Audi Mission Viejo - Service Center

The service department is fast and helpful making each stop easy and to the point. I'm very happy with the service. i definitely don't have any complaints after a visit. stop easy and to the point. I'm very happy with the service. i definitely don't have any complaints after a visit. More

Friendly, helpful, accommodating, and I did not feel pressured to purchase anything I did not need! Always will top off oil happily! Great experience always! pressured to purchase anything I did not need! Always will top off oil happily! Great experience always! More

Took my Audi A3 TDI for a broken visor clip, Denny took care of that plus a recall on the fuel tank's filler neck and a car wash. He knows that I was on my way to work when I dropped by, so he got me out care of that plus a recall on the fuel tank's filler neck and a car wash. He knows that I was on my way to work when I dropped by, so he got me out of there in less an hour. It was great. More

First, the repair cost too much, and I wish I knew of a cheap great neighborhood mechanic who could fix my Audi like it was an old VW bug. But because my Audi's engine looks to me more like a rocket ship t cheap great neighborhood mechanic who could fix my Audi like it was an old VW bug. But because my Audi's engine looks to me more like a rocket ship than a bicycle, I feel the only good Audi mechanic is a factory trained mechanic, so I feel I must go to the dealer for repair. Considering I am not at a neighborhood mechanic's shop (where I can't sit on a chair for fear of getting grease on my clothes and the only magazine is last year's Car and Driver), and considering the dealer resembles a Hyatt (but is more expensive!), I think this Audi dealer is great. They are super nice. They explained everything. I think if I fixed every little thing the minute they told me it might become a problem, my car would drive perfectly and last forever. As it is my car is still fantastic. I love my old Audi. It looks new, it drives absolutely great, it has so much power (another waste of money! but ...!) (Sometimes when I accelerate and I know I'm wasting gas and money, I rationalize that I don't go to a shrink and I don't smoke, so I deserve the reward of passing everybody else on the freeway for just a few minutes!) I recommend this dealership. More

Best service experience I have had at this Audi dealership, and have been coming here for more than 3 years. Huge improvement over past year. dealership, and have been coming here for more than 3 years. Huge improvement over past year. More

Audi Mission Viejo is over the top service. Love the attention to detail...every employee trained how to value customer...make it a great experience. Couldn't be better! attention to detail...every employee trained how to value customer...make it a great experience. Couldn't be better! More

I can't believe I've already put on 15,000 miles in only 7 months, but I knew exactly where I wanted to go for my 15K scheduled service—Audi MV. This was my first time working with Tom and it was de in only 7 months, but I knew exactly where I wanted to go for my 15K scheduled service—Audi MV. This was my first time working with Tom and it was definitely a pleasure. I couldn't afford to wait for my A5 to be serviced so Tom quickly got me in and out with a new A4 courtesy car and had my car waiting for me first thing the next morning. Tom's a great guy—warm, welcoming, honest—and makes the whole dealership experience worth driving 25 miles to Mission Viejo for. He answered all of my questions, explained everything I needed in detail, and assured me this was a good place to be. Thanks! More

I don't do a lot of reviews, but I'm happily providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was ver providing a quick review of the service I received at Audi Mission Viejo. Had to bring my A-4 in for brakes and 45,000 mile check-up. Jorge was very helpful in identifying the service that would be covered under my Extended Warranty and ensuring that we did those things. I received a call later in the day explaining the additional service I would need for my brakes and we discussed whether certain symptoms of oil use were a problem. He explained their process in assessing whether there is an issue and how we would work together to determine and then resolve any issue. I appreciate the friendliness, the complete explanations of needed work, and the excellent follow-through. More

My experience at Audi of Mission Viejo was great. Service was excellent and the staff was super friendly. Tom Carvalho was very knowledgeable, helpful, and honest. I would definitely recommend usin Service was excellent and the staff was super friendly. Tom Carvalho was very knowledgeable, helpful, and honest. I would definitely recommend using Audi MV for all your Audi service needs. More

Leased our new Audi allroad from Audi of Mission Viejo earlier this year, first time customers. We rec'd a '5k svc due' reminder via email fr them that week and a scheduled SERVICE DUE light lit up on ou earlier this year, first time customers. We rec'd a '5k svc due' reminder via email fr them that week and a scheduled SERVICE DUE light lit up on our dash. We were running errands near the dealership and decided to to see if just maybe we could drop-off our car for the 5k svc and obtain a loaner to continue with the day's "to-dos". WOW!!!- spoke with Ali, (hope I have her name correct), she said YES... no problem, bring the car right on in, (11AM on a Thursday). We pulled into the service drive 10 minutes later, met by a host and sent inside to Craig, our assigned Svc Advisor- he brought us up in the data base/we initialed the paperwork and informed that our car should be done by 5PM/open till 7PM. We then spent a few more minutes with Loan Car paperwork/just 'initials'- offered cold bottles of water for the road, then out the door to a new, clean, fueled-up Loaner... all in minutes. Craig phoned at 3:30/4PM to alert our service was complete/we hadn't even returned home yet. We topped off/fueled the Loaner and back to AUDI of MV, the cashier had our paperwork- no chgs for first svc. Craig met us in the service drive with the keys and sent us on our way/our car serviced & washed and due back in 10k mi.s or 12 months. Now, I wouldn't expect that this could happen with such ease each time our car needs service- but... the fact that it did happen this time/was able to happen at AUDI of MV deserves mention>>> it indicates to me, at minimum EVERYONE there is aiming to achieve that level of exceptional customer service each and EVERY day, for each and every customer... our visit must have included the direct efforts of at least 10+ people- so>>>Thanks-so-very-much to everyone there, WE NOTICED and we will be back!!! More