easy to work with. I highly recommend their service department. More

Terrible experience with Audi Mission Viejo.1) They Terrible experience with Audi Mission Viejo. 1) They could tell why my car jerked forward when I pushed on the gas. After keeping the car for a few Terrible experience with Audi Mission Viejo. 1) They could tell why my car jerked forward when I pushed on the gas. After keeping the car for a few days, they suggested "use a better gas!!!!!" 2) I picked up the car and things got worse and then AC stopped working so took it back. This time Iwas told the cylinders are misfiring and A/C needs to be change, parts coming from Germany took 2 weeks. 3) meanwhile was told my 2 year old car needs new front tires and brakes. The rear tire are immaculate, turns out this dealer forgot to rotate the tires in all 20Ks despite multiple visits to the dealer including 2 recalls. Still wouldn't exchange the tires instead they honored me with a "complementary tire rotation". The manager, John Hatcher believes that these cars brakes run out fast, checked online complete nonsense. He also claimed that tire rotations are not usually offered by Audi. Nonsense!!!!!! 4) finally get the car back, the car was returned to me extremely dirty, rubbish in the trunk and dirty windshield. They didn't even bother to wash the car. 5) Got home. Noticed that my carpool decal and parking access decal with chips) are gone without letting me know. Called Audi and hours later I hear back that they changed A/C through the front windshield and cracked it when tried to put it back. Hence the decals gone 🤦🏻‍♂️ 6) 4 days later and no call from Audi since they promised me to locate the decals. Monique Leneker who was the agent helping me has been awful at getting back to me about this. My worst experience with a dealer and a car company. John Hatcher needs to reassess the way he runs his dealership. Hossible service. I will take this all the way up to Audi management. They wasted hours of my time and didn't accept their mistake. Would stay away from Audi. Afterall they are the same company as VW who was trying to cheat the exhaust system showing that they run much cleaner than they actually do. More

Greg was courteous and pleasant. Only complaint ( are needed to be there overnight for updates. There were five plus yearly service). I had asked when they called to say that car would have to stay overn needed to be there overnight for updates. There were five plus yearly service). I had asked when they called to say that car would have to stay overnight if they could pick me up or deliver car next day, However when they called next morning they said that I would have to pick car up. More

Have to agree with other reviewers, Monique is awesome. This was my first time taking my car to the Audi MV service dept, couldn’t have been any easier. As said, Monique was terrific, really friendly and This was my first time taking my car to the Audi MV service dept, couldn’t have been any easier. As said, Monique was terrific, really friendly and so professional - a terrific ambassador for the dealership and Audi! Setting up a loaner car was super easy, adding to the overall satisfaction of choosing this dealership as my Audi Dealership. B. Marshall More

Great responsive customer service .. The service Great responsive customer service .. The service department was phenomenal in addressing a issue I had with my vehicle. I would HIGHLY recomm Great responsive customer service .. The service department was phenomenal in addressing a issue I had with my vehicle. I would HIGHLY recommended service department!! If you live in Orange County, Ca go to this dealership! More

My car was in for 30k service. Jorge helped me and he had the car ready as promised on time and all washed and clean. the car ready as promised on time and all washed and clean. More

The Service department continues to be an absolute delight to work with. The Staff are professional and courteous. Thank you for a job well done delight to work with. The Staff are professional and courteous. Thank you for a job well done More

Absolutely fantastic customer oriented group of people – from the sales team to the service department. I can only highly recommend Audi MV. Top notch and definitely worth a detour. from the sales team to the service department. I can only highly recommend Audi MV. Top notch and definitely worth a detour. More

Mission Viejo Audi provided me superior service. I highly recommend Mission Viejo Audi for their attention to detail, keeping me advised to the current status of my car. recommend Mission Viejo Audi for their attention to detail, keeping me advised to the current status of my car. More