Audi Mission Viejo - Service Center

The only reason I am not giving 5 stars is because one of the services I requested was not performed when I dropped the car off, even after verbal confirmation of the request from the attendant. Other than t the services I requested was not performed when I dropped the car off, even after verbal confirmation of the request from the attendant. Other than that, it was a good experience. More

Very good Audi service. It’s like that’s all they do And now they’ve become the best at it. Very clean prompt and efficient. Wish they had more loaners. And now they’ve become the best at it. Very clean prompt and efficient. Wish they had more loaners. More

I’ve been very happy with the service I’ve received from Audi MV. Service advisors are top notch and they make every effort to fix any warranty issues, as well as , service and/or repair your car. Plus, the Audi MV. Service advisors are top notch and they make every effort to fix any warranty issues, as well as , service and/or repair your car. Plus, the loaners are always nice. More

Excellent service form the concierge to the Audi technicians. Polite, courteous and attentive to detail with timely updates and clearly articulating options for consideration without pressure. technicians. Polite, courteous and attentive to detail with timely updates and clearly articulating options for consideration without pressure. More

Roy is a fantastic service advisor. Very knowledgeable, responsive and works to make sure everything is done correctly and on time. He is the top reason I have had every service performed at this dealers responsive and works to make sure everything is done correctly and on time. He is the top reason I have had every service performed at this dealership. More

I typically have an Awesome experience each time I visit. My last experience was the same, courteous and professional. As a Supervisor, it is very important that everyone is treated with dignity and respect! My last experience was the same, courteous and professional. As a Supervisor, it is very important that everyone is treated with dignity and respect! More

I get that a loaner is a privilege but I was told that I would need to return at the same level otherwise I would be charged $8/gallon. As soon as I drove off the lot it immediately dropped a level, which m would need to return at the same level otherwise I would be charged $8/gallon. As soon as I drove off the lot it immediately dropped a level, which mean I didn't even get 3/4 of a tank but I had to return it with the same level otherwise I'll be charged a ridiculously $8/gallon even though there is a gas station less than half a mile selling premium for $4.25/gallon at that time. I understand gas is more expensive out here than Colorado, but at least the Audi dealership put there allows for 1/8 of a variance. The only time that I was able to talk to my service consultant was when I dropped off my vehicle and when there was an up sale (potentially needed a new battery). Otherwise, I either got his voice-mail, which took awhile and I needed an answer so I spoke with Megan. She was able to call me back and provide me with the information needed then about 3 hours later I got a call from my service consultant. At least he did apply a 10% discount to my bill. When I picked up my vehicle, my service consultant wasn't around so I was helped by someone else. I did ask for the brake information that my consultant said he would provide but this consultant told me there is no information and just verbally repeated what my original consultant said. But I was in a rush to get back to work, so I dropped the issue. Was my consultant extremely busy and the only 1 working? I couldn't even get a hold of my consultant, so I left a voice mail as to when I'll be picking up my vehicle. I get that weather is out of anybody control. But when I got my vehicle it was clearly rained on and has water spots everywhere and the interior looked like the quickest wipe down ever. I used to live in Colorado and whenever I picked up my vehicle . They made sure to note the time I would be picking up, have the vehicle cleaned and in a covered parking area when I arrived. Even if it is a rainy day, they would tell me to drop it off anytime for a complimentary wash and quick detail anytime it was sunny. My biggest issue is whoever serviced my vehicle reset my trip. I know it is not a big deal to some people but it is a major deal to me. This is my vehicle not his/her vehicle. Respect other people's property and preference! Yes I went in for typical routine maintenance and oil change, then ended up changing the battery. I get they had to reset and reprogramming after the oil change and battery. I am most certainly sure that resetting the trip is not required and or necessary. They had no right to make the decision on resetting the trip on my vehicle! Yes, I'm quite upset about this matter. This is the first time I've ever gone this much detail. Normally if I have a bad experience I just don't review and find another place to service my vehicle. But I'm that upset and frustrated with your facility. By the way, the 2 reason I'm giving 2 stars is: 1) Megan! She was quite helpful and friendly. If I could only rate her separate from this service she would get 5s across the board while my service experience would get 1s. 2) I at least got a 10% discount because of the delay and etc but after picking up my vehicle in the rain, not being provided with the info that I was told regarding my noisy brakes and having my trip reset... that savings I got washes out the fact I'm going to have to pay to rehash and detail my car properly and needless gas/mileage to get my trip reset back to match my odometer. More

The team in the service department area is always top notch, very professional understanding and making sure that every time I get there or my wife we get treated with nothing but respect and quality wor notch, very professional understanding and making sure that every time I get there or my wife we get treated with nothing but respect and quality workmanship. But it’s just one part of the overall dealership in every part of this dealership is the best there is I literally go out of my way to go to this dealership because of the fact that they are the best. More

I had a warning light message in the dash that was faulty and they wanted to charge me a full hour of labor $210 just to diagnose the problem when it’s no more than 10 mins of work. After that then we would and they wanted to charge me a full hour of labor $210 just to diagnose the problem when it’s no more than 10 mins of work. After that then we would speak about cost to fix. Sorry, no one should be made to pay for time not being spent on their vehicle. More

Good service. Rental car taken care and expedited so i could get to work Car was ready and washed cleaned inside and out. The service Dept even helped me transfer child seats and other items into t could get to work Car was ready and washed cleaned inside and out. The service Dept even helped me transfer child seats and other items into the rental and back. More