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Audi Mission Viejo - Service Center

Mission Viejo, CA

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268 Reviews

268 Reviews of Audi Mission Viejo - Service Center

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November 27, 2018

Great customer service Jorge made check in easy and was very helpful. I would recommend Audi Mission Viejo to family and friends. Car maintenance was done in timely manner. More

by Dono4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 27, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to write a review. Jorge is awesome! We are so happy to hear you had a great experience at our dealership. Sorry about the car wash - please come back in and see Jorge, we will rewash it for you.

November 13, 2018

Great service as usual! Jorge is a professional when it comes to customer service! Car was fixed and delivered on time and on budget. Would definitely come back for additio More

by Geor7ge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge
Nov 14, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to provide us with great feedback. Jorge is awesome - we are so happy to hear that you received A+ service from our team! We look forward to seeing you again.

November 08, 2018

55K service Had another very good experience with Audi if Mission Viejo. Smooth check-in, accurate estimate of work to be done, seamless transportation to local More

by OldieCarFan
Recommend Dealer
Yes
Employees Worked With
Roy C.
Nov 14, 2018 -

Audi Mission Viejo responded

Thank you for your five star review! We are so happy to hear that our dealership provided you with exceptional service. Thank you for taking the time to share your experience with us - I will make sure our Service Department receives this review.

October 22, 2018

Manufacture Covered repair Overall good experience, But wish the service can be improved little. If car is not ready at promised time, pls provide update by giving a call or te More

by Anna1231
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monique
Oct 23, 2018 -

Audi Mission Viejo responded

We are glad that you had an overall good experience in our service department, but we do want to apologize for the lack of communication. We understand how frustrating it can be when communication isn't at it's best. We apologize for any inconvenience this has caused. We will address the issue with our service department internally. Thank you for taking the time to write us a review.

October 16, 2018

Excellent Service We are impressed with the quality of Service we have always received. Prompt attention to our 2 Audi vehicles needs over the years. Jorge has always s More

by Pennylane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge S.
Oct 17, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to share your five star review. We are so glad you had a great experience in our Service Department. We constantly strive to provide quality service to all of our customers; we are thrilled that over these years, Jorge is continually providing exceptional service for you. Thank you for always choosing Audi Mission Viejo!

October 11, 2018

60000 mile service Set up my appointment with over the phone and when I arrived at the dealership, Denny was my service advisor. He covered everything that my service w More

by CHagman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny D
Oct 15, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to share your five star experience with us. Denny is a stellar Service Advisor, and we are so glad he was able to provide excellence customer service. We look forward to seeing you again.

October 10, 2018

Great Service Monique, the service rep, went over everything from the service visit, and answered all my questions. Every visit has had exceptional service. Waitin More

by Pip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monique
Oct 11, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to share your recent five star experience, Pip. We are so glad to hear that Monique provided you with professional and efficient service. We are very proud to have her on our team. We will make sure to let her manager know what a great job she is doing. It is a privilege to have you as a customer, and part of our Audi Mission Viejo family. We look forward to seeing you again!

October 04, 2018

Service Audi Mission Viejo provides exceptional service and the staff was very pleasant. Quick service with very nice courtesy vehicles. Will buy my next Aud More

by cbraddaniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Oct 05, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to share your recent experience with us! Here at Audi MV we constantly strive to provide our customers with professional and efficient service. From the looks of your review we know we are still on the right track. We thank you for choosing Audi MV and we look forward to seeing you again.

September 25, 2018

Very professional Completely satisfied. Everybody was professional and personable. The brake light was replaced at no cost and the service was covered with Audi care. W More

by Delabd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg paszkiewics
Sep 25, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to share your recent 5 star experience with us! Here at Audi MV we constantly strive to provide professional and efficient service to all our customers. After reading your review we know that we are still on the right track. We thank you for choosing Audi MV and we look forward to seeing you again!

September 25, 2018

Service dept My experience as a customer w Audi mission Viego has been excellent . My service advisor Javier Juarez is an absolute professional , very knowledgeabl More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Juarez
Sep 26, 2018 -

Audi Mission Viejo responded

Thank you for taking the time to share your recent 5 star experience with us! We are so glad that Javier made sure you were well taken care of and provided you with professional and efficient service. We are very proud to have him on our team! We thank you for choosing Audi MV and we look forward to seeing you again.

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