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Audi Mission Viejo - Service Center

Mission Viejo, CA

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268 Reviews

268 Reviews of Audi Mission Viejo - Service Center

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January 19, 2019

Javier is awesome I love My service advisor! Javier is always upfront and honest always makes an effort to have a loaner car for me when I bring my car in which makes More

by Sherib
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier in Service
Jan 22, 2019 -

Audi Mission Viejo responded

Thank you for the five stars - I will pass this on to my management team. They will be glad to hear that Javier provided you with excellent service. Thank you for taking the time to share your experience. We appreciate the feedback.

January 18, 2019

Great service Denny dong and Maria Caudillo made the servicing of my Audi fast and easy! Anytime you need your Audi worked on go to Audi MV and ask for these two! More

by RR12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny, Maria
Jan 22, 2019 -

Audi Mission Viejo responded

Great news! We are so happy to hear you had an A+ experience at our dealership. I will pass this on to Maria and Denny - they will be happy to hear about it.

January 10, 2019

MAINTAIN OF Q5 VERY GOOD EXCEPT THE CS PHONE NOT EASY TO CALL SUCuccessful and expensive cost after basic service guarrant. Thanks a lot for your service anyway More

by Idjiusni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mission veijo dealer shop
Jan 22, 2019 -

Audi Mission Viejo responded

Thank you for the review. We appreciate your feedback. Please let us know if we can do anything in the future to earn those five stars from you. We appreciate your business and loyalty as a customer.

January 08, 2019

Quick and easy Came in for a service on recall notice. It was easy to schedule; the estimated time of repair was accurate; and the service personnel was attentive an More

by audi7071
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Jan 09, 2019 -

Audi Mission Viejo responded

Awesome review! We are happy to hear you received great service. We are very proud of our service team - they work diligently to make sure our customers and vehicles are always taken care of. Thank you for the five stars!

December 27, 2018

Regular service performed Worked with Greg in service, and he was incredibly easy to deal with. Was clear in what was being done to my car and made sure the work was done promp More

by BrianJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
Dec 28, 2018 -

Audi Mission Viejo responded

Thank you for the positive feedback Brian! We will make sure we share your review with Greg - he is awesome to work with! He always ensures that he provides great communication with his customers. We hope you continue to a great holiday season into 2019!

December 27, 2018

Great experience Monique was very attentive in taking care of me showing how much she cares about her customer. I’m sure she does this with all of her clients! Keep u More

by TeddyZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monique
Dec 28, 2018 -

Audi Mission Viejo responded

Thank you for the five star review and glowing feedback about Monique. Yes, she is amazing with her customers and always goes above and beyond for them. I will pass this information along to her - she will be happy to hear it! Happy New Year!

December 27, 2018

Great Service Courteous & efficient service. Got an appointment at a short notice & they made sure that a courtesy car was available for my use while car was being More

by pessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denny Dong
Dec 28, 2018 -

Audi Mission Viejo responded

Thank you for the five star review! We appreciate your feedback. We are happy to hear that our team provided you with excellent and efficient service. Looking forward to seeing you in 2019!

December 26, 2018

Excellent service ! The Service Team at MV Audi provided superb service, from the drive-up greeting, to the appointment check-in, loaner arrangement, service follow-up, l More

by RickM_MV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Paszkiewicz
Dec 28, 2018 -

Audi Mission Viejo responded

Thank you for the wonderful five star review, Rick! We will be sure to pass this on to our management team, as they will be happy to hear that you received excellent service! Happy New Year!

December 22, 2018

Very pleasant experience. Good follow through by dealership Had a tire blow out after only owning my new SQ5 for 9 days. John and team at the service center were OUTSTANDING. Very quick to help and were able t More

by Dianad12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John - Service Manager
Dec 28, 2018 -

Audi Mission Viejo responded

Thank you Diana for the five star review. I will be sure to pass this on to John and his team. At Audi Mission Viejo we take pride in making sure our customers are well taken care of, and experience quality service; and it sounds like our team hit the mark on that with you. Thank you again - have a Happy New Year!

December 18, 2018

Okay service no phone call about checklist, no wash that was promised, had to remind them about my coupon (they kindly reworked my invoice) and about promised tire More

by Audigirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Javier Juarez
Dec 28, 2018 -

Audi Mission Viejo responded

We apologize for the experience at our dealership. Please reach out to your Javier, your Service Advisor and he will arrange for a car wash for you. Please let us know if you need anything else. Have a Happy New Year!

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