Audi Mission Viejo - Service Center

Great dealership I took my Audi A5 into the dealership for it's first service [5,000 miles] which is complimentary. The whole experience I've had with this dealership I took my Audi A5 into the dealership for it's first service [5,000 miles] which is complimentary. The whole experience I've had with this dealership has been great - from purchase, to new owner presentation/tour, and service. They are so attentive, eager to please - they make you feel like a part of their family. Dan, my service rep, took my car in and completed the paperwork and arranged for a loaner car in a timely manner. He kept me updated on what they were doing to address my concerns. When I went to pick up my car, Dan went over each item and work they did on my car in detail and asked if I had any questions. Patti Capistrano Beach More

Outstanding Service Audi Mission Viejo service is outstanding, Denny Dong is friendly, knowledgeable and always keeps me in the loop on my service needs. I will not take Audi Mission Viejo service is outstanding, Denny Dong is friendly, knowledgeable and always keeps me in the loop on my service needs. I will not take my cars anywhere else, I have been a customer of Audi Mission Viejo for almost ten years, I trust the service department. More

Review of Dan Ranciglio and Audi Mission Viejo Dan Ranciglio and Audi Mission Viejo have consistently provided the best service experience I have ever had at a dealership! Always freindly and will Dan Ranciglio and Audi Mission Viejo have consistently provided the best service experience I have ever had at a dealership! Always freindly and willing to accomodate my schedule, even when it has meant staying late so I could either pick up or drop off my car. They always provide a thorough review of the car and provide clear explanations of work done. Follow up calls after service to ensure all work was done to satisfaction and car is functioning well is a great service and much appreciated. I would recommend Dan and this dealership to anyone who wanted terrific service. More

Cant recommend them enough! Went into Audi Mission Viejo for some warranty work (I had a bulb out icon on my dash intermittently for a few months). A few days later I noticed tha Went into Audi Mission Viejo for some warranty work (I had a bulb out icon on my dash intermittently for a few months). A few days later I noticed that when the lens was re-installed the paint on the bumper had been damaged. Life got busy and it was almost a month before I got back in to get it taken care of. Despite the delay, Tom took care of me and had the bumper repainted. Stand-up guy and great service. I will only take my car to Audi Mission Viejo from now on. More

Dan Ranciglio is great! Dan Ranciglio was great...very knowledgeable, helpful, friendly, and efficient--exceptional! Dan wasn't expecting us, but got our car serviced immedi Dan Ranciglio was great...very knowledgeable, helpful, friendly, and efficient--exceptional! Dan wasn't expecting us, but got our car serviced immediately. The whole experience was positive. Perfect service! More

Incredible efficient and friendly service performed on an Incredible efficient and friendly service performed on an incredibly efficient machine. Audi MV is the place to bring your car for service and Denny Incredible efficient and friendly service performed on an incredibly efficient machine. Audi MV is the place to bring your car for service and Denny Dong is who you want to work with. More

This is one of the great dealerships. The purchase process was pleasant and not overly time-consuming or pressured. My contacts with the service department have been very satisfactory; the coordinator process was pleasant and not overly time-consuming or pressured. My contacts with the service department have been very satisfactory; the coordinators are friendly and helpful and provide excellent feedback on the status of my vehicle. The process of obtaining a loaner vehicle is simple and quick. I can’t think of any complaints about this dealership and its personnel. More

***** BEWARE!! This dealership is not committed to customer service/satisfaction nor do they respect you or your vehicle. ***** I've never been treated so poorly by any auto dealer like I was at Audi customer service/satisfaction nor do they respect you or your vehicle. ***** I've never been treated so poorly by any auto dealer like I was at Audi MV. After my last service appointment, one star is incredibly generous here. Recently brought my Q5 in for the15k service. Requested they also check the brakes as they squeaked when cold. Also, reminded the service advisor John Cosby to make sure my vehicle was washed and dried properly to avoid water spotting the paint (moonlight blue). I'll take of it he told me. When I returned to pick up my vehicle that evening I inspected it very carefully. My vehicle was in worse shape then when I brought it in. Water spotted paint and wheels, windows dirty and smeared, brakes still squealed and THEY PUT A 2 INCH LONG SCRATCH (into the primer) IN THE RIGHT FRONT FENDER! Had I not inspected my vehicle, no one at this dealership would have said a word and just hoped I drove it off the lot. When I brought this to the attention of the service advisor, he said we'll get it repaired and you'll never know the difference. I asked him why the new A7 that had just come out of service had water spots all over it, he said that was his customer and "HE WON'T LET US WASH HIS CAR". Smart guy. I hate having to learn things the hard way sometimes. If you care about your vehicle's paint and finish, do not let them wash your vehicle as they are careless and clueless about how to care for your vehicle. Speed is their only concern. The next day, I returned to speak with the GM only to be told he wasn't there. The GM is never available either by phone or in person which is very poor service. Instead, I was referred to the service manager, John Hatcher. I can only describe this guy as arrogant, defensive and uncompassionate regarding what his employees did to my vehicle. He just acted like "it's just a scratch". More to the point, it wasn't just a scratch. My vehicle had water spots on the wheels, rear bumper and front grille. When I pointed out what the wheels looked like, he never moved to look, just stood there like I was wasting his time. Arrogance! He never made any attempt to show compassion or to earn my business. So a week later, I get my vehicle back from Sterling Collision in Tustin. Scratch was repaired to my satisfaction. Upon further inspection, the repair is all they did. Audi MV only did the bare minimum, nothing extra was done to earn my business back. They didn't even replace the fuel "they" used while having my vehicle repaired. Furthermore, when I check the oil dipstick, it read about 1/4 low. They just changed the oil and filter! I wonder what else they didn't do but were supposed to. Where is the attention to detail and premium service one would expect from a premium brand dealership? It doesn't happen at this dealership yet they will send you an email requesting that you provide them a review of your service experience where they say 10 is the only acceptable score. xx! All talk and no action. Just half-assed service at premium prices. I bought the vehicle at this dealership less than a year ago and this is how they treat you. I will be taking all of my future business somewhere else from now on. You're taking your chances having your vehicle serviced at Audi MV. More

I am an avid Audi lover and the Mission Viejo dealership is the best for everything. I have purchased cars and serviced my cars there and I would recommend this dealership to everyone. Denny Dong is an ex is the best for everything. I have purchased cars and serviced my cars there and I would recommend this dealership to everyone. Denny Dong is an excellent Service Consultant. Luke Munsy is an excellent GM and John is a great Service Manager. Everyone at this dealership goes out of their way to really take care of me. They treat customers #1 and will do just about everything they can to really help you and make you feel so very special. I have worked with both Fletcher Jones and Newport Audi dealerships and the Mission Viejo is far much better dealership in service, sales and just a great customer satisfaction dealership. I would highly recommend them to any car enthusiasts and just good quality car appreicaters. Mission Viejo Dealership...YOU GUYS ROCK!!! Best Regards, Judy O Butler CEO RSI (Roberts & Sellers, Inc.) More

Henry Romero in the Audi Mission Viejo Parts Dept. Really helped me out with obtaining touch up paint for my Audi Q5 recently. He had two options for me, and got the paint to me on a very timely basis. helped me out with obtaining touch up paint for my Audi Q5 recently. He had two options for me, and got the paint to me on a very timely basis. More