Audi Mission Viejo - Service Center

Great Customer Service! I brought my car in for tires and brakes as per recommendation during routine maintenance. After I made my appointment I received a call from their t I brought my car in for tires and brakes as per recommendation during routine maintenance. After I made my appointment I received a call from their tire specialist Steven, who suggested a “less sporty tire that would last longer”, which made sense. During the entire process Roy made sure I was informed and understood what would be done that day. It all was fast, efficient, friendly and easy. My car is driving much smoother and the experience was a definite pleasure, as always. Every time I’m at this dealership I see customers treated with respect, friendliness and good service and then responding in kind. This alone would keep me coming back! More

Great service Convenience. Dealer picked up and dropped off my car for the service. Turn around time was quick as well. Representative communicated all details a Convenience. Dealer picked up and dropped off my car for the service. Turn around time was quick as well. Representative communicated all details and was responsive. More

Friendly staff & excellent service! I am a loyal, returning customer to this dealership. Friendly, professional staff & excellent service. Jorge Saldena is always such a pleasure. All bu I am a loyal, returning customer to this dealership. Friendly, professional staff & excellent service. Jorge Saldena is always such a pleasure. All businesses should be run like this one! More

Great service at Mission Viejo Audi 30000 mile service in my A4 was completed quickly, including exterior wash ! The service team, led by Service Advisor Javier Juarez, was friendly and 30000 mile service in my A4 was completed quickly, including exterior wash ! The service team, led by Service Advisor Javier Juarez, was friendly and responsive ! More

Very pleasant! Very accommodating. Monique was outstanding. I was very pleased from my first call till the end. I made an appointment on Friday for Saturday morning I got in and was out driving my loaner car w I was very pleased from my first call till the end. I made an appointment on Friday for Saturday morning I got in and was out driving my loaner car within minutes. I got the text may car was done when they said I would get it and picked up the car with no hassles are hiccups right on time. It was a lovely experience. More

Service visit , Javier Juarez service advisor was very helpful and willing to answer all of my questions . Loaner experience was also very smooth , offered larger , Javier Juarez service advisor was very helpful and willing to answer all of my questions . Loaner experience was also very smooth , offered larger car if I wanted More

Excellent service. Donny greeted me when I came in for an oil change. First Change for this car so it was complimentary. Nice! I was told it would take approximately an Donny greeted me when I came in for an oil change. First Change for this car so it was complimentary. Nice! I was told it would take approximately an 1 1/2, When I said that’s pretty long. Donny told me he would try to expedite it. Sure enough, it was completed earlier. It was also washed . So happy to get it done so quickly. Donny was very friendly as well. More

Great service! John and everyone I dealt with was great. They were quick to address all my needs. Everything was taken care of quickly and efficiently. I reccomend A John and everyone I dealt with was great. They were quick to address all my needs. Everything was taken care of quickly and efficiently. I reccomend Audi Mission Viejo to everyone. More

Excellent Prompt, efficient, helpful, great communication. Javier was all of these things and made the process easy and comfortable for me to navigate within a Prompt, efficient, helpful, great communication. Javier was all of these things and made the process easy and comfortable for me to navigate within a reasonable time frame. More

Exceptional By far the best dealership I have ever experienced in my 50 years of purchasing and servicing many cars! Friendly, organized, detailed, comfortable, By far the best dealership I have ever experienced in my 50 years of purchasing and servicing many cars! Friendly, organized, detailed, comfortable, helpful, spotless are just a few words that come to mind! So happy I found Audi Mission Viejo in 2015! More